Sky Wireless Connector + 1month sky movies free

Barnet

Hi all,
At 9.30 tonight I started to download a programme (On Demand) via the wireless connector. The programme is 45 minutes in duration. So far it's taken one hour twenty five minutes to download 49% of the programme! I even tried to see if I could start to watch what was downloaded so far, but it wouldn't allow me. I'm not a technical person but surely that's a long time to wait for it to download, or is that a normal for downloading a programme 'On Demand?.

Barnet

Barnet wrote: »

Hi all,
At 9.30 tonight I started to download a programme (On Demand) via the wireless connector. The programme is 45 minutes in duration. So far it's taken one hour twenty five minutes to download 49% of the programme! I even tried to see if I could start to watch what was downloaded so far, but it wouldn't allow me. I'm not a technical person but surely that's a long time to wait for it to download, or is that a normal for downloading a programme 'On Demand?.

What speed is your internet connection?

Wils110

Min 2 meg is recomended for download

markc1184

I've never had to wait for downloading more than 2 or 3 mins. My Eircom connection is not great, usually around 3.5/3.7 Mbps. It starts downloading and after about 2 minutes it will say available so I can start watching while the rest is still being downloaded.

Barnet

hellboy99 wrote: »

What speed is your internet connection?

Hi Hellboy99,

3meg, though I have noticed it has slowed down over the last few weeks.

Just before I switched from Vodafone to Sky in January I ran a speed test and the result:

Download speed: 1.50Mbps
Upload speed: 202Kbps
Ping: 102Ms


Over the last few weeks I ran speed tests with the following results:


23/2

Download speed: 0.77
Upload speed: 0.18
Ping: 95

10/03
Download speed: 1.05
Upload speed: 0.18
Ping: 89

17/3
Download speed: 0.63
Upload speed: 0.12
Ping: 115

22/03
Download speed: 1.04
Upload speed: 0.21
Ping: 88

31/03
Download speed: 0.86
Upload speed: 0.21
Ping: 89

2pm Today:
Download speed: 0.97
Upload speed: 0.20
Ping: 104

Before I put that call into Sky, any advice as to what I can or should be doing to improve my speed would be appreciated .... as stated in my post I am completely non technical where this is concerned.

Thanks
Barnet

muffler

Barnet wrote: »

Before I put that call into Sky, any advice as to what I can or should be doing to improve my speed would be appreciated .... as stated in my post I am completely non technical where this is concerned.

Im not into the technical stuff either but a couple of little points. Make sure the modem is connected to the main phone socket. You could reset it by pressing and holding in the button on the back for about 15 seconds. If its a wireless connection from the modem to the PC try using an ethernet cable instead - you would have got one of those with the modem.

Barnet

muffler wrote: »

Im not into the technical stuff either but a couple of little points. Make sure the modem is connected to the main phone socket. You could reset it by pressing and holding in the button on the back for about 15 seconds. If its a wireless connection from the modem to the PC try using an ethernet cable instead - you would have got one of those with the modem.

Thank you Muffler, I will try that.

Bumble32

Just availed of this offer as well, tried to charge me €12.99 but asked if there was any offers at the moment.

Got the wireless connector and Sky movies free for 2 months.

Thanks OP.

driverite

I ordered the WiFi connector and was charged the full rate... asked about getting it free but since i pay them a lot of money for everything i am not entitled to it free. Roll on the end of the contract.

CuppaCocoa

lilybarlean wrote: »

Re. the free movies - not impressed with the selection. Anything I'm interested in watching is on the pay channels. I have recorded a few but if I cancel my month's trial will these recordings still be there for me to watch or will they be unavailable?

Another silly question . On Sky Movies when I select Sky Premiere it asks me for my pin number? If I enter it will they charge me? I haven't entered it as I'm guessing its a pay per view channel like Sky Box Office. Is this correct?

greendom

lilybarlean wrote: »

Another silly question . On Sky Movies when I select Sky Premiere it asks me for my pin number? If I enter it will they charge me? I haven't entered it as I'm guessing its a pay per view channel like Sky Box Office. Is this correct?

