AvantCard - MBNA

TWOLEMONS

Have followed all instructions but wont accept a password. Was kept holding on twice for 20mins each time without answer. I hope this crowd aren't going to be another BUCKETSHOP

Tow

Got it to work, after a few goes and 'cannot load this page error's. Seems to be a lot 'Comming Soon' pages...
I am in the States at the moment so this thread is comming up with Bank of America adverts, love it when the google advert engine comes up with own goals :=)

missjm

Okay, if I can't get through to them - does anybody at least know whether payment details have changed.
In other words, can I still make a payment through my online banking with the details I have used for years?
I do realise this is probably on communication sent out by them but I don't have any of this information to hand.

BuffyBot

Yes. As has been posted previously by other users in the thread.

Sortcode/AC number remain the same, but AvantCard's advice is to check that you are using your current credit card number as a reference. If you have an old card number (a previously issued card by MBNA) they won't be able to apply the payment to your account.

Windy_Guy

I've been ringing all morning on both numbers and am only getting the engaged tone.
Has anyone been able to get through to them today?

brettmirl

Yeah I've gotten through to them twice now. On hold 40mins the first time and 25mins the second time.

Their online system is a mess. The call centre staff seem exhausted.

They are blaming the volume of people trying to register at once as the problem. My online account is still showing as blocked, despite them telling me twice that they've unblocked it.

Now it turns out the credit limit on my statement is not matching what is on their system.

I made a payment, using Open24 (like I always do) but no sign of it on their side as yet.

I'm off on hols on Sunday...I really need my visa card to be working!

bb12

In my case, my card is no longer active because I refused the interest rate increase last year and so they stopped it. its expiry date was last october and I wasn't issued with a new one. This means I can't register online but now I'm worried about my online payments from my AIB account...checked the setup yesterday and all it has in my setup is the old mbna credit card number...payments to this always went through ok...will this now work or do i have to setup a new payment in my aib account to use avant cards sort code and account number and leave the old credit card number as a reference?

i'm not going to even try to ring them yet as it still seems everything is in chaos but my new statements are usually issued around this time of the month so i don't want to miss a payment.

red bull

BuffyBot wrote: »

Yes. As has been posted previously by other users in the thread.

Sortcode/AC number remain the same, but AvantCard's advice is to check that you are using your current credit card number as a reference. If you have an old card number (a previously issued card by MBNA) they won't be able to apply the payment to your account.

My card was issued by MBNA in February as my old one expired I made a payment to my account last Friday will it get there ?

breadandjam

No I've had no joy- rang every number on their web page and no answer to any

BuffyBot

This means I can't register online but now I'm worried about my online payments from my AIB account...checked the setup yesterday and all it has in my setup is the old mbna credit card number...payments to this always went through ok...will this now work or do i have to setup a new payment in my aib account to use avant cards sort code and account number and leave the old credit card number as a reference?

There is no change in sort code/account number so you don't change a thing on the payment side.

My card was issued by MBNA in February

= current card number.

I made a payment to my account last Friday will it get there ?

Where? How?

wtlltw

Mine seems to be working fine. Any payments I made last week have gone through, so I would give it time.

red bull

An Post billpay

mikkijan

Having the same issues as most people over the last two days - can't Register either of my two cards, tried phoning every number, but only horrible music.

I've just bashed out a two page letter letting them have it about their lack of information/contactability/consideration for customers etc, and that is going in the post this evening, so I feel a bit better for that

In general, in recent years, I've found that if having difficulties dealing with a faceless company, I get a better response from a letter in the post. Maybe there are legal implications for companies if they ignore letters of complaint, I don't know? Helps me cope with the frustration anyway

wtlltw

red bull wrote: »

An Post billpay

There is a section regarding An Post payments on their FAQ page (if you can find it - seems well hidden) but there should be no issue, my post office payment went through no probs.

It says you can in their FAQ section

With Billpay you can pay your credit card bill at over 1,000 An Post offices nationwide. Simply bring your credit card or Payment slip together with your cash or laser card payment to any An Post automated office. If you are paying by cheque, make it payable to An Post. Please allow 3 business days for it to reach your account.

brettmirl

Finally got registered!

