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Broadband and Phone Problems AGAIN!!!

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  • 06-03-2013 11:27am
    #1
    tastyvomit123
    Registered Users Posts: 115 ✭✭


    hello, my broadband and phone isnt working again, the phone has no dial tone and the broadband wont sync


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    tastyvomit123 wrote: »
    hello, my broadband and phone isnt working again, the phone has no dial tone and the broadband wont sync

    Hi tastyvomit123,

    I have been running a few checks, I know it's only been a few hours since your post. Is there still no dial tone or broadband sync on the line?

    Thanks, Mark


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    #3
    tastyvomit123
    Registered Users Posts: 115 ✭✭tastyvomit123


    eircom: Mark wrote: »
    Hi tastyvomit123,

    I have been running a few checks, I know it's only been a few hours since your post. Is there still no dial tone or broadband sync on the line?

    Thanks, Mark
    Yeah there's still no dial tone and the broadband wont sync, it stopped working yesterday, i'm tethering my phone at the minute to get internet access


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    tastyvomit123 wrote: »
    Yeah there's still no dial tone and the broadband wont sync, it stopped working yesterday, i'm tethering my phone at the minute to get internet access

    Hi tastyvomit123,

    Sorry about the delay in getting back to you. I ran some new tests on the telephone line and there seems to be a definite fault. I have added the recent fault history to the case and escalated it to engineers REF: 6686517. I have asked if they can try and get to it as soon as possible and try and insure a permanent resolution.

    I will check the case tomorrow and get back to you with an update.

    Thanks, Mark


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    tastyvomit123 wrote: »
    Yeah there's still no dial tone and the broadband wont sync, it stopped working yesterday, i'm tethering my phone at the minute to get internet access

    Hi tastyvomit123,

    I see the engineer was out today dealing with the fault. It seems to be cleared and testing ok, is everything up and running your end?

    Thanks, Mark


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    #6
    tastyvomit123
    Registered Users Posts: 115 ✭✭tastyvomit123


    eircom: Mark wrote: »
    Hi tastyvomit123,

    I see the engineer was out today dealing with the fault. It seems to be cleared and testing ok, is everything up and running your end?

    Thanks, Mark
    Yeah everything's perfect again, Thank you for your help :)


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    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    tastyvomit123 wrote: »
    Yeah everything's perfect again, Thank you for your help
    Hi tastyvomit123

    No problem, glad to hear it : )

    Thanks, Mark


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