Eir Fibre Rollout Mapping

ansible

I'm in an existing house with FTTC from Eir. My contract is up and I see KN have pulled fibre in the meantime. Eir have confirmed that I can FTTH when I called to discuss new contract options. I decided to go with Vodafone due to much lower price and shorter contract (12 months instead of 24).

That's where the fun begins - I put my address into the vodafone website broadband checker and it confirms that I can get FTTH but the Eircode it lists for my house is incorrect (the Eircode is actually for an address in a different part of town). If I put in my existing phone number instead it confirms that I can get FTTH and let me submit the order. Fast forward to a visit from a KN engineer to discuss my options for running Fibre to the house - he confirmed there is fibre in the estate and a bunch of houses already connected. He also noted that my Eircode is wrong and "they" need to fix that. KN call to confirm the civil engineering and once I mentioned the incorrect Eircode they passed me back to Vodafone. After much back and forth, Vodafone tell me my address can't receive any broadband but offered me mobile broadband.

I guess my Eircode is incorrect in some database - at a guess the Openeir one rather than Vodafone's? Am I screwed here and stuck with FTTC (I know, it's not the worst outcome) or is there some way to get the Eircode corrected in the database? Advice welcome.

BArra

i suggest going with a more customer focused supplier like airwire or westnet who would roll up their sleeves to sort out the eircode issue rather than computer says no larger suppliers

ansible

https://www.boards.ie/discussion/comment/117736020#Comment_117736020

Yeah, it's a very fair comment. I guess I was wondering if anyone other than Eir/OpenEir can sort this out (I've no idea if this is a common occurrence or some edge case that will take years to sort out).

Daith

Hi,

When I checked my address on the Open Eir website, it said my area was included in the upgrade plans for fibre to the home. Is this a generic message that means it could years?

machiavellianme

https://www.boards.ie/discussion/comment/117753562#Comment_117753562

I've been seeing that message since the map first started in 2013. Still don't even have FTTC in 2021 and in a well established Dublin suburb.

NIMAN

I signed up to the Eircode tracker thingee recently, got email today to say that fibre broadband will be in my area between Jan 2025 - Dec 2026.

Hooray!

rounders

Anyone know of a dispute resolution process in place for dealing with OpenEir?

I've a DP box at the end of my driveway with only 4 out of the 12 slots in use. 8 are free! Every house around is already connected except me and I'm less than 500 metres from the DP box. KN Networks said they see no technical reason I can't be connected when they were connecting my next door neighbour.

I contacts Eir Sales who opened a ticket with OpenEir and they came back today saying no and that they might consider it if it's a new build but not a property already in place which doesn't make much sense to me.

It probably doesn't help, our house is marked to be covered by the NBI plan

vigos

https://www.boards.ie/discussion/comment/117930910#Comment_117930910

Where do you sign up to that, would you mind sharing that link? The checkers I've been trying just tell me what's available now, not whats coming in future

lukin

https://www.boards.ie/discussion/comment/117930910#Comment_117930910

I presume that "Hooray!" is meant in a sarcastic way.

listermint

Throws into the question EIR extending their reach at all .

https://www.irishtimes.com/business/technology/eir-planning-to-sell-almost-half-of-irish-fibre-network-1.4708296

The Ayatolla

Trying to remove my eir supplied modem and use my own.

Anyone know the PPPOE / Login credentials for eir FTTH?

On my new modem, I used eircom@eircom.net / broadband1 and VLAN tag set to 10 but no joy. Anyone had luck with it?

BArra

with eir i think no user or password, just vlan set to 10

The Ayatolla

Yeah i tried Dynamic IP, VLAN=10 and VLAN priority =1 but no joy.

Also tried PPPOE and left user/password blank; VLAN=10 and VLAN priority =1 but no joy there either.

Anyone had any luck with it?

Wizard!

So, about 3 months ago, I received a letter from OpenEir, saying that my house is connected to the FTTH network and I can apply for internet access through a provider.

I picked one, sent the application, few days later I received my modem and got an SMS for the technician appointment to place the required hardware into my house.

However, when he came, he told me that I am not connected to the box, there must be a mistake and they have to request from OpenEir to connect me before proceeding.

