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Charged twice for leaving Eircom

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  • 26-02-2013 1:55pm
    #1
    keno-daytrader
    Registered Users Posts: 876 ✭✭✭


    Hello, I changed my service to another provider in January. I received my "final bill" and there is a miscellaneous charge in lieu of one months notice to cease to provide service. 

    Now I  received a "Closing bill" and it has charged me again for miscellaneous charge in lieu of one months notice to cease to provide service. 

    So I have the same charge twice now. Also I am being charged VAT on these cancellation charges which I was under the impression is not legal.

    Can a rep please help me?

    ☀️ 6.72kWp ⚡2.52kWp south, ⚡4.20kWp west



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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    keno-daytrader wrote: »
    Hello, I changed my service to another provider in January. I received my "final bill" and there is a miscellaneous charge in lieu of one months notice to cease to provide service. 

    Now I  received a "Closing bill" and it has charged me again for miscellaneous charge in lieu of one months notice to cease to provide service. 

    So I have the same charge twice now. Also I am being charged VAT on these cancellation charges which I was under the impression is not legal.

    Can a rep please help me?

    Hi keno-daytrader

    Can you PM me the account number in question please? I will look into this and get back to you.

    Regards

    Al


  • Options
    #3
    JAMES VTI S
    Registered Users Posts: 2,084 ✭✭✭JAMES VTI S


    this happened to not one but two of my friends .....


  • Options
    #4
    keno-daytrader
    Registered Users Posts: 876 ✭✭✭keno-daytrader


    keno-daytrader wrote: »
    Hello, I changed my service to another provider in January. I received my "final bill" and there is a miscellaneous charge in lieu of one months notice to cease to provide service. 

    Now I  received a "Closing bill" and it has charged me again for miscellaneous charge in lieu of one months notice to cease to provide service. 

    So I have the same charge twice now. Also I am being charged VAT on these cancellation charges which I was under the impression is not legal.

    Can a rep please help me?

    Just a followup to customers, Eircom charged me a fee for canceling my phoneline, then a few days later they charged me another fee for canceling my broadband. 


    What if Eircom wanted to charge a 200 Euro fee? Whats to stop them? 

    ☀️ 6.72kWp ⚡2.52kWp south, ⚡4.20kWp west



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