Sky Unlimited and Sky Talk

Banjo String

Guys can't read through twenty odd pages.

My scenario, speed has gone waaaaaay down.

Should be 8 Meg, currently 0.42 ffs ping was 244, so I'm not happy.. Any solutions, or is this a common problem?

apophis

Hi guys, i am currently a smart telecom customer and very happy with them indeed, but i am on a cap and as such was looking at sky BB as an option to consider, has anyone else changed from smart telecom to sky, i ask this as i wonder if i can change over without having to go back to eircom first and then migrate to sky BB.
many thanks,

apophis :cool:

Solair

apophis wrote: »

Hi guys, i am currently a smart telecom customer and very happy with them indeed, but i am on a cap and as such was looking at sky BB as an option to consider, has anyone else changed from smart telecom to sky, i ask this as i wonder if i can change over without having to go back to eircom first and then migrate to sky BB.
many thanks,

apophis :cool:

You can change without going back to eircom, there's an APN number on your Smart Telecom bill.
Change over would take a few days and then your number would have to be ported back, which might also take a few days, so you'd probably have a temporary number in the meantime.

The only thing I would say is that Smart Telecom DSL is pretty top notch in terms of latency and speeds and the price is excellent.

They've a 350GB / month limit, if you exceed it post on their forums / ring them. I'm not aware of them charging, but they will reset your cap.
Sky Talk's much better value though if you're making a lot of international calls.

apophis

Many thanks for the reply Solair, i agree with you about smart`s top notch service, not in any hurry to leave them at all really, have been a very happy customer now for a long time, just checking my options.
again many thanks.

apophis :cool:

Cabaal

Signed up to Sky broadband and Evenings & Weekends on the 8th Feb, service went live on the 25th.

17MB down and 0.7MB up so happy enough, now paying 40e a month instead of 58e a month with UTV on a legacy package with them.

Had about 2hrs downtime on the switchover day but all fine since,

brian ireland

Getting Bursts at 3.5Mbps with Sky. Does that mean I have potential to get better speeds?

Doodoo

I'm getting download speeds that vary by the minute between anything from 0.8meg all the way up to 18.8meg. Will have to ring sky. Sounds like they are forcing to high a speed down the line according to other posts.

Doodoo

Doodoo wrote: »

I ordered sky broadband on the 07/02/13 and i am due to go active tomorrow 21/02/13. Sky said numerous times in letters and emails to do nothing, relax and leave it up to them. I received my sky hub yesterday. Everything was going to plan.

Today i received my latest and hopefully last bill from vodafone in which they have charged me until the 13/03/13 in advance.

Will vodafone refund me the money paid for the days between 21/02/13 to 13/02/13 OR will sky not charge me for these days OR have sky messed up and i'll get charged by both for this period.

Well I got my answer today. Sky said its not their problem as they only have to give vodafone 7 days notice and they are only charging me for services I am recieving from them.
Vodafone said its not their problem either as they require 30 days notice so are charging me for the full month.

My advice to anyone changing to Sky is to ring your provider first and dont believe Sky no matter how many times they say to sit back and relax and let them deal with the hassle.

jasonb

From what I've read, Sky are doing what they say. They are notifying your current provider and getting your service cut over.

However, they're not waiting 30 days after they notify your current provider before they turn your service on (and start charging you). So basically your current provider is notified by Sky, and counts down 30 days from then and charges you for it. But Sky also start charging you from they moment they get their service up and running. Which means there'll definitly be some overlap when you're charged for both.

I plan to notify Eircom first, giving them their 30 days, and then wait a week or so and then contact Sky. That should reduce the overlap as much as possible. Of course, I run the risk that if Sky don't get my service up and running before the 30 days are up, then I'll have no phone or internet until they do...

J.

muffler

Doodoo wrote: »

Well I got my answer today. Sky said its not their problem as they only have to give vodafone 7 days notice and they are only charging me for services I am recieving from them.
Vodafone said its not their problem either as they require 30 days notice so are charging me for the full month.

