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Iphone 5 freezing / rebooting problem

  • 21-01-2013 1:17pm
    #1
    Belfunk
    Registered Users, Registered Users 2 Posts: 372 ✭✭


    Hi Guys,

    My phone has developed a problem when i am scrolling on a website. For example m.boards.ie if i load the home page and try to scroll to the bottom of the page the phones freezes for a second or two.

    I've tried a factory reset and then a restore from backup however the backup starts rebooting the phone half way through the restore. If it manages to complete the phone will keep rebooting itself every 5 or so minutes.

    At the moment I've the phone running from a factory restore and its stable however the freezing problem is still there.

    Anyone know how long it takes to send to apple? The phone has taken a knock or two since i've had it and i am wondering if it will be covered under warranty. The phone is locked to 3 so it them or apple who i should be contacting?

    Anyone else have this problem?


Comments

  • #2
    DuckSlice
    Registered Users, Registered Users 2 Posts: 2,887 ✭✭✭DuckSlice


    best thing to do is take it to apple store, if there is a problem they usually give replacements straight away.

    it will be covered under your one year warranty however i cant see the knocks effecting the warranty if there is no evident damage to the inside!

    they wont give u a brand new replacement tho they call them 'service models'
    dont know why!

    also if you contact 3 they only going to send it to apple so best go to the store or ring apple they will send a courier to pick it up!


  • #3
    Belfunk
    Registered Users, Registered Users 2 Posts: 372 ✭✭Belfunk


    etxp wrote: »
    best thing to do is take it to apple store, if there is a problem they usually give replacements straight away.

    it will be covered under your one year warranty however i cant see the knocks effecting the warranty if there is no evident damage to the inside!

    they wont give u a brand new replacement tho they call them 'service models'
    dont know why!

    also if you contact 3 they only going to send it to apple so best go to the store or ring apple they will send a courier to pick it up!

    Just called Apple and they are sending me out a replacement exchange within 2/3 days.

    Great service!

    Thanks


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