Ebay

doncarlos

Ebay have just announced they are to open in Dundalk creating 450 new jobs. Brilliant news for the region. Will be great to have more people living and spending money in the town.

http://www.breakingnews.ie/ireland/450-jobs-created-by-ebay-in-dundalk-584721.html

hellboy99

400 jobs to be created over the next 3 years

ebay Dundalk, Customer Experience Teammate

ebay has recently announced the creation of 400 jobs over the next three years at ebay inc new European Operations Centre in Dundalk, Co. Louth. The jobs are supported by Government through IDA Ireland.

It is the third ebay inc site in Ireland complementing our existing sites in Dublin, we will share this site with PayPal.

The ebay Centres in Dublin and Dundalk will be responsible for customer support & risk prevention across Europe, the Middle East and Africa (EMEA)

ebay will be seeking to fill positions across a range of activities including UK Customer Experience Teammates.

Answer phone and email enquiries from eBay Top Traders

ebay Dundalk, Customer Experience Teammate

Overview:

As part of our UK Community phone support team, you will be supporting the needs of both UK & Irish buyers and sellers on ebay. We work both proactively & reactively. As a direct point of contact for our customers, you will represent us to a very high standard of professionalism.
Responsibilities:

•Build and sustain an extremely high level of skills centered on sophisticated customer handling and superior communication
•Express a significant capacity to troubleshoot all products related to the ebay & PayPal platforms and clearly offer solutions or recommendations
•Own customer issues to the point of resolution, keeping Top Traders updated throughout
•Ensure all information related to customer issues is logged and tracked
•Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
•Promote & encourage best practice on ebay
•Provide direction to Top Sellers on how to improve their business performance on ebay (on Shop Features, Seller Dashboard, DSR's, Shipping, Policy, etc)
•Be an advocate and ensure satisfaction of the Top Trader group
•Provide up-selling, cross-selling and account retention services as directed or needed
•Achieve Quality, Satisfaction & Metric driven Targets as set out by Supervisor
•Utilize discretion and deliver timely judgments with the primary goal of resolving the client problem and retention of a satisfied customer
•Ensure you keep up-to-date with all relevant updates/new features by keeping up-to-date with outlook emails/team updates etc.
•Establish relationships and closely coordinate with your team, supervisor, manager and various departments to completely resolve inquiries
Requirements:

•Minimum of 1 year previous customer service experience within a call centre/call handling environment is essential
•A proven ability to deal with challenging customers and situations
•Must be proven performer in achieving metrics
•An excellent communicator with the ability to build and maintain strong working relationships
•Ability to work in a phone based customer focused, target-driven environment
•Proven problem-solving skills and experience in delivering practical solutions
•A high degree of flexibility, team spirit and independence
•Technical skills: familiar with working on the Internet with a working knowledge of Microsoft Office programs such as Outlook, Excel and Word. Available to work evening and weekend shifts
•General understanding of ebay- it is an advantage if you are a buyer or seller on ebay
•Fluency in English both spoken and written is essential. Must be proven performer in achieving metrics
•Educational Qualifications: Some college experience preferred
•Eligibility to work in Ireland



Location Dundalk
Payment Competitive
Category Call-Centre / Customer Service.
Terms Permanent, Full-time
Last updated 14/02/2013
Contact Talent Acquisition Team

http://www.jobs.ie/ApplyForJob.aspx?Id=1237095

MugMugs

Another great boost for Dundalk.

Great news

kormak

so does PayPal have 1000 people working in Dundalk yet?!

hellboy99

kormak wrote: »

so does PayPal have 1000 people working in Dundalk yet?!

I don't know, they said when they first opened that they were looking to have about 200 people employed by end of 2012 and 1000 employed by 2015.

kormak

hellboy99 wrote: »

I don't know, they said when they first opened that they were looking to have about 200 people employed by end of 2012 and 1000 employed by 2015.

very skeptical about the whole thing... and even more when you see it looking for interns via the Jobbridge scheme!

hellboy99

kormak wrote: »

very skeptical about the whole thing... and even more when you see it looking for interns via the Jobbridge scheme!

I agree, can't see them ever employing a 1000 people.

Barnavave

kormak wrote: »

so does PayPal have 1000 people working in Dundalk yet?!

There are approx 400 working in paypal Dundalk, with another 300 jobs coming on line in the next few months.

Kur4mA

I've been working for eBay for almost 9 years. These numbers are NOT made up by any stretch. The hiring process for the 450 jobs in Dundalk on the eBay side is starting immediately. If the business keeps going the way it is now, those numbers will potentially even increase.

hellboy99

I'd like to know how many jobs will be for foreign speakers, paypal have had to already outsource due to a lack of foreign speakers.

