Are you getting app crashes on 6.1.2? (could you help us?)

DeVore

We're getting very weird reports of our game not loading on a number of devices. But there is nothing common between them...

ie: We have reports of problems on iPad Mini, iPhone 5 and iPhone 4 but we also have lots of users on those devices NOT getting an error.

We're a bit desperate because we are juuust about to go live with a big bunch of marketing and now we don't know how widespread this issue is.

The app is: appstore.com/thejumpescapethecity and it apparently crashes just after the green loading bar starts. If you could give it a shot (the game is free!) and let me know I will be eternally grateful.

Furthermore we are hearing that 6.1.2. has this problem with lots of apps... can anyone confirm or deny? We're grasping for anything here because all our test devices work lovely, so we are trying to debug a ghost...

Please please give it a shot and let me know here? Or if you have issues running apps on 6.1.2 in general... many thanks!

CombatCow

I have tried on my iP5 multiple times and it's fine, I will try another one and 4S and iPad mini tomorrow morning all on 6.1.2

grizzly

Loading grand on my iP5 running 6.1.2.

wush06

No probs on iPad 3 running 6.1.2 and no problems on iPhone 5 running 6.1

guil

Working fine for me. iPhone 4 on 6.1.2

bucks73

Working fine on my iPhone 4S on 6.1.2.

brophs

Working fine on iOS 6.1.2 on an iPhone 5.

Rambo

Working fine on my iPhone 4S on 6.1.2. 32G
not Jail Broken and original IPhone from Apple

Great game by the way

the_syco

Working grand for me on the iPhone 3GS (5.0.1)

/edit; device is jailbroken

Mimikyu

This post has been deleted.

DubDJ

Game is working fine for me on the iPhone 5 and iPad (3rd Gen). Both running iOS 6.1.2 and neither are jailbroken. Perhaps it's only jailbroken devices that are suffering with the crash.

CombatCow

Checked an ipad 4th gen, two iphone 5's a 4S and a ipad mini, none crashed. could be jailbroken devices alright, that tends to be the usual suspect.

guil

Just to note,I had no crashes when jail broken or not.

DeVore

We found what this is and you wouldnt believe us...

Apple adds 17 megs of *something* to mobile apps when they put them into their store (which leaves on 33 megs for us if we want to get inside their arbitrary 50 meg mobile-download limit).

Inside that code is a memory pointer which is misbehaving IF your Wifi settings are WPA2 on certain makes of iPhones etc. Solution, user has to switch to a different encryption on WIFI or we wait for apple to patch this. Which they wont.

Its a rare enough combination but already we have a 1 star rating from someone who has the problem (which feels *totally* unfair to me).

Thank you all for your help, hopefully if someone else is making an app, they might notice this and save themselves the headache we have had chasing this.

Thanks again...

Steve0815_1

Hi there! I cannot confirm the problem you described, but after updating to ios6.1.2 many apps crashed on my iphone 4 just after having started them. Also reinstalling the apps did not solve the problem. I found out, that an error in the region settings is the reason for the problem.
To solve the problem and to get the apps working again, just change the region in settings - country settings - region to another region. After having done so, return to your homescreen. Now once another go back to the region settings and change to the previous region, the Region you First have had selected.
When you now leave the settings menu, your apps schould work Fine again.

I hope, my translation from german is okay so far!

Steve