Are Eircom going to attempt to match the Sky broadband/phone rates

kranbo

Been offered €40 a month by Sky compared to Eircom's €52 approx for the same product. Been a long time customer of Eircom but strongly considering moving.

dubred

I am also interested in the answer to this, just got my bill from Eircom and I think my most recent contract is just about up.

eircom: Alan

kranbo wrote: »

Been offered €40 a month by Sky compared to Eircom's €52 approx for the same product. Been a long time customer of Eircom but strongly considering moving.

Hi kranboand dubred

I can confirm that eircom can compete withother providers in the market and I have been advised to ask you to contact the customer services team on free phone 1901 and please chose option 4 to explore your options and discuss what packages and discounts that would be available to you.

Best wishes

Al

dubred

eircom: Alan wrote: »

Hi kranboand dubred

I can confirm that eircom can compete withother providers in the market and I have been advised to ask you to contact the customer services team on free phone 1901 and please chose option 4 to explore your options and discuss what packages and discounts that would be available to you.

Best wishes

Al

Hi Al

I have just tried this now and option 4 is to cancel your services, I just get stuck in a loop of options to cancel stuff.

David

EDIT: coincidentally, i just received a call from Eircom offering improved pricing

eircom: Alan

dubred wrote: »

Hi Al

I have just tried this now and option 4 is to cancel your services, I just get stuck in a loop of options to cancel stuff.

David

EDIT: coincidentally, i just received a call from Eircom offering improved pricing

Hi dubred

I'm sorry to hear this, If you press the option for cease of account and explain to the agent that you are contacting them as you are interested in another provider and want to see what is available to you they will happily go through your options with you.

Regards

Al

dubred

eircom: Alan wrote: »

Hi dubred

I'm sorry to hear this, If you press the option for cease of account and explain to the agent that you are contacting them as you are interested in another provider and want to see what is available to you they will happily go through your options with you.

Regards

Al

Hi Al

The call I got from Eircom gave me an option to reduce my monthly bill to €45 if I switch to talktime weekend from off peak, and I get the first 6 months at €40, Sky's offer includes off peak calls for €40.  It doesn't make a lot of sense for a downstream provider to be able to offer more for less!

Thanks
David

dubred

Hi Al

Further update:

The weekend talktime is now not available, so the only way I can reduce my costs with eircom is to commit to a 12 month contract and get €5 off (the €52 rate) for the first 6 months.  This doesn't match my interpretation of competing with other providers.  Do I need to ring up again and issue an ultimatum that I will switch to a competitor in order to get a comparable rate?

David

kranbo

dubred wrote: »

Hi Al

Further update:

The weekend talktime is now not available, so the only way I can reduce my costs with eircom is to commit to a 12 month contract and get €5 off (the €52 rate) for the first 6 months.  This doesn't match my interpretation of competing with other providers.  Do I need to ring up again and issue an ultimatum that I will switch to a competitor in order to get a comparable rate?

David

I would recommend that when you ring them again you just tell them you want to cancel. The rep can see your previous calls to them and will offer a better deal ie, I was offered  + €60 credit plus better discounts than you were offered, to stay for 12 months

dubred

Hi Alan

Finally got around to trying this again and I am satisfied to stay with eircom for another 12 months.  I got better discounts but not the €60 credit that kranbo was offered!!

David

eircom: Alan

Hi David,

I'm glad to hear this, I appreciate you coming back to me. If you have any further queries come back to us here.

Thanks

Al

dubred

Hi Alan

I know this is an old thread, but I have been looking at my bills and it seems that I have only been getting the first discount that I mentioned from the customer support line, i.e. €47 p/m rather than the either €30 or €35 p/m (can't remember which now) for 6 months that I was offered on the cancellation line.  Can you check this out for me?

David

eircom: Mark

dubred wrote: »

Hi Alan

I know this is an old thread, but I have been looking at my bills and it seems that I have only been getting the first discount that I mentioned from the customer support line, i.e. €47 p/m rather than the either €30 or €35 p/m (can't remember which now) for 6 months that I was offered on the cancellation line.  Can you check this out for me?

David

Hi dubred

Can you confirm the number and agent you spoke to and PM me with your eircom account number please.

Mark

dubred

eircom: Mark wrote: »

dubred wrote: »

Hi Alan

I know this is an old thread, but I have been looking at my bills and it seems that I have only been getting the first discount that I mentioned from the customer support line, i.e. €47 p/m rather than the either €30 or €35 p/m (can't remember which now) for 6 months that I was offered on the cancellation line.  Can you check this out for me?

David

Hi dubred

Can you confirm the number and agent you spoke to and PM me with your eircom account number please.

Mark

Hi Mark

PM sent

David

eircom: Mark

dubred wrote: »

eircom: Mark wrote: »

dubred wrote: »

Hi Alan

I know this is an old thread, but I have been looking at my bills and it seems that I have only been getting the first discount that I mentioned from the customer support line, i.e. €47 p/m rather than the either €30 or €35 p/m (can't remember which now) for 6 months that I was offered on the cancellation line.  Can you check this out for me?

David

Hi dubred

Can you confirm the number and agent you spoke to and PM me with your eircom account number please.

Mark

Hi Mark

PM sent

David

Hi David,

Got it thanks. I have looked into it and PM you.

Mark