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Online Billing Discount

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  • 04-02-2013 1:57pm
    #1
    Quackster
    Moderators, Regional South Moderators Posts: 5,785 Mod ✭✭✭✭


    Hi, I signed up to online billing to avail of the 2% discount but looking at the unit rate I have been charged on my last few bills versus your advertised rates, it is clear to me I am not receiving my discount. Please rectify ASAP and backdate as necessary.

    Thanks.


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    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Quackster,

    It may be a case that your price-plan for the discount expired.

    Please private message me your Electric Ireland account number, your name/address in full as they appear on your account, and either your date of birth or your contact telephone number.

    Regards,
    Una


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    #3
    Quackster
    Moderators, Regional South Moderators Posts: 5,785 Mod ✭✭✭✭Quackster


    PM sent, thanks.

    Surely the online billing discount should continue as long as one is signed up for online billing as the cost saving for EI is ongoing? If that's not the case, then I'll switch back to paper billing as I've no intention of continuing with it if there is nothing in it for me to do so.


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    #4
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi again Quackster,

    PM received and replied to. We can apply the discount(s) again immediately after each price-plan expires; we just require the customer to contact us to agree to terms & conditions.

    Regards,
    Una


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