Kur4mA

Very little, because either all or most of those 450 eBay jobs are for UK phone support.

MugMugs

hellboy99 wrote: »

I'd like to know how many jobs will be for foreign speakers, paypal have had to already outsource due to a lack of foreign speakers.

kyub wrote: »

Very little, because either all or most of those 450 eBay jobs are for UK phone support.

Exactly.

Notwithstanding this, I can't understand the amazing amount of prejudice I encounter over Paypal and their employees.

I mean, If 450 people came to Dundalk from outside of Dundalk, is that a bad thing?

It's 450 people looking potentially for bed and board. Shopping, socializing and being visited by friends who will do the same not to mention the extra demand put on local suppliers of the complex.

If 450 Indians moved in there tomorrow it would still be great for OUR great town.

kormak

MugMugs wrote: »

If 450 Indians moved in there tomorrow it would still be great for OUR great town.

450 INDIANS MOVE TO EL PASO *cue Western music*

MugMugs

kormak wrote: »

450 INDIANS MOVE TO EL PASO *cue Western music*

Touche

hellboy99

MugMugs wrote: »

Exactly.

Notwithstanding this, I can't understand the amazing amount of prejudice I encounter over Paypal and their employees.

I mean, If 450 people came to Dundalk from outside of Dundalk, is that a bad thing?

It's 450 people looking potentially for bed and board. Shopping, socializing and being visited by friends who will do the same not to mention the extra demand put on local suppliers of the complex.

If 450 Indians moved in there tomorrow it would still be great for OUR great town.

Nothing to do with prejudice, more to do with the fact that a lot of people living in the town may not be qualified for the jobs.

This was the case with Paypal, I don't know how many from the town are employed there nor do I know anyone employed there for that matter, but at the time of the announcement a lot of people were thinking, "great jobs in our town at a very much needed time". Later on when it came to light that most of the jobs needed to be outsourced due to a lack of skilled people (foreign language speakers) a lot of people felt let down and disheartened.

furiousox

kyub wrote: »

I've been working for eBay for almost 9 years. These numbers are NOT made up by any stretch. The hiring process for the 450 jobs in Dundalk on the eBay side is starting immediately. If the business keeps going the way it is now, those numbers will potentially even increase.

What are they like to work for?
Good pay and conditions?

furiousox

hellboy99 wrote: »

...Later on when it came to light that most of the jobs needed to be outsourced due to a lack of skilled people (foreign language speakers) a lot of people felt let down and disheartened.

That's easily solved.
Stop teaching f..king Irish in primary schools and teach the kids a language that might help them get a job when they grow up.
Kids at that age would soak up the basics of a foreign language easily.
One class per week is plenty for the Irish language.

kormak

furiousox wrote: »

That's easily solved.
Stop teaching f..king Irish in primary schools and teach the kids a language that might help them get a job when they grow up.
Kids at that age would soak up the basics of a foreign language easily.
One class per week is plenty for the Irish language.

No, sorry! I strongly disagree...
the capacity is there to learn both Irish n foreign languages, it's the method used that's the problem.
If we stop teaching kids Irish, it will be lost forever... the soul of our national and cultural identity.

shindig-jp

kormak wrote: »

No, sorry! I strongly disagree...
the capacity is there to learn both Irish n foreign languages, it's the method used that's the problem.
If we stop teaching kids Irish, it will be lost forever... the soul of our national and cultural idendity.

A language is acquired if the subject (person) is immersed and influenced in it

A language is learnt only if the student studies .

.

The majority of Irish people acquire the Irish-English language from birth, only 20% will have learnt English-English by the time they have graduated secondary school.

Take for example in your own case , "Identity" you spelt the word exactly as you pronounce it in Irish-English . The D & the T are too far apart for a typo excuse .

When applying for a job with e-bay or any company these days , make sure your native language skills are up to speed.

kormak

shindig-jp wrote: »

A language is acquired if the subject (person) is immersed and influenced in it

A language is learnt only if the student studies .

.

The majority of Irish people acquire the Irish-English language from birth, only 20% will have learnt English-English by the time they have graduated secondary school.

Take for example in your own case , "Identity" you spelt the word exactly as you pronounce it in Irish-English . The D & the T are too far apart for a typo excuse .

When applying for a job with e-bay or any company these days , make sure your native language skills are up to speed.

Sorry, you've changed the above argument from learning Irish
(our native language) in our schools to Hiberno-English and how I spell my words on an internet forum?! The two topics are not related which effectively means you are trolling.
By the way, I mostly use word processors when writing cover letters and applying for jobs just in case my spoken language is not 100%... heaven forbid! :rolleyes:

tony81

MugMugs wrote: »

It's 450 people looking potentially for bed and board. Shopping, socializing and being visited by friends who will do the same not to mention the extra demand put on local suppliers of the complex.

