Internal wiring issue?! Voltage draw

GT_TDI_150

Im with vodafone for my broadbband and after about a year of investigating they've decided my router 'clicking' (dropping connection) constantly is down to internal wiring issues.

Even with everything plugged out there is a draw of voltage from somewhere in the house according to vodafone.

Anyone else come across this before? How did you resolve it?

advertsfox

GT_TDI_150 wrote: »

Im with vodafone for my broadbband and after about a year of investigating they've decided my router 'clicking' (dropping connection) constantly is down to internal wiring issues.

Even with everything plugged out there is a draw of voltage from somewhere in the house according to vodafone.

Anyone else come across this before? How did you resolve it?

Two questions - have you a monitored house alarm and do you have Sky in your house that's connected to the phone line?

GT_TDI_150

advertsfox wrote: »

Two questions - have you a monitored house alarm and do you have Sky in your house that's connected to the phone line?

I had both, got the alarm crowd to disconnect the physical line and sky boxes have the phone lines plugged out

advertsfox

GT_TDI_150 wrote: »

I had both, got the alarm crowd to disconnect the physical line and sky boxes have the phone lines plugged out

It's possible there is an internal wiring issue, have you have an electrician look at it? Have you tested a new router as well?

GT_TDI_150

advertsfox wrote: »

It's possible there is an internal wiring issue, have you have an electrician look at it? Have you tested a new router as well?

Ive had a second router from vodafone and the same issue persists.

advertsfox

GT_TDI_150 wrote: »

Ive had a second router from vodafone and the same issue persists.

How many phone points are in your house? Have you every had internal wiring problems before? Have Vodafone logged a PSTN Line Fault with Eircom for noise on the line? Do you get a noise when just the phone is connected to the wall (no router)?

GT_TDI_150

There are 8 phone sockets ( builder went abit mad when they build the place)
We never had an internal fault before and vodafone are telling me because their test results ( everything plugged out (inc router) is showing voltage drops) there is no point logging a fault on the line as it will be rejected.

I'm just wondering how do I go about doing some basic trouble shootig my self to pinpoint the issue if possible.

when the alarm was initially installed they took their connection from the back of one of the sockets, eircom put a filter on a secondary socket in the house when they set us up for broadband and they added a 'primary socket' which has a point for BB and one for a landline but this was doen 3-4 years ago.

the router is connected to the primary socket in the house.

advertsfox

GT_TDI_150 wrote: »

There are 8 phone sockets ( builder went abit mad when they build the place)
We never had an internal fault before and vodafone are telling me because their test results ( everything plugged out (inc router) is showing voltage drops) there is no point logging a fault on the line as it will be rejected.

I'm just wondering how do I go about doing some basic trouble shootig my self to pinpoint the issue if possible.

when the alarm was initially installed they took their connection from the back of one of the sockets, eircom put a filter on a secondary socket in the house when they set us up for broadband and they added a 'primary socket' which has a point for BB and one for a landline but this was doen 3-4 years ago.

the router is connected to the primary socket in the house.

Wow there are a lot of possible fault points in the house but I still wouldn't rule out a line fault. When you ring Vodafone, do you report a broadband or a DSL fault? If DSL, ring back and say your getting noise on the line with just your phone connected and want a PSTN Line Fault logged - this is a different check to the Broadband test.

Regarding personal testing, not really much you can do yourself other than making Sky and an alarm are not connected and no breaks in the line anywhere - a telecomms engineer is probably best to come in (with specialised equipment) or maybe an electrician to test the voltage on the line.

GT_TDI_150

advertsfox wrote: »

Wow there are a lot of possible fault points in the house but I still wouldn't rule out a line fault. When you ring Vodafone, do you report a broadband or a DSL fault? If DSL, ring back and say your getting noise on the line with just your phone connected and want a PSTN Line Fault logged - this is a different check to the Broadband test.

Regarding personal testing, not really much you can do yourself other than making Sky and an alarm are not connected and no breaks in the line anywhere - a telecomms engineer is probably best to come in (with specialised equipment) or maybe an electrician to test the voltage on the line.

Its a Bb fault we report.

Thanks anyway

advertsfox

GT_TDI_150 wrote: »

Its a Bb fault we report.

Thanks anyway

Ok then ring up an report noise on the line, don't even mention the BB and ignore it if they say anything like "I can't hear anything" and this will give you one more Eircom side check before an internal one - there very well could be damage or outside exposure to the line to your house along the way.

If that comes back cleared, then the internals need checking.

PS: Used to work in TS, line faults are separate.

Knasher

You could always try going to the primary socket in your house, open it up and disconnect all the other sockets that are wired into it. Though be careful to keep note of how it is wired. It should be reasonably obvious which wire is the actual phoneline and which wires are for the internal house wiring. If the problem disappears then you know it was internal to the house, and it is a pretty east process of elimination to figure out which socket is giving you issues. If it doesn't then the problem is on line and you need to get back onto them.

GT_TDI_150

Knasher wrote: »

You could always try going to the primary socket in your house, open it up and disconnect all the other sockets that are wired into it. Though be careful to keep note of how it is wired. It should be reasonably obvious which wire is the actual phoneline and which wires are for the internal house wiring. If the problem disappears then you know it was internal to the house, and it is a pretty east process of elimination to figure out which socket is giving you issues. If it doesn't then the problem is on line and you need to get back onto them.

Our phone points are not wired in paralel, they form a chain, primary socket followed by s2, followed by s3, ...

lucernarian

So the internal wiring is along the lines of one line supplying a secondary socket from the primary socket or junction box, which then continues to another socket and another socket until the final secondary socket?

I always thought that was called "parallel" wiring...

GT_TDI_150

To_be_confirmed wrote: »

So the internal wiring is along the lines of one line supplying a secondary socket from the primary socket or junction box, which then continues to another socket and another socket until the final secondary socket?

I always thought that was called "parallel" wiring...

Sorry thought that was serial, but if that parallel then yup, thats what it is



--s1

---

s2

---

s3

---

s4----....

Rather than

S1 ---s2
|__s3
|__s4
If that makes sence

Diggerdunne

Disconnect all internal points and then test to see if fault still exists.... If fault is removed then u know its internal and then u have to proceed to reconnect one by one to see where the fault is...

GT_TDI_150

Ok guys, question

Ive checked the wiring on the sockets and found that

Socket 1 has blue and blue striped going out of it

Socket 2 has blue and blue striped coming in and orange and orange striped going out to socket 3

So i disconnected the 4 wires from socket 2 assuming this means s2 and subsequent sockets are disconnected right?!?

Is my only live socket now my primary socket?

tcawley29

Probably. Plug a phone in and see if you can get a dial tone. If socket 2 and 3 get a dial tone too then somethings wrong