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Delivery Charge after Purchase

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  • 25-03-2013 4:25pm
    #1
    harpsman
    Registered Users Posts: 1,619 ✭✭✭


    Hi all,

    I bought a sofa in Costplus and paid my deposit. When they sent out the receipt there was a hand written note on the bottom informing me of a €75 euro delivery charge.
    There was no mention of any delivery charge at the time of purchase dspite discussion of when it would be delivered. Am I right to feel slightly aggrieved about this-I would have thought that all charges should me mentioned before the purchase?


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    #2
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    3. Delivery
    3.1 A small charge of €75 is made for our delivery and installation services (Beds are delivered to room of use only and not installed. Tables are generally supplied for customer home assembly.) for deliveries made in Republic of Ireland, within a 60km radius of any Cost Plus Sofas Branch



    5. Prices
    All prices are shown in €s and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.


    http://www.costplussofas.ie/

    Did they mention free delivery at any stage ?


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    #3
    harpsman
    Registered Users Posts: 1,619 ✭✭✭harpsman


    Thanks for reply Jarren.
    They did not mention delivery charge at any stage.


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    #4
    Kenny Logins
    Registered Users Posts: 9,060 ✭✭✭Kenny Logins


    harpsman wrote: »
    Thanks for reply Jarren.
    They did not mention delivery charge at any stage.

    That wasn't the question...


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    #5
    harpsman
    Registered Users Posts: 1,619 ✭✭✭harpsman


    sorry-wasnt doin a politician on it;misread question.

    no,they did not mention free delivery.


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    #6
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    Did you not think to ask if delivery was free? It's not a DVD you're buying, it's a sofa, it kinda goes without saying that there's a delivery charge.


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    #7
    harpsman
    Registered Users Posts: 1,619 ✭✭✭harpsman


    No,forgot to ask.My slight gripe was that I figured its up to the vendor to inform of charges,even when they re normally added.


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    #8
    average_runner
    Registered Users Posts: 12,852 ✭✭✭✭average_runner


    Usually they mention it but these days they know you will haggle over it. Up to u to bring it up. U could still haggle and pull out of sale and lose deposit.


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    #9
    harpsman
    Registered Users Posts: 1,619 ✭✭✭harpsman


    i think the message im gettin is "get over it and pay the delivery".
    fair enough.might try to get em to knock few quid off del. charge anyway.


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    #10
    MOH
    Registered Users Posts: 6,465 ✭✭✭MOH


    Jarren wrote: »
    3. Delivery
    3.1 A small charge of €75 is made for our delivery and installation services (Beds are delivered to room of use only and not installed. Tables are generally supplied for customer home assembly.) for deliveries made in Republic of Ireland, within a 60km radius of any Cost Plus Sofas Branch



    5. Prices
    All prices are shown in €s and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.


    http://www.costplussofas.ie/

    Did they mention free delivery at any stage ?

    What's on the website isn't really relevant if the purchase was made in the store.

    Presumably when you paid the deposit you signed something. If that said there was a delivery charge, then fair enough.
    But it's up to them to clearly inform you of all charges up front, if they didn't, I'd be looking for free delivery my deposit back.


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