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Eircom shut off my broadband 1 week before move to Sky, only sales can turn it back o

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  • 01-03-2013 11:33pm
    #1
    budro
    Registered Users Posts: 36 ✭


    I am due to be switched over to sky next Thursday the 6th of March. Our Internet went off at 5 pm. I called Eircom at 7pm from my still working phone line and was told by their tech support that Sky had made the request that I be switched over right away. I called sky and they said that as they had written to me the switch would occur on the 6th of March and legally they had to wait until then.
    I called Eircom back and was told that I was still a customer and it must be a technical issue. Tech support said I had been cut off then transferred me to customer service. At this point I was told that only sales can open and close accounts and they wouldn't be back until Saturday.
    It's amazing they get away with such shoddy business practices. I left for a better deal but I'll be warning everyone I know away from them for years.


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    budro wrote: »
    I am due to be switched over to sky next Thursday the 6th of March. Our Internet went off at 5 pm. I called Eircom at 7pm from my still working phone line and was told by their tech support that Sky had made the request that I be switched over right away. I called sky and they said that as they had written to me the switch would occur on the 6th of March and legally they had to wait until then.
    I called Eircom back and was told that I was still a customer and it must be a technical issue. Tech support said I had been cut off then transferred me to customer service. At this point I was told that only sales can open and close accounts and they wouldn't be back until Saturday.
    It's amazing they get away with such shoddy business practices. I left for a better deal but I'll be warning everyone I know away from them for years.

    Hi budro,

    Can you PM me with your tel no: or eircom account number so I can look into that for you.

    Thanks, Mark


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