Keep trying folks...you'll get there eventually!

CaSCaDe711

Tried registering my MBNA card using Firefox, then IE, on an XP machine, the card expires late next year, entered all details correctly but get the red text at the bottom of the page saying my details are wrong..?

Tried again, now card is blocked and they want me to call them. FFS :rolleyes: :mad:

bb12

BuffyBot wrote: »

There is no change in sort code/account number so you don't change a thing on the payment side.

Yes but i currently don't have the sort code or account number in my aib payment setup...just the old mbna credit card number...nothing else...

do i now have to amend this by putting in a sort code and account number?

The Niece

Still no luck here...haven't tried ringing as I don't have the time while in work. My problem is that I made a payment using the old old mbna card number on my aib account and as BuffyBot says - don't think this will find my current mbna card :-( Payment left my a/c and is hovering somewhere in the interweb n I can't log in or talk to anyone to find it gah

BuffyBot

bb12 wrote: »

Yes but i currently don't have the sort code or account number in my aib payment setup...just the old mbna credit card number...nothing else...

do i now have to amend this by putting in a sort code and account number?

That is because AIB already have it stored for all customers making payments to MBNA/AvantCard

branners69

CaSCaDe711 wrote: »

Tried again, now card is blocked and they want me to call them. FFS :rolleyes: :mad:

I am in the same boat. Is there any chance of a reset so you can try again or do you definitely have to call them?

Nonoperational

Just keep getting

Sorry, the page you requested is not available at this time. Please try again later.

Annoying...

birchtree

Has anyone tried registering replacement MBNA card (not new Avantcard) since the change? Is it possible? It was sent out earlier this year, but not registered till now.

Boskowski

Communication from avant is poor.

I can't register online as it says my card is inactive. I can't use it at the ATM saying service temporarily unavailabe. Used PayPal earlier which still works.

Phone number stated was not reachable all morning.

Don't know where I'm at with my card really. Will travel to US soon. Would be nice to know whether my Visa card is any good these days.

monthehoops

I'm glad I found this thread. I tried in vain for a few days to register but kept getting the registration error mentioned because it says my card is invalid. i rang customer service there and spent 40 minutes on hold before giving up. I will definitely, without a shadow of a doubt, be cancelling my card at the first possible opportunity. They have made an absolute balls up of it. My guess is they have one or two underpaid staff being absolutely inundated with work at the moment. I pity the poor souls manning the phones.

AlmostQuick

The registration page asks for the last six digits of your contact number but is really only looking for four (many failed attempts to get to this). then I get a message saying my card is already enrolled, what the hell does that mean? I can't get anywhere with that registration page.

lpw

@AlmostQuick - i'm not 100% sure - I still cant register - getting the 'Sorry, the page you requested is not available at this time' message.

If I try 4 digits I get that error message you see - already enrolled. But I wouldn't be surprised if that is just a screwed up form validation. Eg you could try complete nonsense data and use 4 numbers and that message comes up (eg just tried 9999).

At this point have zero confidence. I'm tempted to call and ask for a reset (tried that via login to see if that would short circut anything) - but at this point i've no idea what state the registration process is at.

For anyone that did successfully register - did you use 6 numbers? Was your date of birth DD MM YYYY or DD MM YY. Not sure why bothering to be honest - its hardly something we should be solving from this end.

bermo

Haha!!

I also entered only last 4 digits into the phone no. field and I got msg "The card number you are trying to register is already enrolled".

But then I changed the card number to 0000000000000000, and still got the same msg!!!! This is a lot of fun.

omahaid

lpw wrote: »

For anyone that did successfully register - did you use 6 numbers? Was your date of birth DD MM YYYY or DD MM YY. Not sure why bothering to be honest - its hardly something we should be solving from this end.

I definitely used the last 6 numbers but I can't remember the date format. The only problem I had was with the password but once I had a mixture of numbers and letters it accepted it.

The Niece

They've finally added a message saying they're experiencing higher than normal volumes of calls - and are saying that the 'card is inactive' message is a technical error they're working on

Plus the 4 digits instead of 6 for phone number, who tested this site?!