No this is to prevent minors from watching films unsuitable for them. After the watershed, the same film no longer requires a pin

gmisk

driverite wrote: »

I ordered the WiFi connector and was charged the full rate... asked about getting it free but since i pay them a lot of money for everything i am not entitled to it free. Roll on the end of the contract.

Our contract is 93 euro per month and includes movies on 2 boxes....I got the connector for free....doesnt seem to be tonnes of content maybe about only 18 tv box sets but hey its free!

AlanS181824

lilybarlean wrote: »

Another silly question . On Sky Movies when I select Sky Premiere it asks me for my pin number? If I enter it will they charge me? I haven't entered it as I'm guessing its a pay per view channel like Sky Box Office. Is this correct?

No, the pin entry is for viewing restrictions eg paranormal activity 3 was on this morning at 8am. Its to prevent children from watching inappropiate content. Simply enter your pin which if you haven't changed it should be the last 4 numbers of your viewing card. Sky Box office needs a landline in order to purchase or rent a film and if you haven't a landline connected then it can't ring sky to charge you for a Box Office film. Hope this helps.

pbarr

AlanS181824 wrote: »

No, the pin entry is for viewing restrictions eg paranormal activity 3 was on this morning at 8am. Its to prevent children from watching inappropiate content. Simply enter your pin which if you haven't changed it should be the last 4 numbers of your viewing card. Sky Box office needs a landline in order to purchase or rent a film and if you haven't a landline connected then it can't ring sky to charge you for a Box Office film. Hope this helps.

And also if you want to change your pin to something handy like four zeros you can do it on sky's website.

Lockster

Got this and the wireless connector arrived today. Have set it up but the service connection says Fail. Have tried resetting my modem, resetting the wireless connector and resetting the sky HD box but nothing works. Any ideas?

Thanks

LFC Murphy

Folks,

Just a headsup.......... received my bill today from Sky and was not happy.

We are on half price Sky for the year and we took up this offer of sky movies via online. However the system can't add two deals so it cancelled our half price TV.......

I've been onto them and they can't fix it until Monday as their system is down.

Soarer

LFC Murphy wrote: »

Folks,

Just a headsup.......... received my bill today from Sky and was not happy.

We are on half price Sky for the year and we took up this offer of sky movies via online. However the system can't add two deals so it cancelled our half price TV.......

I've been onto them and they can't fix it until Monday as their system is down.

Sorry now but...greedy barsteward!

If you'd read the thread you'd have seen countless people saying that offers can't be stacked.

adox

LFC Murphy wrote: »

Folks,

Just a headsup.......... received my bill today from Sky and was not happy.

We are on half price Sky for the year and we took up this offer of sky movies via online. However the system can't add two deals so it cancelled our half price TV.......

I've been onto them and they can't fix it until Monday as their system is down.

Yeah same happened to me. Rang them yesterday when I got home and they said they couldnt do anything so told them to put me through to cancellations and I went to cancel my tv sub. They sorted it out there and then.
Movies gone but back to my discounted sub and still have the free wireless connector.

I know a lot of people who couldnt get them stacked over the phone signed for the deal online, so beware.

LFC Murphy

Ya I missed the conversation about not being able to stack........

adox

LFC Murphy wrote: »

Ya I missed the conversation about not being able to stack........

Some people did get their offers stacked though over the phone and a lot who couldnt went down the online route.

zinzan

long_b wrote: »

Does anyone know if it's possible to hack the wireless connector for use with a regular PC ?

Not so much hack, but it is just a wireless bridge, so once you set it up, anything you plug into the ethernet port on it is connected through wifi.

As the Sky hub doesn't support WDS with the apple airport express, I had no way of wirelessly connecting my xbox to the sky hub.. got one of the sky wireless connectors, set it up through the sky box then plugged my xbox into it and it's back online.