Forward two months, I received a message that was saying "Line is not constructed", therefore I have to return my modem, and no cookies for me...

This was very frustrating, as I received a letter that said I was connected, and that is why I applied on the first place. Secondly, when I did my application, websites used my Eircode to define if I was connected, and I was. So, what changed?

Last, but not least, I went to OpenEir website, opened the Availability Map and to my surprise, my house, among few others, is not connected (see attached picture, green is fiber). The funny thing is, that our estate (blue line) is about 2 years old, and the not connected houses (red line) are the oldest ones, while some that are connected, are not even finished yet!

I also tried to find what is the plan for my house/estate, but a page I had bookmarked is not available anymore.

So, is there anything I can do? Somehow to push things to connect me? The box is just 10m from my door.

fibre.png

The Cush

Which box is 10m from your house, cabinet or underground chamber?

The green cabinets are copper only, fibre is direct from the exchange and distributed via a dp located in an underground chamber.

Wizard!

https://www.boards.ie/discussion/comment/118336600#Comment_118336600

When the technician arrived, he was looking in a underground "box", the ones with that heavy metallic cover that are on the sidewalks. Next to it was another one, marked as "Virgin Media".

Wizard!

Ok, so I received a formal reply from NBI, where it says that if I have speed above 30Mbit, I cannot do anything.

No mention though, why all the other houses that have the same speeds as me are connected and not mine, nor any future date.

jos22

https://www.boards.ie/discussion/comment/117930910#Comment_117930910

2026 is the same est for me, annoying as the houses 5 min walk from my home have had fiber with past 2 years.

they are classified as being rural, while we classified as being part of the town, even tho until 2 years ago they were connected to the same cab that provides up 40mb connection to the home. entire region that classified as being outside the town had being upgrade to fiber.

I expected that in 2026 that will be updated to 2030

RoundCube

I'm living in a newbuilt house.

16 months ago I spoke with Eir and they told me to "forget about broadband for 2-3 years". Then I spoke with them again 14 months ago and they told me that my address is going to be connected "soon". Since that time I got SIRO and VM networks available. An Eir contractor appeared in our estate today, I spoke with him and he told me that no distribution points are planned for 6 houses in the center of 300-house estate and from his experience that means that these houses will never be connected.

The only question is why openeir decided to ignore these 6 damn houses. The fun fact is that these 6 houses are included into NBI plan (with "pending survey" status). We have SIRO and VM available and somehow got included into NBI but completely ignored by OpenEir.

brimur69

https://www.boards.ie/discussion/comment/118380089#Comment_118380089

For less than 200 quid you could setup a gigabit wireless link to your neighbours house with two if these and offer to pay for their broadband until you get your own.

SkySter

KN pulled fibre outside my house last week. How soon on average after that can I expect to be able to order a connection? Not sure on supplier yet.

William_Flynn

https://www.boards.ie/discussion/comment/118675274#Comment_118675274

How long you have to wait can vary widely, some people in my town got in about six months, however I've been waiting over two years. The difference seems to be anyone where a overhead wire was used for their phone could order a connection, however if supplied underground it is still not available.

SweetCaliber

My address is showing 1Gbps Fibre on the OpenEir map https://openeir.maps.arcgis.com/apps/instant/lookup/index.html?appid=a8fdd9780bd84f0799f99522c48f6e66

However when I try order through the Eir website, it only shows 50Mbps max?

KN were pulling fibre in the manholes on our street about 2 months ago, theres also an OpenEir van constantly at our nearest FTTC cabinet.

machiavellianme

https://www.boards.ie/discussion/comment/117930910#Comment_117930910

What Eircode tracker thing? Any link?

The Cush

https://www.boards.ie/discussion/comment/118873713#Comment_118873713

This I assume - https://nbi.ie/eoi/

machiavellianme

Cheers though my premises is not included for that link. I guess being in Dublin means it isn't relevant?

jaykay2

https://www.boards.ie/discussion/comment/118675274#Comment_118675274

KN were working outside my house in June 2021. Fibre was spliced and completed on the 24th and showed up as available on the OpenEir map, but was unavailable to order until this week... Finally received a text from Digiweb on Tuesday to say I could now place an order with them.

