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Lodging a complaint with a Minister

  • 16-02-2013 2:44am
    #1
    kerry4sam
    Registered Users, Registered Users 2 Posts: 15,127 ✭✭✭✭


    Has anyone ever lodged a complaint to the relevant Minister relating to issues they had with something public sector related?

    If you have, were your issues addressed in a timely manner? Did you even receive a response by the office of said Minister?

    Thanks in advance,
    kerry4sam


Comments

  • #2
    Victor
    Registered Users, Registered Users 2 Posts: 78,495 ✭✭✭✭Victor


    You will 99% of the time get an acknowledgement. It will usually promise investigation.

    Depending on the inclination of the relevant assistant, minister and departmental official (in that order) you may or may not get a proper reply and/or action.


  • #3
    RATM
    Closed Accounts Posts: 3,591 ✭✭✭RATM


    Victor wrote: »
    You will 99% of the time get an acknowledgement. It will usually promise investigation.

    Depending on the inclination of the relevant assistant, minister and departmental official (in that order) you may or may not get a proper reply and/or action.

    This has been my own experience, that is to say you will get an acknowledgement that they are looking into it. Then you can let 6, 8 or even 12 weeks pass and not hear anything. If you send a follow up email you might then get a reply but it really seems to depend on the whim of a department official whether or not it happens. If it is an awkward question that they would prefer put their head in the sand on then I wouldn't expect anything. If it is something that they can do something about at little cost/time/effort to themselves then there is a good chance that they'll get back to you and point out how they addressed your concerns and what they've done about it.

    An example of this is earlier this year I emailed the Taoiseach, Tanasite and President about the same issue with the exact same wording in the email. I was suggessting to them that Chcuk Feeney should be given some sort of national recognition for the €1 billion+ he has donated to Irish education projects over the years as he is getting on in age and the opportunity to say thanks on behalf of the Irish people might be missed.

    Unknown to me at the time I sent the email there were already advanced plans in place to honour him for his philanthropy All three offices got back to me claiming that they had listened to my suggestion and that Chuck was going to be honoured at an event on X date and that they themselves were instrumental in making it happen. More than likely at least two of the three replies were claiming credit for something they didn't do but heh, I was just glad that he was honoured and couldn't care less for who actually was behind the decision, I was more so concerned about the fact that it was done which in fairness to them it was- that is all that mattered, not the taking of credit for it.


  • #4
    Going Forward
    Banned (with Prison Access) Posts: 8,224 ✭✭✭Going Forward


    Victor wrote: »
    You will 99% of the time get an acknowledgement. It will usually promise investigation.

    Depending on the inclination of the relevant assistant, minister and departmental official (in that order) you may or may not get a proper reply and/or action.

    True.

    But the 'disinclined' assistant may be re energised by mentioning the Ombudsman or Freedom of Information in subsequent correspondence.

    They are the only tools at your disposal if you hit a brick wall!


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