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How long can a phone be in for repair

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  • 15-03-2013 7:26pm
    #1
    Seanieke
    Registered Users Posts: 853 ✭✭✭


    Does anyone know if there's a set time Vodafone have to have a phone back to you when they take it in for repair?


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    #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Seanieke wrote: »
    Does anyone know if there's a set time Vodafone have to have a phone back to you when they take it in for repair?

    You should not be waiting more than a reasonable time which is anything up to about 10 days.


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    #3
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Consumer law states a reasonable time - which is very much open to interpretation. For me, it should be no more than 10 working days. Even 5 working days would be pushing it for me.


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    #4
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    The reason many delays occur is that shops are offered free P&P on phones sent for warranty repair by the menders but there is usually a minimum number of 10-20 phones which must be sent together. if they send less phones they must cover the postage and insurance etc, so to save money shops will let phones build up for a few days and this can be an issue for smaller shops where the numbers of handsets sent for repair will be lower than in a larger store. generally the repair companies would have most handsets repaired and returned within a few days unless the needed to send them back to the manufacturer.


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