AlanS181824

zinzan wrote: »

Not so much hack, but it is just a wireless bridge, so once you set it up, anything you plug into the ethernet port on it is connected through wifi.

As the Sky hub doesn't support WDS with the apple airport express, I had no way of wirelessly connecting my xbox to the sky hub.. got one of the sky wireless connectors, set it up through the sky box then plugged my xbox into it and it's back online.

My sky box is already configured with my network so if i plug it into my computer it will give it WiFi and connect to my network?

zinzan

AlanS181824 wrote: »

My sky box is already configured with my network so if i plug it into my computer it will give it WiFi and connect to my network?

Not entirely sure what you are trying to do. So will go through possibilities.

If you plug your skybox into your broadband router via Ethernet cable it is connected to the net.
If you plug skybox into the sky wireless adapter it will be connected to net via wifi (assuming you have wifi in place to connect to!)
If you plug your pc via Ethernet cable into your broadband router, it has will connect to Internet.
If you plug your pc into the pre configured sky wireless adapter, it will connect to net via your wireless network
(Assuming you have one in place to connect to!)

Plugging your skybox into your pc will not connect your pc to the Internet.

AlanS181824

zinzan wrote: »

Not entirely sure what you are trying to do. So will go through possibilities.

If you plug your skybox into your broadband router via Ethernet cable it is connected to the net.
If you plug skybox into the sky wireless adapter it will be connected to net via wifi (assuming you have wifi in place to connect to!)
If you plug your pc via Ethernet cable into your broadband router, it has will connect to Internet.
If you plug your pc into the pre configured sky wireless adapter, it will connect to net via your wireless network
(Assuming you have one in place to connect to!)

Plugging your skybox into your pc will not connect your pc to the Internet.

AlanS181824 wrote: »

My sky box is already configured with my network so if i plug it into my computer it will give it WiFi and connect to my network?

Didn't see your last post there but I tried it anyway and;
It worked!
Strange though my speeds have always been around 6mb but now when I did a test it said 2..
But it works!
Edit: It was the adapter that limited the speed.
With adapter:

Without (Regular eThernet.)

Also, I wonder why it keeps picking Galway as the server...I live in Carlow :P

Allyall

Got this letter from them today. Am i right in the way i read this, thinking I have to cancel movies at the right time, or i face either paying for this month, or being stuck with it an extra month?
Still happy with my Connector. On demand.

Although, they gave me the newer Sky HD box free, (looks identical to the other one) I'm not yet used to the menu, not sure i like it..

Dear *******,
We're happy to confirm your Sky TV Account will be reinstated from 28/03/2013. We hope you'll enjoy all the new programmes coming your way in the coming months ahead.

Confirming your Sky Package

There's some important information you need to know before your Sky service start again.

Because you're reinstating your Sky TV, it means you will soon be able to watch Entertainment Extra with Movies for €63.00 per month (although these prices may vary depending on your subscription contract).

With your current special offer, your monthly charge will be €35.00 until your offer ends. It's a condition of this offer that you remain on your chosen Sky TV package for the full offer period. If you decide to change your package during this time you'll have to pay the full standard price for your package.

Your next payment

Your next payment will be for €35.01. This amount may look a bit odd if you're reinstating your Sky TV mid-month because it reflects the length of time between your reinstatement and the date payments for your subscription are due to be made.

As you are going to pay by Direct Debit/Credit Card your payment will be collected from your account on, or just after, 15/04/2013.

Confirming what you've ordered

We've set out what you've ordered below, so you can check and confirm for yourself it's what you want.


Details -- -- -- -- -- -- -- -- Price
===========================
Wireless Connector -- -- -- - Nil
Total Price: - -- -- -- -- -- - €0.00



If you want to enjoy the amazing picture quality of Sky's high definition service, Sky HD, then you'll also need to take the HD Pack and have a HD Ready TV.