For landlords, no.

But for a lot of people, yes. I found during the boom (when I wasn't working for a great wage) you're really competing with these people. They drive accommodation prices up. Yet most of their money doesn't stay in the area.. the money flits back to their home country to support their families or build houses.

They're more likely to bring packed lunches, socialise and shop among themselves, and save money for trips home

It's neither good nor bad for the town really.

Contrast that to the vodafone staff (many of whom who no doubt will be applying for these new jobs) who socialise locally (pubs, cinema, etc), bought food in the marshes or Johnny masons, etc.

You often saw that racist :rolleyes: slogan "buy Irish, save Irish jobs". Well, employing Irish creates even more jobs for the local economy. Don't employ someone who will send tens of thousands of euros out of our economy unless they're bringing something comparable into the economy (e.g. transferable skills)

10green bottles

tony81 wrote: »

For landlords, no.

But for a lot of people, yes. I found during the boom (when I wasn't working for a great wage) you're really competing with these people. They drive accommodation prices up. Yet most of their money doesn't stay in the area.. the money flits back to their home country to support their families or build houses.

They're more likely to bring packed lunches, socialise and shop among themselves, and save money for trips home

It's neither good nor bad for the town really.

Contrast that to the vodafone staff (many of whom who no doubt will be applying for these new jobs) who socialise locally (pubs, cinema, etc), bought food in the marshes or Johnny masons, etc.

You often saw that racist :rolleyes: slogan "buy Irish, save Irish jobs". Well, employing Irish creates even more jobs for the local economy. Don't employ someone who will send tens of thousands of euros out of our economy unless they're bringing something comparable into the economy (e.g. transferable skills)

Thanks for the vision you present

Irish Aris

tony81 wrote: »

For landlords, no.

But for a lot of people, yes. I found during the boom (when I wasn't working for a great wage) you're really competing with these people. They drive accommodation prices up. Yet most of their money doesn't stay in the area.. the money flits back to their home country to support their families or build houses.

They're more likely to bring packed lunches, socialise and shop among themselves, and save money for trips home

It's neither good nor bad for the town really.

Contrast that to the vodafone staff (many of whom who no doubt will be applying for these new jobs) who socialise locally (pubs, cinema, etc), bought food in the marshes or Johnny masons, etc.

You often saw that racist :rolleyes: slogan "buy Irish, save Irish jobs". Well, employing Irish creates even more jobs for the local economy. Don't employ someone who will send tens of thousands of euros out of our economy unless they're bringing something comparable into the economy (e.g. transferable skills)

I can understand your point (and you're probably right for a percentage of us immigrants), it's just that the way you present it it becomes a generalisation that can't possibly apply to everybody.
I am from Greece, been living to Drogheda since October 2011 and the only money I sent back home is for an outstanding loan I have. Everything else, I spent here (don't save any money at all, at the moment), cause I see myself staying here for a long time, so I consider myself part of the community.
Back on the subject, I think it's great that jobs open outside Dublin too. There were a couple of announcements here in drogheda too (of lesser importance), but I'd consider it good that things start moving again.

D.R Adams

hellboy99 wrote: »

Nothing to do with prejudice, more to do with the fact that a lot of people living in the town may not be qualified for the jobs.

This was the case with Paypal, I don't know how many from the town are employed there nor do I know anyone employed there for that matter, but at the time of the announcement a lot of people were thinking, "great jobs in our town at a very much needed time". Later on when it came to light that most of the jobs needed to be outsourced due to a lack of skilled people (foreign language speakers) a lot of people felt let down and disheartened.

And the solution is??

Ask PayPal to create jobs that will suit the people of Dundalk?? Come on, 400 jobs is 400 jobs....as someone else said...it will all help the local economy.

Unfortunately the days of shoe factories, tobacco factories are gone....so we must either move on and re-educate or be left behind.

tony81

D.R Adams wrote: »

And the solution is??

Ask PayPal to create jobs that will suit the people of Dundalk?? Come on, 400 jobs is 400 jobs....as someone else said...it will all help the local economy.

Unfortunately the days of shoe factories, tobacco factories are gone....so we must either move on and re-educate or be left behind.

I was taught in school that first world countries were service-oriented rather than manufacturing-oriented. Nice idea til you see supposedly third-world countries being outsourced jobs in customer service and software development.
Now consider: employer prsi. Business rates. 23% vat. How can Irish businesses compete?

I think there'll be a time when europe slaps excise duty on importing foreign employment as it does cheap plastic goods and foodstuff (garlic, anyone?)