I wasn't sure if this was going to be available through Eir or SIRO because SIRO have been working in and around my estate the last few weeks. Digiweb confirmed it was Eir so I placed an order straight away with Eir and am set to have an install on the 10th June. That would be almost a year to the day since the engineer finished working on the fibre outside the house.

I think the only reason Eir actually let us order is because SIRO were about to launch and they wanted to get in first. As much as I would like to wait for SIRO because of all of Eir's messing, I just want it now so went with them. Been waiting long enough at this stage.

Tony H

Seems like openeir are running their own fibre in Cobh ALONGSIDE NBI’s fibre , the guys running said they would be finished in a month or so , funny NBI is almost going live and openeir have decided to run fibre now , 😆

jaykay2

https://www.boards.ie/discussion/comment/119293022#Comment_119293022

Yep. Not 2 weeks after I had Eir FTTH installed, flyer comes through door from SIRO saying they are available.

Eir had installed the fibre in the estate 12 months earlier but didn't make it available until SIRO were about to launch...

We have gone from no options, to all of them in the space of a few weeks.

adelcrowsmel

Does anyone know how long it was from Siro working in their area to being able to get connected. Siro currently have the paths dug up in my estate and I'm coming to the end of my broadband contract in a few weeks so would be good to know in advance.

Thanatus

Not 100% but might have been an openeir contractor (M & T Utilities) installing ducting from cabinet to poles along Whitehall Road West - Dublin, today. Can't say for sure and didn't get a chance to ask them.If it is OpenEir getting ready to install it's probably due to Siro planning to upgrade same area, so might be openeir rushing in to avoid loosing customers. Just thought I would share. If I am completely wrong with my guesswork please do correct me.

baluka79

Hi,

I got a contract with eir, they will install next week hopefuly, can I skip the eir fibre router I think its eir F3000-sagecom- box.

ONT box working like a modem?

thx

Sad Professor

The open eir map is alternating between telling me my Eircode has full 2gb fibre, no fibre whatsoever or just FTTC. The upgrade map is also alternating between my eircode being on the FTTH upgrade plan or no plans at all. It's a new build and previously the map was showing FTTC with plans for FTTH, though KN came out and said there was no infrastructure to do FTTC. Secto were out the front of the estate recently but not sure whether they did anything. Is this good or bad sign or the eir map just acting up?

martco

I'm in a pocket of a town in South county Dublin, I'm a home based worker now, lived here about 18 years now and over that time despite a million promises I've always been at the tail end of any broadband service offering compared to the rest of the country it seems as the technologies have moved along....been stuck on VDSL for about 10 years now no choice just Eir/Vodafone perf fluctuates I get 50 meg down at the top end some days but even at that can be a struggle running a work office and 3x teens on flix/playstation etc.

the openeir map shows I'm trapped in a pocket along with about another 250 houses on crapnet, killer is the estate to the back of me (row of houses 50M away) has full whack fibre. I can't really see what the actual physical problem is, I'd have thought someone would care about a pocket of houses that large but clearly not...I think we're literally just forgotten about. at one point I thought I had a way out via 5G but on testing the existing mast is just too far away to be useful :(

my workmates joke sometimes how despite them living in arse end of nowhere they have FTTH lol. isn't really funny anymore tho.

Is there any human being out there I can write or appeal to get my area noticed? or they just gonna claim because I get better than 10meg it's broadband shutup what are you complaining about kinda thing?

MentalMario

Riddle me this...

So, Fibre is currently being rolled out in our estate.

A couple of days back I'd an Eir employee call to the door and during the conversation he mentioned that for the next 12 months, Eir have exclusive use of the Fibre line.

That would mean, in his words, no offers on the likes of OneBigSwitch or Bonkers would be on the Fibre line including any Eir offers on those sites.

That also means that the likes of Sky and Vodafone wouldn't be allowed sell broadband on the line.

Is this true?

It feels like horseshit to me but asking here as you guys would know.

I'm trying to avoid joining Eir, at all costs, but would like Fibre.

oscarBravo

A couple of days back I'd an Eir employee call to the door and during the conversation he mentioned that for the next 12 months, Eir have exclusive use of the Fibre line.

