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Call details request

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  • 28-03-2013 3:57pm
    #1
    waterfordham
    Registered Users Posts: 98 ✭✭


    Anyone know if its possible for Eircom to tell me when a call was made? 
    My folks place was broken into last weekend and the perps may have made a phone call from the house phone.  Eircom have said to wait until the bill arrives and it will be on that. 

    A call to customer support ended when my da asked to be put onto someone more senior (which I assume was recorded for information and training purposes), at which point the Eircom agent thanked my da for the call and hung up.

    Thoughts anyone one?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    waterfordham wrote: »
    Anyone know if its possible for Eircom to tell me when a call was made? 
    My folks place was broken into last weekend and the perps may have made a phone call from the house phone.  Eircom have said to wait until the bill arrives and it will be on that. 

    A call to customer support ended when my da asked to be put onto someone more senior (which I assume was recorded for information and training purposes), at which point the Eircom agent thanked my da for the call and hung up.

    Thoughts anyone one?


    Hi Waterfordham

    I'm sorry to hear of this and I would also like to apologise for the negative experience your father had in contacting our customer services department.

    I can confirm that unfortunately we cannot access details/itemisation of calls made until the bill is formulated and ready, however I can look into when your bill will be ready and inform you of when it will be possible to discover this information if you would like to DM me your eircom account number?

    Kind regards

    Al


  • Options
    #3
    waterfordham
    Registered Users Posts: 98 ✭✭waterfordham


    eircom: Alan wrote: »
    Hi Waterfordham

    I'm sorry to hear of this and I would also like to apologise for the negative experience your father had in contacting our customer services department.

    I can confirm that unfortunately we cannot access details/itemisation of calls made until the bill is formulated and ready, however I can look into when your bill will be ready and inform you of when it will be possible to discover this information if you would like to DM me your eircom account number?

    Kind regards

    Al
    Thanks, PM Sent.


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