Eircom technician call out - 2 weeks to wait??

finners01

Hi,
I have just moved house - but within the same exchange in South Dublin
I called the moving home team and the line was to be switched to the new house last Friday however it hasn't worked and I have no phone / broadband.
I called this morning to report the fault and was told that I need a technician call out
The lead time I was given was 10 working days ie 2 weeks??
Crazy stuff waiting 2 weeks for a technician to call
Is there any way to speed this up??

eircom: Alan

Hi finners01

10 days is the usual time for a technician to install a line if there was no line originally at your new premises or if the electronic activation of the line currently there failed.

Can you please send me a private message detailing your new address and account number? I will look into this further.

Regards

Al

finners01

eircom: Alan wrote: »

Hi finners01

10 days is the usual time for a technician to install a line if there was no line originally at your new premises or if the electronic activation of the line currently there failed.

Can you please send me a private message detailing your new address and account number? I will look into this further.

Regards

Al

Hi Alan,
I just got a call there from Eircom and the technician is calling out tomorrow!
Thanks

eircom: Alan

finners01 wrote: »

Hi Alan,
I just got a call there from Eircom and the technician is calling out tomorrow!
Thanks

Hi finners01

I'm really happy to hear this, I did just send it for an escalation but I didnt expect it would be so soon  

Regards

Al