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new customer query

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  • 06-02-2013 11:34pm
    #1
    LINKY.V.18
    Closed Accounts Posts: 62 ✭✭


    hi,
    I am thinking of switching to emobile (first time customer). Would be going with the galaxy s3 online bill pay offer with 15g data allowance. It is essential that i have uninterrupted strong signal within my work building. This is not a problem for vodafone or o2 (have witnessed this through personal experience). I was with three network for a few weeks but was able to get out of contract as there was little to no signal (3g/H) within my work building or even the general area (outside, street, etc). Is there anyway i can test out a sim card or be assured of a complete money back return if i cant get 3g at work. The coverage maps would indicate i should get 3g but i dont trust those maps, which i suspect are far too optimistic and general. i really want to go ahead with emobile BUT im not interested in another battle to get out of contract again. i need some kind of trial period or a guarantee, if not then a money back upon return. 
    looking forward to your response reps.

    Thanks.
    linky.


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    #2
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    LINKY.V.18 wrote: »
    hi,
    I am thinking of switching to emobile (first time customer). Would be going with the galaxy s3 online bill pay offer with 15g data allowance. It is essential that i have uninterrupted strong signal within my work building. This is not a problem for vodafone or o2 (have witnessed this through personal experience). I was with three network for a few weeks but was able to get out of contract as there was little to no signal (3g/H) within my work building or even the general area (outside, street, etc). Is there anyway i can test out a sim card or be assured of a complete money back return if i cant get 3g at work. The coverage maps would indicate i should get 3g but i dont trust those maps, which i suspect are far too optimistic and general. i really want to go ahead with emobile BUT im not interested in another battle to get out of contract again. i need some kind of trial period or a guarantee, if not then a money back upon return. 
    looking forward to your response reps.

    Thanks.
    linky.
    Hi Linky,

    It is not possible to guarantee indoor coverage but what I can advise is if you go to an eMobile store they can provide you with a Prepaid sim card and you can test your work address for coverage.

    Grainne


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