365online query popup that appears

j4vier

Hello

i noticed that when i try to log in my 365online from firefox on a particular computer a popup window comes up saying

Our system is currently updating, please provide the following information so that we can verify your identity. We apologize for the inconvenience.

i have attached a pic with this

looks a bit suspicious so i wanted to confirm how legitimate is this

it appears only on a computer using firefox

i tried on my laptop using firefox and it does not appear

also does not appear using chrome

can you give me some feedback please?

PaulDalyRoI

j4vier wrote: »

Hello

i noticed that when i try to log in my 365online from firefox on a particular computer a popup window comes up saying  

Our system is currently updating, please provide the following information so that we can verify your identity. We apologize for the inconvenience.

i have attached a pic with this

looks a bit suspicious so i wanted to confirm how legitimate is this

it appears only on a computer using firefox

i tried on my laptop using firefox and it does not appear

also does not appear using chrome

can you give me some feedback please?

there's something dodgy on that laptop! Get a decent virus checker on it. And don't enter any personal info on that page!

finnteme

j4vier wrote: »

Hello

i noticed that when i try to log in my 365online from firefox on a particular computer a popup window comes up saying  

Our system is currently updating, please provide the following information so that we can verify your identity. We apologize for the inconvenience.

i have attached a pic with this

looks a bit suspicious so i wanted to confirm how legitimate is this

it appears only on a computer using firefox

i tried on my laptop using firefox and it does not appear

also does not appear using chrome

can you give me some feedback please?

Looks like something is wrong with your laptop. Run a full virus scan asap.
And DO not enter any personal information to that popup.

j4vier

finnteme wrote: »

Looks like something is wrong with your laptop. Run a full virus scan asap.
And DO not enter any personal information to that popup.

It doesnt appear on my laptop but on my desktop it does, thats why i got suspicious.

Mr E

You'll never ever ever ever be asked for a credit card number to verify your identity. The fact that it asks for an expiry and CVV too should make you run a mile. The american spelling for "apologize" is also a red flag for me. Run a scan on your laptop.

Slick scam though. I can see how people might actually fall for it.

j4vier

did a good scan with the antivirus but the problem still persists

something must have got into firefox on my desktop


ye definitely if you are not alert it ll be easy to fall for it

LifeBeginsAt40

I'd be sending an email to BOI too making them aware of this latest scam.
Here's the BOi section on reporting security issues:

http://www.bankofireland.com/legal/security/report-security-concerns

Quote from BOI website:

If you suspect you have received a fraudulent email or have been asked to provide your personal or banking information (username, pin, etc) in an unusual manner, such as by pop-up or web page, report it immediately. Do not reply to or follow any of the instructions provided, regardless of how genuine they may appear.

If you notice anything suspicious in relation to your online banking, email us immediately at 365security@boimail.com or call:

1890 365 200 Online Banking Help Desk or 1890 365 365
(Republic of Ireland customers)
0845 7 365 555 (for Northern Ireland customers)
0845 7 365 333 (for Great Britain customers)

j4vier

will do

in the meantime i have sorted it with a scan using malwarebytes done in safe mode

now it doesnt show up anymore

PaulDalyRoI

j4vier wrote: »

will do

in the meantime i have sorted it with a scan using malwarebytes done in safe mode

now it doesnt show up anymore

Did malwarebytes tell you of any issues? or did it generate a report of what it fixed?

j4vier

it generated a report with a bunch of items which it removed

Bank of Ireland: Graham

Hi j4vier,

We're glad to hear that you've since resolved the issue. You were right to be vigilant and we'd like to thank the other Boards users for their input on this thread. We've also raised this with our 365Online Security Team. You can find more information on protecting your security online here.

Thanks again for everyone's help and for bringing this to our attention,
Graham