AlanS181824

Allyall wrote: »

Got this letter from them today. Am i right in the way i read this, thinking I have to cancel movies at the right time, or i face either paying for this month, or being stuck with it an extra month?
Still happy with my Connector. On demand.

Although, they gave me the newer Sky HD box free, (looks identical to the other one) I'm not yet used to the menu, not sure i like it..

Yup, basically at the end of the first month you ring up to cancel and then you apparently get the cancellation month free too. Also, €35.01? Those evil feckers charging an extra cent :P

Allyall

AlanS181824 wrote: »

Yup, basically at the end of the first month you ring up to cancel and then you apparently get the cancellation month free too. Also, €35.01? Those evil feckers charging an extra cent :P

Yeah. Might get on to them about that tomorrow. :mad:













........:pac:

AlanS181824

Allyall wrote: »

Yeah. Might get on to them about that tomorrow. :mad:













........:pac:

Haha ye may do! Put them in their place; The greedy goolies! Every cent counts :rolleyes:

MoodeRator

Just to remind a good few in here that is cancellation time

Basq

MoodeRator wrote: »

Just to remind a good few in here that is cancellation time

Yep, I've a reminder in my phone for the next Monday (signed up on 22nd March).

Watched maybe 2 films on it... same movies over and over and over!

Only Sky Greats is worth a watch IMO..

MoodeRator

You have watched about 2 more than me. but I do like the wireless connector

Mountjoy Mugger

I haven't watched any yet. I have been availing of the Sky Rewards, however. A few colleagues have got to see Pierce Brosnan in his latest thriller rom-com.

Aimeee

Thanks for reminder. Was very happy to have sky movies over Easter hols with two kids, (sick for first half of them). Good few movies we had not seen. Am seriously thinking of holding onto it but the €63 pm is too much right now.

mcw92

Are Sky still doing the free month does anyone know, before i bother ringing them up and be on the phone for agesss.

Mountjoy Mugger

mcw92 wrote: »

Are Sky still doing the free month does anyone know, before i bother ringing them up and be on the phone for agesss.

Looking on the website, they seem to be.

http://www.sky.com/ireland/offers/sky-movies/

By the way just back from Olympus has fallen. Hard work

mcw92

Mountjoy Mugger wrote: »

Looking on the website, they seem to be.

http://www.sky.com/ireland/offers/sky-movies/

By the way just back from Olympus has fallen. Hard work

Oh so i can just sign up for the free month online? then cancel it before the month is out?

Button09

Thanks op for this

iggy82

Does anyone know if they are still offering the free wireless connector if you do the upgrade?

deadimmortal

iggy82 wrote: »

Does anyone know if they are still offering the free wireless connector if you do the upgrade?

Yeah but only up to tonight apparently.

CastorTroy

Anyone get billed for their movies? I upgraded on March 22nd and my latest bill said they were taking for the entertainment + movies from my account on Apr 17

CastorTroy

Sorted. Was because I was already on the half price offer and the system couldn't handle both. So if you're on the half price offer, you may want to check to make sure you weren't charged

GK1001

Serenity now...serenity now...

Just off the phone with sky there, everything going perfectly up until he told me that due to the downgrade on my account I would be taken off the price freeze offer and my monthly bill would be increasing by 2 euro.

I tend not to lose my sh1t in these situations so I was polite enough in inquiring how an offer of 2 months free movies could be considered an upgrade to my account and it's subsequent cancellation be deemed a downgrade, however he was unwaivering in his repetition of the fact that it is in the terms and conditions.

I expressed my disappointment and let him know that I believed this practice was highly disingenouous and asked to speak to a manager.

I was put on hold for a few minute, only for the man to come back and say his manager has agreed to waive the additional 2 euro, and to consider the goodwill Sky have shown me in this generous act.

I have a suspicion that the price freeze has not been re-installed on my account and that I will simply have a 2 euro discount on my bill, so any subsequent price increases will have an effect. We will see but at that stage my politeness was wearing dangerously thin and I ended the conversation. For another day perhaps.