My advice to anyone changing to Sky is to ring your provider first and dont believe Sky no matter how many times they say to sit back and relax and let them deal with the hassle.

Were you under contract with Vodafone?

jasonb

Obviously, Doodoo can reply to that question themself, but as far as I know, whether you're under contract or not, most providers still insist on 30 days notice. If you're still under contract then you also have to worry about cancellation fees...

J.

Doodoo

muffler wrote: »

Were you under contract with Vodafone?

No. I was out of contract. I was foolish to think sky would look after it by themselves as they said in numerous emails. They must be getting phone calls every day that were similar to mine. The least they could do is put a warning note up on the signing up screen.

muffler

jasonb wrote: »

Obviously, Doodoo can reply to that question themself, but as far as I know, whether you're under contract or not, most providers still insist on 30 days notice. If you're still under contract then you also have to worry about cancellation fees...

J.

I was with VF and no contract. Moved to Sky a month ago and initially VF issued an online bill and when I called them they said they would refund the amount but as it turns out they didn't take the direct debit payment and there is now a credit showing on my VF account for a little over €6

muffler

Doodoo wrote: »

No. I was out of contract. I was foolish to think sky would look after it by themselves as they said in numerous emails. They must be getting phone calls every day that were similar to mine. The least they could do is put a warning note up on the signing up screen.

When I rang VF to query why they were charging me for a months bb in advance seeing as Sky were now providing it the rep said to "you didnt cancel with us". I told her that I was instructed by Sky not to do this and if she (VF rep) wished I said I could request a copy of the transcript of that call with Sky. That wasnt necessary she said and proceeded to work out the amount of a refund Id get which was around €49.

She did indicate that that the bill should be paid as normal by direct debit but as I said earlier they decided sometime after that not to take the payment and issued anew online bill which shows my account in credit.

There is certainly a mixed bag here when it comes to cancelling with the existing provider. If Sky confirmed in writing to me that they were looking after everything then I would be holding them to it. Maybe someone should fire off an email to COMREG to get clarification on whether a customer who is out of contract can be charged when they switch provider.

I would do it myself but I have been sorted out with VF.

jasonb

Just a quick question. How long is it taking people from contacting Vodafone to being up and running with them? I'm guessing around 2-3 weeks, would that be right? Just gonna give Eircom my 30 days notice today, and I want to get a sense of when I should ring Vodafone to order. Thanks...

J.

Basq

muffler wrote: »

There is certainly a mixed bag here when it comes to cancelling with the existing provider. If Sky confirmed in writing to me that they were looking after everything then I would be holding them to it. Maybe someone should fire off an email to COMREG to get clarification on whether a customer who is out of contract can be charged when they switch provider.

I would do it myself but I have been sorted out with VF.

Girlfriend who was the account holder with our previous provider Vodafone fired off an e-mail to them about two weeks ago requesting a credit of the services "provided" (or charged) by Vodafone after the 31st January and 2nd of February (the latter being activation date of Sky Broadband and former being activation date of Sky Talk services).

Don't think she's heard from them as of yet so a call will be in order shortly.

EDIT: Actually.. scratch that.. just logged on and our last bill was only €1.85, so looks like we were lucky!



Now if I just get a reliable connection from Sky.. was waiting on a call-back from them over weekend, so will call them this morning.

Still very slow and sluggish in the evenings..

brian ireland

Just a note for anyone not getting speeds they expect. I reset my hub last week and my downstream increased a good bit when it fired up again.
Worth a try!!!
To reset it hold your finger on the reset button on the back until the power button starts flashing and wait a minute or two for it to reconnect.

Harry Deerpark

brian ireland wrote: »

Just a note for anyone not getting speeds they expect. I reset my hub last week and my downstream increased a good bit when it fired up again.
Worth a try!!!
To reset it hold your finger on the reset button on the back until the power button starts flashing and wait a minute or two for it to reconnect.

