UPC increasing speeds again?

whosedaddy? · 22-05-2013 10:37pm

colm_mcm wrote: »

New modem, new contract
No new modem, no new contract.

Its not the first time they've increased speeds.

And how do you see that from the letters ppl receive? Neither make any reference to new contract. My letter for complementary upgrade to 100M does mention right to downgrade or cancel at no cost. But if I'm out of contract and this letter isn't implying atart of a new contract, thenI can cancel without charge at any time anyway. In which case this paragraph makes no sense.

dub45 · 22-05-2013 10:52pm

whosedaddy? wrote: »

And how do you see that from the letters ppl receive? Neither make any reference to new contract. My letter for complementary upgrade to 100M does mention right to downgrade or cancel at no cost. But if I'm out of contract and this letter isn't implying atart of a new contract, thenI can cancel without charge at any time anyway. In which case this paragraph makes no sense.

When a company changes your Terms and Conditions they are required to notify you of the change at least a month in advance and allow you the option to opt out of the contract.

For the most part these letters are being received by people who are being notified of a price increase so their Terms and Conditions are changing for the worse.

A small number of people are not having a price increase but are still being upgraded.

Anyone in any doubt as to whether or not an extension to the contract is involved should email UPC. And remember you must agree to a contract extension voluntarily it cannot be dumped on you.

whosedaddy? · 23-05-2013 8:52am

dub45 wrote: »

When a company changes your Terms and Conditions they are required to notify you of the change at least a month in advance and allow you the option to opt out of the contract.

For the most part these letters are being received by people who are being notified of a price increase so their Terms and Conditions are changing for the worse.

A small number of people are not having a price increase but are still being upgraded.

Anyone in any doubt as to whether or not an extension to the contract is involved should email UPC. And remember you must agree to a contract extension voluntarily it cannot be dumped on you.

They haven't even included a contact phone# or email on that letter.. short of printing in white ink , this is the most consumer unfriendly letter I've got in a while.

ondafly · 29-05-2013 2:06pm

well I've gotten my speed boost - went from 130mb to 152mb.

ondafly · 29-05-2013 2:12pm

joy of joys - still manage to get 144p on youtube ! hurray for super fast broadband

shinzon · 29-05-2013 3:15pm

just an update, got a rather bad shock with the bill this month was supposed to save me money but didn't, so rang billing and queried it, so they admitted there was an overcharge and credited me the money back on next months bill, he said the reason was the agent forgot to order the modem or put the speed up when you went to triple play.

So I said to him that several agents told me in the past that where I live cant get the higher speeds at the moment due to something that no one can tell me about (infrastructure or cabling etc etc), he said nonsense ill order the modem now itll be with you in a couple of days. Rang yesterday credit was put on the account as he said he would do but no modem ordered, agent on the phone ordered it there and then she said it would be with me Thursday, and I queried the speed upgrade again, I said your absolutely sure the cabling round here will take the higher speeds, she said yes youll go to 50 meg no problem.

I live in hope that the courier does contact me tomorrow and that ill finally will be on what im supposed to be on all along

Shin

GEO147 · 07-06-2013 8:52pm

ondafly wrote: »

well I've gotten my speed boost - went from 130mb to 152mb.

Nice. Ive been paying for the 150mb line for ages but really only ever get 120 except for when they upgraded to newer firmware for the Thompson router, I was getting the 150 until they rolled back the fw to 1.50.

So it seems that to actually get 150mb, the worst thing you can do with UPC is actually pay for it.

ONLY IN IRELAND

MiskyBoyy · 08-06-2013 12:43am

GEO147 wrote: »

Nice. Ive been paying for the 150mb line for ages but really only ever get 120 except for when they upgraded to newer firmware for the Thompson router, I was getting the 150 until they rolled back the fw to 1.50.

So it seems that to actually get 150mb, the worst thing you can do with UPC is actually pay for it.

ONLY IN IRELAND

I'm paying for 100mb and getting 154mb :L

marconi2.0 · 08-06-2013 1:02am

Getting just over 100 meg happy days, it's deadly for Netflix and the Xbox no freezing or buffering

IrishStuff09 · 08-06-2013 2:07pm

On 50mb, getting 10mb up..happy days :-)

nesf · 08-06-2013 2:17pm

90+Mb on Ethernet from the box, 10Mb down. Less on Wifi. Down to 35Mb down/10Mb up on my powerline network but I'm pretty sure of the reason for that though I'm not sure how best to solve it.

Chris_5339762 · 08-06-2013 7:34pm

Was on 60down and 6up today but did a reset after hearing on another thread that someone had gotten a 'speed increase' text and low and behold I now seem to be on 100/10!!