Contract question

dobsdave

Hi,

Last October I contacted one of your colleagues through the phone service 1901.
I asked him if there was anyway of reducing my bill.
He said there was an similar package that would save me approx 5e per month.
I went with it.
Fast forward to last week when I was talking to another of your colleagues on a different matter, I asked how much of my contract was left.
She said that by changing my package in October,I had started a new 12mnth contract.
So my question is, should I have been notified of this at the time.
and because I wasn't, is this contract invalid?

Thanks

eircom: Alan

dobsdave wrote: »

Hi,

Last October I contacted one of your colleagues through the phone service 1901.
I asked him if there was anyway of reducing my bill.
He said there was an similar package that would save me approx 5e per month.
I went with it.
Fast forward to last week when I was talking to another of your colleagues on a different matter, I asked how much of my contract was left.
She said that by changing my package in October,I had started a new 12mnth contract.
So my question is, should I have been notified of this at the time.
and because I wasn't, is this contract invalid?

Thanks

[font=Arial","sans-serif]Hi [font=Times New Roman","serif]dobsdave[/font][/font]

[font=Arial","sans-serif]I have been looking into our previous cases and I can seethat you posted on the eircom board on the 22/11/12 - http://bit.ly/WkrwH7[/font]

 

I have looked into this and Ihave discovered a previous post from you on the 23/11/2012 where you asked the following :

"Have a ph/bb bundle with free off peak calls.
Wanted to get the anytime free calls at a cost of 5 euro to me.
Was told I would have to sign up for another 12 months!

Is this correct? "

In response to this the above querie I posted the following :

Hi dobsdave,

"I have looked into this for you and i can confirm that this does come with a renewal of a 12 month contract.


Regards


Al"



[font=Arial","sans-serif]So I did confirm that a new 12 month contract would beapplicable if you wanted to avail of a new bundle or promotion? If you would like to PM your account number I can check when the package was changed and when the contract applied.[/font]



[font=Arial","sans-serif]Thanks,[/font]

Al

dobsdave

Hi Alan,

The quotes you are showing are from November, my 'new' contract is from October.
I will send you my account number by PM.

dobsdave

Hi Alan,

As per our private messages, the quotes above are from a different query.
Can you confirm that I was informed (or not) of the new contract in October 2012.

Thanks.

eircom: Alan

Hi dobsdave

This is still under investigation. We have requested to have the call listened to and we are awaiting news on this. As soon as I have further information I shall be in touch.

Regards

Al

dobsdave

Thanks Alan,

Shouldn't take too long to access a file I would hope.

dobsdave

Any update on this?

dobsdave

Would appreciate an answer on this one please.