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West Coast Holidays Grrrrrrr!

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  • 22-02-2013 9:30pm
    #1
    annie_goss
    Registered Users Posts: 3 ✭


    In December 2012, I booked a family Easter break in Westport with this so called business, paid 75 % upfront and even received a confirmation email. This week I was told there was a pricing error on the website and I owe a further € 300! Now, they are refusing to reply to my mails, how very professional! The National Consumer Agency think I have a very valid case! <SNIP>

    Is small claims court worth the hassle or is a full refund enough, bear in mind I can't get similar break in WestPort. Grrrrrrrrrrr!


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    #2
    Lyn256
    Registered Users Posts: 857 ✭✭✭Lyn256


    The small claims court is very straight forward-you can do everything online and I believe that you can even claim compensation (not sure if you'll get it)

    www.courts.ie

    Just one thing-I'm not sure how it works with online businesses. One point that you must remember if purchasing in a shop is that you must make your claim in the district court where you BOUGHT your product-not your local one.
    So make sure you make your claim in the court where the business is registered.

    With the small claims court-you make a claim, they come back with a response and then you respond and a judgement is made-takes a couple of weeks from start to finish.

    Did you book with a credit card-maybe you can just go through them to get your money back??

    On a seperate note we booked with them last year in Kilkee and wouldn't use them again-property was very grotty and not well looked after


  • Options
    #3
    kneeler
    Banned (with Prison Access) Posts: 38 ✭kneeler


    Lyn256 wrote: »
    The small claims court is very straight forward-you can do everything online and I believe that you can even claim compensation (not sure if you'll get it)

    www.courts.ie

    Just one thing-I'm not sure how it works with online businesses. One point that you must remember if purchasing in a shop is that you must make your claim in the district court where you BOUGHT your product-not your local one.
    So make sure you make your claim in the court where the business is registered.

    With the small claims court-you make a claim, they come back with a response and then you respond and a judgement is made-takes a couple of weeks from start to finish.

    Did you book with a credit card-maybe you can just go through them to get your money back??

    On a seperate note we booked with them last year in Kilkee and wouldn't use them again-property was very grotty and not well looked after
    I have stayed with them in Kilkee and I found them very good.


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