They told me to do that as well, but noting happened. I'm still getting the same speeds as I was with Eircom.

notahappycamper

I am just wondering if anyone who bas moved over has their caller line identifcation moved too? That is the phone no. of incoming calls is displayed.

muffler

notahappycamper wrote: »

I am just wondering if anyone who bas moved over has their caller line identifcation moved too? That is the phone no. of incoming calls is displayed.

Hope Im reading that right but I have had a couple of calls from private numbers since moving. I dont belive that Sky or any provider can display a number if the caller chooses the number to remain private

adox

notahappycamper wrote: »

I am just wondering if anyone who bas moved over has their caller line identifcation moved too? That is the phone no. of incoming calls is displayed.

Yep it works fine, unless as Muffler said its a private unlisted number.

notahappycamper

True, but check it yourself with your mobile just to see - assuming you have a mobile!

notahappycamper

adox wrote: »

Yep it works fine, unless as Muffler said its a private unlisted number.

Mine must be fooked so! They have put through the order 3 times at this stage and it seems to be crashing. Broadband is fine though. Anyone else have the same issue?

AlanS181824

Okay I have a question regarding switching providers...
I am currently with Vodafone on a contract that expires around 11 May.
I want to move to Sky so when should I notify Vodafone that I wish to move?
11 April or that? Then maybe 1 week or so after the 11th of May, ring Sky?
Thanks in Advance Boardsies!

uck51js9zml2yt

After yet another half hour going through the same checks Sky have finally admitted that the problems I am having with speed is a nationwide problem and not just localised at my little house.
They even sent me out another hub..whooppee doo!

The fact I've told them this at every phone call I've taken from them over the last 6 weeks - approx 2 per week- seems to have passed them by.

So now I've just to wait till they escalate it again and get their specialists onto it.

If I was billing them for the time I've spent on the phone what I'm billed out at in work they would be owing me at least €600.

Basq

Going through the same rigmarole..

.. have been averaging out 0.3MB at it's lowest and 3.6MB at his highest (not been getting much of that lately).

Despite these inconsistencies in speeds, my speed on the Sky Hub stays consistent (3572 downstream).

Expecting another call back tomorrow on the matter.

On the plus side, the girl I was dealing with couldn't have nicer and more sympathetic.

uck51js9zml2yt

Basq wrote: »

Going through the same rigmarole..

.. have been averaging out 0.3MB at it's lowest and 3.6MB at his highest (not been getting much of that lately).

Despite these inconsistencies in speeds, my speed on the Sky Hub stays consistent (3572 downstream).

Expecting another call back tomorrow on the matter.

On the plus side, the girl I was dealing with couldn't have nicer and more sympathetic.

Your fortunate with this part

i'm getting 9500 downstream.
At this stage I'm considering dumping sky totally...but will wait patiently for it all to be resolved and then look for some form of compensation for the psychological trauma.

AidenL

Having speed problems here too, varies wildly, from 10.4 to 0.36 downwards for me, pings from 44 to 800 !!!



Nice people in the call centre, not very technical though, helpful certainly, but I'm still just getting slower than Vodafone in general.

How long do I have to cancel, is it 8 days from date of activation? At least with Vodafone, i had consistent speeds.

Harry Deerpark

AidenL wrote: »

Having speed problems here too, varies wildly, from 10.4 to 0.36 downwards for me, pings from 44 to 800 !!!

Nice people in the call centre, not very technical though, helpful certainly, but I'm still just getting slower than Vodafone in general.

How long do I have to cancel, is it 8 days from date of activation? At least with Vodafone, i had consistent speeds.

Have you only switched over to Sky recently?

AidenL

Harry Deerpark wrote: »

Have you only switched over to Sky recently?

Yep, on Friday last.

I know they say wait 10 days to settle, but other boards say its a red herring? If you look in MySky, there's a section where you can see if your line is being tested - I assume that covers line training too? Perhaps not.

I'm just worried that what started pretty well last Friday at 8ish downwards has deteriorated by the day so far? Its odd.