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Warning for Dublin Parking Tag Users.

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    #2
    Mr Simpson
    Closed Accounts Posts: 7,332 ✭✭✭Mr Simpson


    cgarrad wrote: »
    1.

    If their systems go down you are liable for the clamp release fee.

    2.

    They do not work on Sunday even though you have to pay on a Sunday.

    3.

    They charge the full Yellow Zone rate (€2.90) for the Sunday White Zone which should be €1.40.

    Rates:
    http://www.dublincity.ie/ROADSANDTRAFFIC/PARKING/Pages/PayandDisplay.aspx

    Map:
    http://www.dublincity.ie/RoadsandTraffic/Parking/Documents/rt2851_07b_Parking_Zones_and_Tariffs[1].pdf
    1.75mb

    You sure about these points? Doesn't seem right


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    #3
    Victor
    Registered Users Posts: 78,421 ✭✭✭✭Victor


    cgarrad wrote: »
    1. If their systems go down you are liable for the clamp release fee.
    If their system isn't working, you still need to pay somehow. That is why there are machines on the street.
    3. They charge the full Yellow Zone rate (€2.90) for the Sunday White Zone which should be €1.40.
    If this is so, complain to the council.


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    #4
    cgarrad
    Registered Users Posts: 1,611 ✭✭✭cgarrad


    MarkMc wrote: »
    You sure about these points? Doesn't seem right

    Just been on the phone to them.

    The guy said it was my responsibility that the car was paid for if their systems went down.

    They don't work Sunday.

    My online account shows the higher rate of charge for Sunday.


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    #5
    cgarrad
    Registered Users Posts: 1,611 ✭✭✭cgarrad


    Victor wrote: »
    If their system isn't working, you still need to pay somehow. That is why there are machines on the street.

    But I pay a monthly fee for their service?


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    #6
    Victor
    Registered Users Posts: 78,421 ✭✭✭✭Victor


    cgarrad wrote: »
    But I pay a monthly fee for their service?

    That is between you and the service provider, not the city council.

    Take some personal responsibility.


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    #7
    Mr Simpson
    Closed Accounts Posts: 7,332 ✭✭✭Mr Simpson


    cgarrad wrote: »
    Just been on the phone to them.

    The guy said it was my responsibility that the car was paid for if their systems went down.

    They don't work Sunday.

    My online account shows the higher rate of charge for Sunday.

    I took your point as; You paid already, their systems then went down and you were then clamped?

    Reading again, do you mean that if you were unable to pay then you would be liable to be clamped. I don't have a problem with that one personally


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    #8
    Mr Simpson
    Closed Accounts Posts: 7,332 ✭✭✭Mr Simpson


    cgarrad wrote: »
    Just been on the phone to them.

    The guy said it was my responsibility that the car was paid for if their systems went down.

    They don't work Sunday.

    My online account shows the higher rate of charge for Sunday.

    Well they obviously do work Sunday, you just said you were charged the higher rate for sunday. Charging the higher rate is a different story though


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    #9
    cgarrad
    Registered Users Posts: 1,611 ✭✭✭cgarrad


    Everybody is getting the wrong end of the stick here.

    Parking Tag is not owned by the council. They are a separate company.

    Parking Tag charge me so I can pay for parking by text instead of coins.

    If I text them and their systems are down I can get clamped as no payment has been received in Dublin City Councils system.

    If you think it's my responsibility your wrong, I pay them a fee to provide a service.


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    #10
    cgarrad
    Registered Users Posts: 1,611 ✭✭✭cgarrad


    MarkMc wrote: »
    Well they obviously do work Sunday, you just said you were charged the higher rate for sunday. Charging the higher rate is a different story though

    The clamping service work Sunday, Parking Tag don't.

    They are different companies.


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    #11
    Mr Simpson
    Closed Accounts Posts: 7,332 ✭✭✭Mr Simpson


    cgarrad wrote: »

    The clamping service work Sunday, Parking Tag don't.

    They are different companies.

    You said you were charged on your parking tag account for a Sunday


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    #12
    cgarrad
    Registered Users Posts: 1,611 ✭✭✭cgarrad


    I was, their automated systems still work but if they fail as they did there is no manned phoneline.


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    #13
    Mr Simpson
    Closed Accounts Posts: 7,332 ✭✭✭Mr Simpson


    cgarrad wrote: »
    I was, their automated systems still work but if they fail as they did there is no manned phoneline.

    Ok, thanks for the clarification. Because thats not how it comes across in the OP


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    #14
    Cianos
    Registered Users Posts: 4,850 ✭✭✭Cianos


    cgarrad wrote: »
    If I text them and their systems are down I can get clamped as no payment has been received in Dublin City Councils system.

    If you think it's my responsibility your wrong, I pay them a fee to provide a service.

    Do you usually get a confirmation notice saying that payment was received after you send the text? If so and you didn't get the confirmation, shouldn't that have been an indicator that their system was down and you'd have to use the on-street payment method?


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    #15
    cgarrad
    Registered Users Posts: 1,611 ✭✭✭cgarrad


    Cianos wrote: »
    Do you usually get a confirmation notice saying that payment was received after you send the text? If so and you didn't get the confirmation, shouldn't that have been an indicator that their system was down and you'd have to use the on-street payment method?

    You do but it can take up to 5 mins to receive when the system is working.

    Expecting people to wait around for the reply is not reasonable.

    The system should be monitored and manned when parking charges are being enforced.


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    #16
    listermint
    Registered Users Posts: 33,972 ✭✭✭✭listermint


    MarkMc wrote: »
    Ok, thanks for the clarification. Because thats not how it comes across in the OP

    I thought it was very clear tbh. (just for some balanced viewpoint)


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    #17
    Mr Simpson
    Closed Accounts Posts: 7,332 ✭✭✭Mr Simpson


    listermint wrote: »

    I thought it was very clear tbh. (just for some balanced viewpoint)

    It was point 2 that confused me, "They do not work on Sundays, despite the fact you have to pay on Sundays". I read that as the parking tag doesn't work at all on Sundays


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    #18
    cgarrad
    Registered Users Posts: 1,611 ✭✭✭cgarrad


    MarkMc wrote: »
    It was point 2 that confused me, "They do not work on Sundays, despite the fact you have to pay on Sundays". I read that as the parking tag doesn't work at all on Sundays

    Sorry, its the 3 separate companies involved that adds to the confusion:

    Clampers, Council and ParkingTag.ie.


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    #19
    Scruffy John
    Registered Users Posts: 11 ✭Scruffy John


    Just signed up and am annoyed to see that they charge a monthly fee and a cancellation fee, you have to dig deep to find this info before you sign up.


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    #20
    terryhobdell
    Registered Users Posts: 169 ✭✭terryhobdell


    Scruffy John wrote: »
    Just signed up and am annoyed to see that they charge a monthly fee and a cancellation fee, you have to dig deep to find this info before you sign up.

    Where does it say there is a fee? what is it? I never Knew there was one.


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    #21
    schemingbohemia
    Registered Users Posts: 5,606 ✭✭✭schemingbohemia


    It's quite clear on the about page

    https://www.parkingtag.ie/about.html

    Charges:
    Monthly Fee: €0.50 per vehicle
    SMS reminder: €0.20 – motorists using the SMS service will automatically receive a reminder message. Phone and Mobile App users can select to receive as required.
    Cancellation Fee: €5.00 + VAT
    Please ensure that you ALWAYS receive a confirmation when paying for parking. If you do not receive this your parking may not be valid. Please call 01 244 9999 to confirm valid parking.


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