Vodafone Iphone for €50 deal

pkent23

onlyup wrote: »

seanmacc, can you update this thread so I (and others) can see how you got on? I'll do the same.

Still awaiting any notification from vodafone. If you have not received a refund at this point, it might be best to contact the bank and report this. If you paid by Visa credit, the policy that AIB advise is that after 15 days if the goods/service have not/will not be provided, then they will challenge the charge directly to vodafone. To support this, you need to demonstrate that you tried to resolve it (keep any emails and times and dates of calls)

If you want to escalate to the likes of ComReg/NCA, ask Vodafone to provide a customer complaint number.

Absoluvely

Just in case anyone hasn't seen this thread yet;

You can contact Aoife from Voda on boards about it:

http://www.boards.ie/ttfthread/2056875627/1

pkent23

Money refunded to me by Vodafone today. Hopefully everyone else gets sorted out as well.

onlyup

pkent23 wrote: »

Money refunded to me by Vodafone today. Hopefully everyone else gets sorted out as well.

Same here

seanmacc

Just got refunded yesterday.

I'm still waiting for a written response from them as to why 1. I can't have an I-phone 4s for 50euro. 2. They took my money despite their website saying that there is an error and my card has not been charged. 3. Why they haven't proactively contacted my to explain their predicament 4. Why it has taken them so long to refund my money.

At this point I think they should really give me an I-Phone.

Yamanoto

seanmacc wrote: »

At this point I think they should really give me an I-Phone apology.

FYP

seanmacc

Yamanoto wrote: »

FYP

Nothing says your sorry more than an I-Phone 4s

Guy:Incognito

seanmacc wrote: »

Nothing says your sorry more than an I-Phone 4s

You should send one to Vodafone for taking the piss so.

seanmacc

Guy:Incognito wrote: »

You should send one to Vodafone for taking the piss so.

Who was taking the piss?

Remember the Aer Lingus "Sale" where they were selling trans-Atlantic flights for a pittance and then tried to retract the offer saying it was an error.

The only people taking the piss here are Vodafone who's IT infrastructure is obviously a shambles and now are being extremely tight lipped for fear of actually having to honor the offer.

If you have any sympathy for Vodafone who purchased the most advanced telecommunications infrastructure in the country when they bought Eircell and have milked it for every penny before running their business into the ground through lack of investment.

newport2

seanmacc wrote: »

Nothing says your sorry more than an I-Phone 4s

Except an I-Phone 5

Guy:Incognito

seanmacc wrote: »

Who was taking the piss?

Remember the Aer Lingus "Sale" where they were selling trans-Atlantic flights for a pittance and then tried to retract the offer saying it was an error.

The only people taking the piss here are Vodafone who's IT infrastructure is obviously a shambles and now are being extremely tight lipped for fear of actually having to honor the offer.

If you have any sympathy for Vodafone who purchased the most advanced telecommunications infrastructure in the country when they bought Eircell and have milked it for every penny before running their business into the ground through lack of investment.

Someone missed a zero when putting the price up on the site, lets not get all hysterical. Pretty much everyone that ordered the phones knew it was a mistake. The rest should have.

Corruptedmorals

seanmacc wrote: »

Just got refunded yesterday.

I'm still waiting for a written response from them as to why 1. I can't have an I-phone 4s for 50euro. 2. They took my money despite their website saying that there is an error and my card has not been charged. 3. Why they haven't proactively contacted my to explain their predicament 4. Why it has taken them so long to refund my money.

At this point I think they should really give me an I-Phone.

1. Because it was a pricing error. The law protects retailers from going out of business for misplacing decimal points. It's called invitation to treat. Do you expect vodafone to take a €450 hit per unit on however many hundreds of orders went through? You also did NOT enter the contract with good faith, you knew it was an error and chanced it.
2. Because their transactions are set up to do that automatically. It makes invitation to treat more difficult, as technically they took your money, but it would make the whole system incredibly slow and inefficient if it was not automatic and had to be approved manually. So to counteract that they have a condition under their terms and conditions, which presumably you have read by now, which states that the contract is not completed until the item is shipped.
3 and 4. Because they are dealing with an absolute ****storm and procesing the refunds before angry chancers get angrier is enough to be getting on with. You'll eventually get an apology. Not that jumping in on an obvious error and then getting pissed when it (obviously) doesn't materialise deserves an apology..

pkent23

Corruptedmorals wrote: »

1. Because it was a pricing error. The law protects retailers from going out of business for misplacing decimal points. It's called invitation to treat. Do you expect vodafone to take a €450 hit per unit on however many hundreds of orders went through? You also did NOT enter the contract with good faith, you knew it was an error and chanced it.
2. Because their transactions are set up to do that automatically. It makes invitation to treat more difficult, as technically they took your money, but it would make the whole system incredibly slow and inefficient if it was not automatic and had to be approved manually. So to counteract that they have a condition under their terms and conditions, which presumably you have read by now, which states that the contract is not completed until the item is shipped.
3 and 4. Because they are dealing with an absolute ****storm and procesing the refunds before angry chancers get angrier is enough to be getting on with. You'll eventually get an apology. Not that jumping in on an obvious error and then getting pissed when it (obviously) doesn't materialise deserves an apology..

