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Bank Charges

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  • 30-01-2013 11:09am
    #1
    UCD Gal
    Registered Users Posts: 12 ✭


    I was an AIB customer up until last year when they introduced their fees and I changed to Ulster Bank. I sent AIB a letter to close both current accounts but to keep my credit card open.

    I have not used my credit card in the last few months so didn't need to log on to my AIB. I also forgot all about requesting the accounts to be closed.

    I logged in yesterday to check my credit card statement and noticed the two current accounts are still showing and showing an overdrawn amount on each.

    When I checked it shows I was charged the government stamp duty and also fees.

    I have also found out my branch closed down recently (this could explain why the accounts where never closed).

    I'm going to try get in touch with them. Can I call telephone banking to deal with this? Will I be expected to pay the charges on my account?

    Both accounts where cleared and inactive since I sent the letter.


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    #2
    BuffyBot
    Registered Users Posts: 24,924 ✭✭✭✭BuffyBot


    Telephone banking won't be able to help.

    You need to contact the account holding branch (your old branch will have been merged with another). You can ask them to waive the charges, but really, it might be a bit much to blame the branch change and not to think "I should have followed that up". Letters are great, but they're not foolproof.


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