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Repair Of Receiver (Under Warranty)

Vic Vinegar · 2013-03-17 17:08:12

Hi, i was wondering what is an acceptable time frame for a repair to a audio/video receiver. I contacted the company where it was purchased from and they arranged a collection on the first of February. I heard back within a week saying it had been damaged in transit (saying it's my fault) but they would send it off for…

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17-03-2013 6:08pm

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Vic Vinegar

Closed Accounts Posts: 6,241 ✭✭✭

Join Date: January 2006

Posts: 6023

Hi, i was wondering what is an acceptable time frame for a repair to a audio/video receiver.

I contacted the company where it was purchased from and they arranged a collection on the first of February. I heard back within a week saying it had been damaged in transit (saying it's my fault) but they would send it off for repairs regardless and i'd hear back soon.

I sent them emails towards from the middle of Feb onwards to find out what was going on and they ignored these so i called and was told the repair centre had lost my receiver after signing for it. 2 weeks later they said it had turned up and was being fast tracked for repair.... it's now nearly 7 weeks since it was collected and nothing has been done yet.

Am i right to be annoyed here? is there anything i can do?

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