AlmostQuick

AlmostQuick wrote: »

The registration page asks for the last six digits of your contact number but is really only looking for four (many failed attempts to get to this). then I get a message saying my card is already enrolled, what the hell does that mean? I can't get anywhere with that registration page.

Well, locked out now so I'll have to brace myself for phoning them...

lighthouse991

For one of the cards I did manage to register yesterday, I entered the last 6 digits of my phone number and DOB in DD MM YYYY format.

And yes, I also made a payment via AIB site for the other card that I was unable to register only to realise today the payment details i had set up contain Old card number that was issued to my husband years ago and has been replaced several times since then during renewals. FFS....Well, I suppose, since I have to write them a letter now anyway in order to locate the money and put them where they should be, I'll include the complaint too - let their Consumer Affairs team do a bit of work.

uck51js9zml2yt

Just registered my details with them using firefox.:D

Padraig Mor

born 2 shop wrote: »

To protect our customers against online fraud we have limited the amount customers can pay towards a statement balance via our site. The maximum online payment limit is €750.00 per payment.


If you want to pay more than the maximum online payment limit towards a statement balance you will need to use an alternative payment method such as in the Post Office.

Is this not madness. I have to go to the post office now if I want to pay €800. I, too am tired of waiting for someone to answer the phone. I will go to the post office, clear my bill and move to BOI credit cards. Avant are not inspiring me with confidence at all. Their attitude towards their new customers is a disgrace. Some feedback from them on their site would be appreciated!!

Yes, because fraudsters are well known for lodging money INTO people's accounts......

saskwatch

Ok i got in alright - did take some time though..fiddling about with passwords etc...have a friend who works for avantcard...was talking to him and he says they are nothing to do with MBNA anymore. different company (the legalities of ownership are fully complete). and so you cannot go onto mbna website for anything.

he also says they couldn't foresee what happened. as was excited by new company and changeover, (as they thought they were all heading for the dole queue a year ago).

Like everything, changeovers take time....

they should have done better though - from reading these posts 40 minutes is a long time.

Wanderer2010

If i want to make a payment off my credit card from my online banking, do I just amend/delete the existing one and replace it with a new one with the Avant Card number and Sort Code? I understand the MBNA one is now void so I dont want to be losing money on a dead link! If anyone has already done this can you please let me know what you called the account? The MBNA one just had your number as the name. Thanks.

monthehoops

saskwatch wrote: »

Ok i got in alright - did take some time though..fiddling about with passwords etc...have a friend who works for avantcard...was talking to him and he says they are nothing to do with MBNA anymore. different company (the legalities of ownership are fully complete). and so you cannot go onto mbna website for anything.

he also says they couldn't foresee what happened. as was excited by new company and changeover, (as they thought they were all heading for the dole queue a year ago).

Like everything, changeovers take time....

they should have done better though - from reading these posts 40 minutes is a long time.

Most of us don't though

Edit: I gave up after 40 mins by the way, I reckon I'd still be on there.

Hal1

Wanderer2010 wrote: »

If i want to make a payment off my credit card from my online banking, do I just amend/delete the existing one and replace it with a new one with the Avant Card number and Sort Code? I understand the MBNA one is now void so I dont want to be losing money on a dead link! If anyone has already done this can you please let me know what you called the account? The MBNA one just had your number as the name. Thanks.

Already answered in the thread:
http://www.boards.ie/vbulletin/showpost.php?p=83762795&postcount=155

birchtree

saskwatch wrote: »

he also says they couldn't foresee what happened.

They've had to be kidding themselves! Most of big changeovers do not go smoothly, they've got crap website, crap go-live support, got themselves caught with the pants down, and they could not foresee this. Give me a break!

lpw

Yeah this still feels like an import issue or something else - not a load issue unless there's a bunch of you also on at 5.30am trying to register . So either its a data issue, or some accounts are in some sort of corrupted / screwed up state which is why we cant register.