It will be around the same time as they try to drag back manufacturing and agriculture back into the country.

event

tony81 wrote: »

For landlords, no.

But for a lot of people, yes. I found during the boom (when I wasn't working for a great wage) you're really competing with these people. They drive accommodation prices up. Yet most of their money doesn't stay in the area.. the money flits back to their home country to support their families or build houses.

They're more likely to bring packed lunches, socialise and shop among themselves, and save money for trips home

It's neither good nor bad for the town really.

Contrast that to the vodafone staff (many of whom who no doubt will be applying for these new jobs) who socialise locally (pubs, cinema, etc), bought food in the marshes or Johnny masons, etc.

You often saw that racist :rolleyes: slogan "buy Irish, save Irish jobs". Well, employing Irish creates even more jobs for the local economy. Don't employ someone who will send tens of thousands of euros out of our economy unless they're bringing something comparable into the economy (e.g. transferable skills)

do they magic the lunches out of thin air?

MugMugs

hellboy99 wrote: »

Nothing to do with prejudice, more to do with the fact that a lot of people living in the town may not be qualified for the jobs.

This was the case with Paypal, I don't know how many from the town are employed there nor do I know anyone employed there for that matter, but at the time of the announcement a lot of people were thinking, "great jobs in our town at a very much needed time". Later on when it came to light that most of the jobs needed to be outsourced due to a lack of skilled people (foreign language speakers) a lot of people felt let down and disheartened.

As a homeowner in Dundalk, living in Dundalk and commuting to outside of Dundalk to pay the bills and not being qualified in a foreign language, my response to this is simple. Tough.

Ebay and PayPal aren't investing here to leave tomorrow. If somebody wants local work and that demands a language then go away and learn one. It's a hard thing to go but I just can't see how it is any way logical to sit here complaining that the jobs being brought to our doorsteps are not suitable.

tony81 wrote: »

For landlords, no.

But for a lot of people, yes. I found during the boom (when I wasn't working for a great wage) you're really competing with these people. They drive accommodation prices up. Yet most of their money doesn't stay in the area.. the money flits back to their home country to support their families or build houses.

They're more likely to bring packed lunches, socialise and shop among themselves, and save money for trips home

It's neither good nor bad for the town really.

Contrast that to the vodafone staff (many of whom who no doubt will be applying for these new jobs) who socialise locally (pubs, cinema, etc), bought food in the marshes or Johnny masons, etc.

You often saw that racist :rolleyes: slogan "buy Irish, save Irish jobs". Well, employing Irish creates even more jobs for the local economy. Don't employ someone who will send tens of thousands of euros out of our economy unless they're bringing something comparable into the economy (e.g. transferable skills)

And where do they get their packed lunches? Thin air? Socialise and shop among themselves? So import their milk and eggs from their native land?

Employ whoever you want and whoever is suitable to the job. If the locals aren't then import staff.

I don't think because somebody is foreign means they won't go to the cinema or drink in a pub or indeed, not buy their food in the places the rest of us buy our food.

In fact, any time I've gone to The Beerkeeper during the week for a pint, I've mainly been sharing the bar at back with Xerox workers whom were most certainly not local.

event wrote: »

do they magic the lunches out of thin air?

Bingo

darklighter

tony81 wrote: »

I was taught in school that first world countries were service-oriented rather than manufacturing-oriented. Nice idea til you see supposedly third-world countries being outsourced jobs in customer service and software development.
Now consider: employer prsi. Business rates. 23% vat. How can Irish businesses compete?

I think there'll be a time when europe slaps excise duty on importing foreign employment as it does cheap plastic goods and foodstuff (garlic, anyone?)

It will be around the same time as they try to drag back manufacturing and agriculture back into the country.

Good lad, please explain how agriculture is out of the country????

Just a pity about the 1 year experience requirement, most of the ex-Vodafone staff have already left on famine ships.

The Crisp

furiousox wrote: »

What are they like to work for?
Good pay and conditions?

Found this:
· Ongoing training starting with an initial 6 week induction programme
· Monthly bonus plan
· Monthly Reward & Recognition programme
· Health & Life insurance
· 25 days Paid Holidays
· Subsidised staff restaurant
· 4 Week Sabbatical leave after 5 years’ tenure
· Active Sports & Social Club

Not bad!! You can browse their jobs and apply here: http://rfer.us/EBRzjiYiz

The Crisp

Deleted User wrote: »

Just a pity about the 1 year experience requirement

I read elsewhere that the 1 year experience may not be a necessity .... "I don't have call centre experience but I have had a few years experience dealing with customers" and he got called for an interview.