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Cancel Eircom Contract

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  • 03-01-2013 1:47pm
    #1
    Rackstar
    Registered Users Posts: 1,347 ✭✭✭


    I would like to cancel my eircom contract for phone / broadband when it expires please? How do I go about this? I don't want it to get extended or run from month to month.


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    #2
    eircom: Linda
    Closed Accounts Posts: 171 ✭✭eircom: Linda


    Rackstar wrote: »
    I would like to cancel my eircom contract for phone / broadband when it expires please? How do I go about this? I don't want it to get extended or run from month to month.

    Hi Rackstar

    If you wish to cancel your existing account the following cancellation process would be required:

    eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (ask for cancellations). Who will take a record of the call and then transfer you to the cancellation department.

    eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

    I know this process seems a little complicated but this way there should be two records of the customers call to cancel the account as well as the e-mail or letter they subsequently send in. Also the customer may need to be advised of any possible contract cancellation charges.

    So should you ever need to enquire about the request we have a few options to track it from the the first call.

    Regards
    Linda


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