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Crossed Wires Re: Fault

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  • 05-02-2013 2:51pm
    #1
    ________
    Registered Users Posts: 33 ✭


    I logged a fault last week and within a few days it was fixed. The only problem is I'm still getting texts about arranging a callout. The automated service confirmed it's marked as fixed. Can I get this sorted?

    Thanks.


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ________ wrote: »
    I logged a fault last week and within a few days it was fixed. The only problem is I'm still getting texts about arranging a callout. The automated service confirmed it's marked as fixed. Can I get this sorted?

    Thanks.
    Hi ________

    Would you like to PM me the number is question?

    I will look into this

    Regards

    Al


  • Options
    #3
    ________
    Registered Users Posts: 33 ✭________


    eircom: Alan wrote: »
    Hi ________

    Would you like to PM me the number is question?

    I will look into this

    Regards

    Al
    Sent


  • Options
    #4
    ________
    Registered Users Posts: 33 ✭________


    ________ wrote: »
    Sent
    I don't know if Alan's still around to read the second PM I sent. Could someone else be of assistance? To be clear, I DON'T need an engineer to come out. I might have given the opposite impression earlier.

    Thanks.


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ________ wrote: »
    I don't know if Alan's still around to read the second PM I sent. Could someone else be of assistance? To be clear, I DON'T need an engineer to come out. I might have given the opposite impression earlier.

    Thanks.
    Hi ________

    I have just now returned from my lunch.

    I can indeed cancel the technician call out but I had rearranged a technician to look at the line because I have run a test and tests confirm that there still seems to be an issue on the line. I understand you line may seem repaired but issues may occur in the future, however it is up to you, considering this would you like me to cancel this for you?

    Regards

    Al


  • Options
    #6
    ________
    Registered Users Posts: 33 ✭________


    eircom: Alan wrote: »
    Hi ________

    I have just now returned from my lunch.

    I can indeed cancel the technician call out but I had rearranged a technician to look at the line because I have run a test and tests confirm that there still seems to be an issue on the line. I understand you line may seem repaired but issues may occur in the future, however it is up to you, considering this would you like me to cancel this for you?

    Regards

    Al
    Yeah, cancel it please. The worse that happens is that it goes again and I'm a few days without a line. Maybe at that point it wouldn't be as inconvenient as it is now to be home to let someone in.

    Appreciate it. Thanks.


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    #7
    ________
    Registered Users Posts: 33 ✭________


    Can you confirm that it's been cancelled? Sorry for being such a nag.


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    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ________ wrote: »
    Can you confirm that it's been cancelled? Sorry for being such a nag.
    Hi ________

    Yes, I can confirm I have contacted operations to close this case.

    I am awaiting confirmation and I should have confirmation by the end of this afternoon.

    Regards

    Al


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