Argos - Exempt from 30 day guarantee

PizzamanIRL

So I bought a tablet last week but basically it doesn't do what I want it to do. On the receipt it says it's exempt from the 30 day guarantee. Is that final? There's no way I can bring it back even though it's in perfect condition in the box and only used for a few hours and I'd happily take store credit and buy a different one so they'd be making more money from me.

Anyone any experience with a situation like this?

mitosis

I imagine the OS is registered to you thus of no use to anyone else.

Nonoperational

Unless it's broken, no. Your basically changing your mind so you have no right to return it.

The only possability is if it was advertised as being able to do something it's not...

syklops

PizzamanIRL wrote: »

So I bought a tablet last week but basically it doesn't do what I want it to do. On the receipt it says it's exempt from the 30 day guarantee. Is that final? There's no way I can bring it back even though it's in perfect condition in the box and only used for a few hours and I'd happily take store credit and buy a different one so they'd be making more money from me.

Anyone any experience with a situation like this?

If it says exempt from 30 day guarantee, then thats usually it. They dont make items exempt for no reason, there is probably a good reason, such as security.

PizzamanIRL

Thanks.

Looks like I'll have to sell it online.

ozypozy

Bring it back, tell them it's not working.

dudara

ozypozy wrote: »

Bring it back, tell them it's not working.

Please do not advocate dishonest behaviour

dudara

Queen-Mise

Argos have a rule on anything that has an electronic memory - i.e. cameras, phones, laptops etc etc. Seemingly in England last year - someone returned a camera and it was sold again. A women bought it as new and there were photos already on it.

It is something in particular that they do. So selling it online is probably your best bet.

syklops

Queen-Mise wrote: »

Argos have a rule on anything that has an electronic memory - i.e. cameras, phones, laptops etc etc. Seemingly in England last year - someone returned a camera and it was sold again. A women bought it as new and there were photos already on it.

It is something in particular that they do. So selling it online is probably your best bet.

I was thinking, as a tablet, theres not a whole lot stopping me from buying a tablet, installing a backdoor on it and bringing it back to Argos saying its not the one I wanted. They put it back in the storeroom, someone else buys it and logs in with all their account details. Meanwhile my backdoor emails me all their details, email, facebook, they enter their credit card to buy an App, I have that too.

It makes sense.

the groutch

someone could also open it up to take out certain components, and replace them with cheaper alternatives, part of the reason why any mobile phone retailer won't take change of mind returns.

Procrastastudy

syklops wrote: »

I was thinking, as a tablet, theres not a whole lot stopping me from buying a tablet, installing a backdoor on it and bringing it back to Argos saying its not the one I wanted. They put it back in the storeroom, someone else buys it and logs in with all their account details. Meanwhile my backdoor emails me all their details, email, facebook, they enter their credit card to buy an App, I have that too.

It makes sense.

To be honest it's the policy isn't around for anything as inventive. They are generally there because the first thing anyone does is look up porn. Tablet gets returned and sold on and suddenly, in between killing hookers in GTA, little Johnny is greeted with Jenna's 36DD as the desktop wall paper. Mummy does bonkers and lots of negative publicity ensues. Johnny is kept in GTA games for a while with the various settlements.

Isn't life wonderful...

jameshayes

I was actually coming to this subforum to post a warning to others about the 30 day exemption - in the last 3 weeks i've bought 4 things from argos and despite them advertising all over their shop & the back of the receipt 3 of the 4 items had a note on the receipt 'excluded from 30 day exchange'. The last item I bought with this was electronics but without memory, it was a tp link wifi adapter - it doesn't say on the advert that it was no eligible for exchange - http://www.argos.ie/static/Product/partNumber/9126332/c_1/1%7Ccategory_root%7COffice%2C+PCs+and+phones%7C14418968/c_2/3%7C19780850%7CWireless+networking%7C14419015/c_3/4%7Ccat_14419015%7CWireless+peripherals+and+adaptors%7C14419016/Trail/searchtext%3EWIFI.htm

Just be ware & check your receipt before leaving the counter

RoboRat

I don't blame them for having a no return policy on anything which has memory. If you bought a tablet, went surfing porn sites, decided it wasn't for you and didn't clear the cache or history. They take the tablet back on your word and the tablet is subsequently sold to a family and a child opens up the browser and ends up in skinville. Who ends up in the ****... yup, Argos.

wingnut

jameshayes wrote: »

I was actually coming to this subforum to post a warning to others about the 30 day exemption - in the last 3 weeks i've bought 4 things from argos and despite them advertising all over their shop & the back of the receipt 3 of the 4 items had a note on the receipt 'excluded from 30 day exchange'. The last item I bought with this was electronics but without memory, it was a tp link wifi adapter - it doesn't say on the advert that it was no eligible for exchange - http://www.argos.ie/static/Product/partNumber/9126332/c_1/1%7Ccategory_root%7COffice%2C+PCs+and+phones%7C14418968/c_2/3%7C19780850%7CWireless+networking%7C14419015/c_3/4%7Ccat_14419015%7CWireless+peripherals+and+adaptors%7C14419016/Trail/searchtext%3EWIFI.htm

Just be ware & check your receipt before leaving the counter

Funny enough went to buy a router off them and she told me on purchase it was exempt so I didn't buy. It didn't state in the catalog it was exempt.

