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Login error or forgotten password

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  • 07-01-2013 6:46pm
    #1
    Harry Deerpark
    Closed Accounts Posts: 331 ✭✭


    I am unable to login to my account to pay my bill. Every time I try to login, I keep getting this message:
    Your account has been locked as you have failed to enter the correct password. Please click on the "forgot your password?" link on the Logon screen for a new password to be issued to you and for your account to be unlocked.

    I clicked on forgot password and tried to get Electrical Ireland to send me my detail to my Gmail (Google Mail) account, but no luck - I got no return email. I also tried to create a boards.ie account from this Gmail account and no email was sent back. I figure Gmail is a load of bollocks.

    What can I do to access my Electric Ireland account?


Comments

  • Options
    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Harry Deerpark,

    The email address we have on file for you is the one you would need to input when completing the "Forgotten password" form.

    If your Gmail address is what we have on file, maybe check your Gmail spam folder. If you perhaps have a different email address on file with us and you are not sure which one, private message us your Electric Ireland account number, your name/address in full as they appear on your Electric Ireland account, and either your date of birth or the contact telephone number on your account and we can see what email address is attached to your account.

    We are finishing at 6pm and back tomorrow at 8am.

    Regards,
    Una


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    #3
    Harry Deerpark
    Closed Accounts Posts: 331 ✭✭Harry Deerpark


    Electric Ireland: Una wrote: »
    Hi Harry Deerpark,

    The email address we have on file for you is the one you would need to input when completing the "Forgotten password" form.

    If your Gmail address is what we have on file, maybe check your Gmail spam folder. If you perhaps have a different email address on file with us and you are not sure which one, private message us your Electric Ireland account number, your name/address in full as they appear on your Electric Ireland account, and either your date of birth or the contact telephone number on your account and we can see what email address is attached to your account.

    We are finishing at 6pm and back tomorrow at 8am.

    Regards,
    Una


    I'm not sure how they appear the account because I can't access it, but I sent you the details from my bill Electrical Ireland sent to my billing address


  • Options
    #4
    Harry Deerpark
    Closed Accounts Posts: 331 ✭✭Harry Deerpark


    We tried again and it worked. Thanks for replying anyway.


  • Options
    #5
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Thanks for letting us know Harry, and our apologies again for the inconvenience.


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