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Breach of Privacy and the Data Protection Act ?

  • 16-02-2013 12:34am
    #1
    dj momo
    Registered Users Posts: 5 ✭


    Hi everyone.I'm new to Boards.ie and hope I've posted in the correct forum :o
    Hope you can help.My daughter has had a mobile phone with a popular service provider for the last 5 years.This morning on waking she found that her phone displayed "No Service available" On ringing my daughters number it has transpired that another person has been "Given" her number and my daughters sim is useless.My thinking is that the service provider has breached privacy Laws and the Protection of Data Act and would appreciate your opinion on the matter.
    Tagged:


Comments

  • #2
    Kenny Logins
    Registered Users, Registered Users 2 Posts: 9,060 ✭✭✭Kenny Logins


    Sounds like they have ported the wrong number, a typo perhaps? Have read about it happening on here before...

    Would this forum be any help? - http://www.boards.ie/vbulletin/forumdisplay.php?f=1367


  • #3
    dj momo
    Registered Users Posts: 5 ✭dj momo


    Thanks for the info,seems like the likley cause,but surely a "Typo" is no defence in the case of a persons number being taken ?


  • #4
    Kenny Logins
    Registered Users, Registered Users 2 Posts: 9,060 ✭✭✭Kenny Logins


    dj momo wrote: »
    Thanks for the info,seems like the likley cause,but surely a "Typo" is no defence in the case of a persons number being taken ?

    No, not a defence. Just the cause of it.

    I hope you get it sorted. If I remember correctly, it was reported to be a bit of a struggle.


  • #5
    Zhane
    Registered Users, Registered Users 2 Posts: 1,156 ✭✭✭Zhane


    Contact the network ASAP. Explain what happened. A type is surely at cause here.


  • #6
    dj momo
    Registered Users Posts: 5 ✭dj momo


    Just got off the phone with a customer service rep of the provider and he was very helpful,he acknowledged that my daughters privacy has been breached as has the Protection of Data act.he gave me an e-mail address to send my complaint to,which I have...holding back on contacting Comreg 'til I see their reply,Thanks for your help Kenny


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  • #7
    Tom Young
    Legal Moderators, Society & Culture Moderators Posts: 4,338 Mod ✭✭✭✭Tom Young


    This is most likely an unfortunate error. The effect if which is a DPC breach, but a limited enough one at that.

    A duty of care arises, etc. this is codified in the DP Act.

    Make the complaint and see where you get with it.

    I wouldn't be anticipating a lottery euro millions windfall on foot of same.


  • #8
    dj momo
    Registered Users Posts: 5 ✭dj momo


    Thanks for the info Tom,not expecting a "Windfall" I wish :)...I work in the Services Industry,and have watched in recent years the decline of "Customer Service" and have vowed not to tolerate and take to task any ill treatment from Vendors..after all this is my hard earned cash being spent.BTW I will post the Outcome of my grievance for anyone unfortunate enough to have had a similar experience


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