I've got a lot of sympathy for the reps - who are getting the abuse and needing to work with the system. I've no idea about the IT staff - which is basically where all the problems are. The registration form this morning has taken away the telephone number field. Like others have said I have serious concerns about the safety of the infrastructure surrounding this service - I hope everyone is using a unique password for this site! And yeah management has been incredibly poor, especially in getting any sort of messaging out.

Pablo Sanchez

I think they must be taking some the feedback on board:

We are currently experiencing a very high number of customer calls on our customer service phone lines. We apologise for the inconvenience that extended wait times have caused. We will provide updates on this website from time to time

And now when i log in it says 'the page is not available at this time'. I can only imagine the stressed heads of the agents in Leitrim!

Paulw

After trying and trying and trying for the last two days, I finally got in and registered.

Wow, what a pathetic system and process. How could they not have known there would be issues? Surely they had data from MBNA as to how many customers use the online system and how many cards are registered online? Surely they had stats on the volume of online traffic the MBNA site was getting? Surely the site was fully tested before it went live?

I work in IT and if we allowed something like that to go live, we'd be looking for new jobs now.

Poor management, poor testing, poor backup system and most of all ... those poor reps on the phone dealing with all the complaints because of bad planning.

Galadriel

Rang them just after 8, was only on hold for 5 minutes, I explained that I cannot register on the website because I no longer have an actual credit card so although I have the card number there is no expiry date etc., they told me I will never be able to register on the website so :eek:

But on a brighter note they took my payment over the phone so no trip to the post office for me!

bermo

Now you don't need to enter your phone no. at all!! They changed the registration page, but I'm still not getting anywhere.

I hope, pray, that people will cancel their accounts. This is disgraceful. If it was AIB or BOI it would be headline news because people expect more from these banks. But people should expect the same from any financial institution in this country, they are all regulated by the same financial regulator/central bank.

The Niece

So the payment I made from my aib account on Tuesday morning has cleared on my credit card...checked my balance on the helpline - I had used the old old mbna card number I had received years ago (and has since changed) so was worried it wouldn't...relief now that it has. I think another poster was in the same boat so hope that helps

Think I'll leave off for a few days now, can't register cos card is inactive still

Yggr of Asgard

So I'm up an running fully now.

a.) online banking is working (internet explorer 7 mode)
b.) 3D security is working
c.) Payment via their online banking taken from my visa debit card and credited (to avoid the hassle of transferring from my bank).
d.) Card works fine in use (since I registered for online banking)

Yes the online banking is bad but if you look at avantcard.es you can see that once it's fully deployed it will have all that one needs. Still better than Tesco's non existing online banking ;-)

Let's see how this develops, I agree that it should not have been this bad, but they are making progress and I quite like card because of the high limit (I travel a lot and that pay back immediately) and the looks of it (it looks nicer than the new ICE card version which is plain PTSB).

birchtree

Does anyone know whether the MBNA branded cheques are still accepted?

BuffyBot

MBNA credit card cheques haven't been issued in a while, and you haven't been able to use them either.

Paulw

BuffyBot wrote: »

MBNA credit card cheques haven't been issued in a while, and you haven't been able to use them either.

One of mine was cashed last month. I wrote it in Dec.

I still have a few of them at home.

bb12

Galadriel wrote: »

Rang them just after 8, was only on hold for 5 minutes, I explained that I cannot register on the website because I no longer have an actual credit card so although I have the card number there is no expiry date etc., they told me I will never be able to register on the website so :eek:

But on a brighter note they took my payment over the phone so no trip to the post office for me!

I don't have a credit card anymore either but i noted down the credit card number, 3 digits and expiry dates etc before i destroyed. it expired last october but i've just been able to register my account online now with the details including this past expiry date.

listermint

The Niece wrote: »

So the payment I made from my aib account on Tuesday morning has cleared on my credit card...checked my balance on the helpline - I had used the old old mbna card number I had received years ago (and has since changed) so was worried it wouldn't...relief now that it has. I think another poster was in the same boat so hope that helps

Think I'll leave off for a few days now, can't register cos card is inactive still

Yep just checked mine there. Payment that i sent last week has gone through so happy days