Its a pity on routers because I really wanted to check out the range. If you buy and it doesn't get around the house or is useless.

aphex™

Do their staff know how to reset and reformat a memory card? Pretty simple process on most electronic items.

WildCardDoW

Do their staff know how to reset and reformat a memory card? Pretty simple process on most electronic items.

Would you accept a used item from Argos sold as new?

jameshayes

WildCardDoW wrote: »

Would you accept a used item from Argos sold as new?

To be the devil's advocate: if they offer a 30 day money back guarantee, what business is it of ours how they deal with the goods once returned?

aphex™

WildCardDoW wrote: »

Would you accept a used item from Argos sold as new?

What do the online retailers do with returned items?

the groutch

the groutch wrote: »

someone could also open it up to take out certain components, and replace them with cheaper alternatives, part of the reason why any mobile phone retailer won't take change of mind returns.

I know of one occasion where this happened.

I worked in a company doing custom built PCs. Once, a customer returned a PC for a refund. We opened it up and he had swapped all the parts for old ones.

aaabbbb

PizzamanIRL wrote: »

So I bought a tablet last week but basically it doesn't do what I want it to do. On the receipt it says it's exempt from the 30 day guarantee. Is that final? There's no way I can bring it back even though it's in perfect condition in the box and only used for a few hours and I'd happily take store credit and buy a different one so they'd be making more money from me.

Anyone any experience with a situation like this?

Used to work for Argos, unfortunately because its been taken out of the box and been used there's no way it'll be taken back.

A) Because by opening it you've broken the manufactures seal on the box so therefore it can't be re-sold

By turning it on and using it, the device now potentially contains personal and/or sensitive information relating to you which would remain on the devices hard drive were it to be taken back and sold on. Due to this reason it can't be sold on and that's why Argos wont take it back.

Basically once something is exempt from the 30 day money back guarantee unless the item is faulty it can't be returned.

Sometimes exceptions will be made to items that are unopened and unused and in its original packaging . But unfortunately in your case this wont happen and you're stuck with the tablet I'm afraid :cool:

The staff in Argos aren't trained at all in any the products they sell , so asking them for advice is pretty useless most of the time . Next time you plan on buying anything in Argos(such as electricals,cameras,i-pods, computers etc.) I'd suggest researching it in a different shop first where the staff are trained or online. It'll save you a lot of hassle and money !

WildCardDoW

aphex™ wrote: »

What do the online retailers do with returned items?

I'm sure the procedures vary from retailer to retailer especially since when something is stocked by a store they generally have an agreement with the supplier (which is not always the manufacturer, though in electronics it normally is) that deal with returns. Some of them probably sell it on as a used or shop soiled item, Argos don't have that procedure in place, for the others: maybe they take the stock loss, maybe they send it back to the manufacturer?

To be the devil's advocate: if they offer a 30 day money back guarantee, what business is it of ours how they deal with the goods once returned?

Well, again this will vary item to item, as for hygiene reasons they may not be able to re sell certain items, in those cases depending on the item cost they probably take on the stock loss, in other cases they might repackage the item to a certain standard and resell leaving the person who purchases such an item none the wiser, which could be a little sneaky and underhanded. We'd have to ask a manger or an employee I guess!

aaabbbb

WildCardDoW wrote: »

Well, again this will vary item to item, as for hygiene reasons they may not be able to re sell certain items, in those cases depending on the item cost they probably take on the stock loss, in other cases they might repackage the item to a certain standard and resell leaving the person who purchases such an item none the wiser, which could be a little sneaky and underhanded. We'd have to ask a manger or an employee I guess!

Anything that can't be resold will be exempt from the money back guarantee. Everything else must be retuned in it's original "as sold " condition and will be taped back up and placed on the returns shelf . From there the guys in the stockroom will put it back to its original location/shelf in the stockroom.

Damages are put in a damages cage and are taken by the delivery guys back to the warehouse.

RoboRat

What do the online retailers do with returned items?

If you are returning an unwanted item then it has to be unopened and in its original packaging. If you open it then you have no rights in regards to the distance selling directive.