Seeing how your a fan of the law, take a look at the Consumer Prrotection Act 2007. You need to remember that T&C's can't replace that law.

With regard to your comment that this contributor did NOT enter into the contract in good faith; Putting something in capital letters doesn't make it true. You can't know this persons thought process.

Clearly this person has said that they got a system error saying that the transaction could not be completed but was charged. No automated system should charge an incomplete transaction. That is ridiculous. Your point (number 2) is so flawed it is difficult to even help you.

What makes you think that a company who, almost 2 weeks on, have not acknowledged on their own website where the error was made are going to follow up with each individual and apologise. For one that seems to pride themselves on spotting the obvious, I think you have your head in the clouds on that one.

bigpoppa

This is still going on ? The hilarity

RoboRat

Not sure if this has been mentioned as I read the first 5 pages and got bored with the same arguments.

When you purchase something on most sites its goes into an automated process and a 'shadow charge' is placed on your card. The funds haven'y been taken although it appears they have as you can access them - this is to ensure that you cant then go off and spend that money whilst the transaction is being processed.

This is done by the bank, not Vodafone or any other retailer. If you or the retailer cancel the order it takes a few days for this money to become available again. It was never taken, never went into their account it was just frozen in their account. Once again, this is the banks policy, not Vodafone.

Just thought its worth mentioning and if its been said before, my apologies.

pkent23

RoboRat wrote: »

When you purchase something on most sites its goes into an automated process and a 'shadow charge' is placed on your card.

Yes but if you don't purchase it because of an error on the site, no charge should be taken.

RoboRat

Yes but if you don't purchase it because of an error on the site, no charge should be taken.

Not sure what you mean?

Its all an automated process - The order is placed on a site and at that point a shadow charge is placed by the bank. Vodafone couldn't have somebody screening the orders as they are being placed, it would be impossible for a company or their size and to be honest, completely pointless.

At this point your order is being processed and the money has not been taken but the bank has frozen the funds to ensure that funds are there if the order is processed. Vodafone have not taken the money and will not do so until the order is processed. The fact that the money is not available is down to the bank and their policies and to be fair, the banks have to cover themselves too otherwise people could be placing orders well in excess of what they have at hand as transactions are not automatically deducted from your account - ie, banking is not done in real time but has a time lag and the banks need to cover themselves.

The orders are then either automatically fulfilled or manually fulfilled. If they are rejected then the customer has to wait for the shadow charge to be lifted by the bank.

If the order is rejected then I think that the entire transaction should be refunded, that includes any charges etc. I am not sure whether that happens but again, this needs to be followed up with the bank as the charge is down their end and nothing to do with Vodafone.

pkent23

RoboRat wrote: »

Not sure what you mean?

When attempting to complete the purchase, many users got a message saying that their transaction could not be completed, their accounts have not been debited, yet when they went into their accounts, money had been taken.

Totally agree that an automated process should kick in and show a debit entry when you place an order but only at the point of confirmation. If vodafone take money before the confirmation of an order and advise that they have not taken it, that is completely down to an error on their side.

RoboRat

When attempting to complete the purchase, many users got a message saying that their transaction could not be completed, their accounts have not been debited, yet when they went into their accounts, money had been taken.

Ah right, get you now. Yeah thats a big screw up alright, that shouldn't happen and they need to resolve that asap.

I would say that as soon as an order is placed its going into pending regardless of whether the order was even confirmed. I think that is more down to Vodafone spotting their mistake and rather than removing the product, disabling the confirmation process but somewhere along the ways the forgot to disable the actual order process.

seanmacc

Finally got an email respose from Vodafone.

Thank you for contacting us with your query. Please accept our apologies for the delay in responding to your query.


I regret that you are very dissatisfied with your recent experience with Vodafone. I can assure you that we react to all correspondence received from our customers and I have passed your comments onto our relevant department, requesting that these issues be addressed on a regular basis.

At Vodafone we are constantly striving to ensure that our customer’s needs are consistently met.


The order was cancelled due to system error. We would advise you to re-order the product online or visit the nearest Vodafone store.


For more information on Vodafone's self care options and on our Products and Services please visit our Website at <http://www.vodafone.ie>


Yours sincerely,

Doesn't really give me the explanation I was looking for as to why they charged my card despite their website saying they wouldn't and ignoring any attempt I made to contact them and not sending me an I-phone 4s for 50euro.