Beware

positron

Just off (still on, but typing thinking ahead ) the phone from Sky - friendly and polite dublin call center guy tried his best to get me to keep or to sign up to some other movies package etc, but with a lot of polite to and fro he agreed to take the movies out, and then he mentioned the price freeze going away and how it would cost me 7 euros more every month. I was surprised (hadn't see the post above) and he was totally cool about it though and understood that I was not told about it when I signed up for this, went away for a moment, came back and said he would keep the price promise going forward too. Absolute gent.

I didn't think I would ever say this (being Indian myself), but dealing with local Dublin call center has been a real pleasure so far (sky broadband, this movies deal etc).

keredern

Anyone had any problems with their bill this month?

Mine came in at about €9 more than it should be.

One phone call later & it's because the 'price freeze' was removed off my account due to the free movies.

Had discussed this on the 22nd April when I phoned to cancel & was assured that it would be reinstated.

Sadly the agent today told me that there appears to be an IT issue with the reapplied price freeze & the techie guys will have to sort it.

I have to call them next week to check on progress!!! :eek:

Not a great service from Sky...why remove a price freeze just because a customer avails of a special offer??

It's just a tad sneaky!

It was only reapplied because when I called them I checked it with the agent as a result of the comments on this thread.

Sky knew they hadn't advised me that this would happen so the agent said he would put it back immediately.

The agents were all lovely & it was a pleasant experience but I really don't like Sky's tactics!

Basq

Thanks for the heads-up keredern.

Yeah, just noticed the same with mine.

Bill from 22nd March:



Bill from 22nd April:



Will pop them an e-mail now.

keredern

No worries Basq.

Here's mine;

March -
Previous bill:24 Mar 2013Amended bills:

• 20 Mar

Sky TV

Hide details

€28.99

You've upgraded from Entertainment Extra to Entertainment Extra with Movies on 23 Mar

You have two charges for Entertainment Extra with Movies: one for your first billing period from the date that you upgraded to Entertainment Extra with Movies, and one for your ongoing monthly charge billed one month in advance.

Billing PeriodChargesDiscounts

Entertainment Extra with Movies (New)03 Apr - 02 May€57.00

Viewing Subscription Discounted (New)03 Apr - 02 May
€28.00

CR

Entertainment Extra03 Apr - 02 May€29.00

Credit for Cancellation of Entertainment Extra(New)03 Apr - 02 May
€29.00

CR

Credit for Cancellation of Entertainment Extra(New)23 Mar - 02 Apr
€10.29

CR

Entertainment Extra with Movies (New)23 Mar - 02 Apr€20.22

Viewing Subscription Discounted (New)23 Mar - 02 Apr
€9.94

CR

Yours at no extra cost

Sky TV total:€28.99

April -

Current bill:22 Apr 2013Amended bills:

• 19 Apr

Understanding your bill

Hide details


Any changes you have made to your account will be reflected in this bill

€37.54 will be collected from your account on or around 03 May as changes were made to your account on 22 Apr.
Offer ending
23 Mar - 22 May: Your Viewing Subscription Discounted

Product change
23 May: downgraded Entertainment Extra with Movies to Entertainment Extra

We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled.

Sky TV

Hide details

€37.54

Billing PeriodChargesDiscounts

Entertainment Extra (New)23 May - 02 Jun€12.42

Entertainment Extra with Movies03 May - 02 Jun€57.00

Viewing Subscription Discounted03 May - 22 May
€18.06

CR

Credit for Cancellation of Entertainment Extra with Movies (New)23 May - 02 Jun
€13.82

CR

Yours at no extra cost

Sky TV total:€37.54

AlanS181824

Got a Sky bill today for a massive €123.62
So much for the €75 per month!
Will ring them tomorrow to see what's the issue.

Tazz T

Same thing happened to me with the price freeze. They told me this when I phoned to cancel the movies and I said that wasn't part of the deal and they said they'd reinstall the price freeze, but they haven't. Really dodgy underhanded stuff here.