Straight up, no question, bare-faced lie.

Whenever I hear about these outlandish claims from sales reps I always wish people would ask them to put the claims in writing.

MentalMario

https://www.boards.ie/discussion/comment/120833829#Comment_120833829

Thank you. I figured that alright.

Papav3r

Hi all,

We've recently moved into a new build. Open Eir is showing FTTC as being available.

I've called Eir asking about this and have been told that no new builds would have FTTC that it would all be FTTH. Would anyone know if this is the case?

We're surrounded by older houses and their Eircodes are all on Open Eir's Fibre to the Home upgrade programme. With ours being new, it's not showing up on the Fibre to the Home upgrade programme.

Thanks

Sad Professor

https://www.boards.ie/discussion/comment/120834291#Comment_120834291

I am in similar situation. As I understand it, yes new builds would be FTTH only despite the map saying FTTC is available. Check the broadband plan map to see if commercial operators (i.e. Eir) or the NBI plan to provide broadband in your location.

https://www.gov.ie/en/publication/5634d-national-broadband-plan-map/

My eircode is showing on Eir's upgrade map but it it took a while to appear. The developers wired the place but the network isn't fully built - no cables in manholes and possibly no ducts to the network. Eir told me 6-12 months and I have been advised a year is the norm with them for new builds. I have since been told mid September which would be approx 9 months since the estate was finished. I am not holding my breath but at least I know it's coming. If you are lucky the network is built and they are just waiting on the eircode to be updated on their database which can also take a while.

Papav3r

https://www.boards.ie/discussion/comment/120837031#Comment_120837031

Thanks for the reply.

It seems people in Eir tell you different things depending on who you get.

We have an engineer coming out on Monday to try and install something. Could be a good thing as it might help the process along if he finds nothing can be done on the day. I don't hold much hope but hopefully some clarity and then we can go down the mobile broadband route if needs be while we wait.

liongard822

We had Eir previously 2 years ago for broadband and things worked OK. Then we moved to Vodafone for a year. Again things were OK. But we then this year tried to move to Eir Fibre. KN came out and said there is a block in the ducting so it can't be installed without further investigation. We live on a main road.

What would be the options in this situation?

Papav3r

https://www.boards.ie/discussion/comment/120846170#Comment_120846170

So the technician came out today and told me that there was no copper wiring in the manhole and it would require a line request to bring copper wiring down.

He also pointed out that FTTH was on the pole opposite the house and active and he could pull that cabling over but the order from Eir didn't have FTTH on it.

I've said this to Eir and they've gone off to see if they can get their system updated.

brio09

EIR door to door sales person came to my house near dundrum today. He said FTTH is rolling out starting 8th august to my area. I tried virgin media 1gbps fiber and vodafone 100mbps DSL at my address.

Do you know how does EIR fiber differ from Virgin Media fiber? as per the salesperson, EIR is FTTH whereas VM had fiber to the cabinet, so it was shared with others. Is that correct? Should I expect much better speed with EIR?

Vodafone gives me 40mbps download and 12 mbps upload as per speed test.

virgin media gave me 40-80 mbps download and 40 Mbps upload as per speed test. better, but not 10x. but I saw a lot more ping drops.

So, I am scared of trying out EIR.

Gonzo

Eir's FTTH Network is really good, a completely different experience to their previous copper based network. It works full speed all the time and has the lowest latency of any network, generally 2ms to Irish servers and 12 to 20ms to UK servers.

The only time it would be slower than usual is if all your neighbours were on the network at the same time downloading large files at the same time which is very unlikely. Most people who complain that the speeds aren't full are either using wifi or their network card is really old and not capable of the full speeds.

Mimikyu

Currently in the process of moving into a new build. I was checking if broadband was available yet as there's two of us WFH so broadband is a priority.

An Eircode is already available but it's only showing up as available with some providers. (Sky, Bonkers, Digiweb show FTTH available, OpenEir, Eir, Vodafone don't even recognise the Eircode.)

If it's available on some providers does this mean there's a good chance we'll be able to order broadband? Out of curiosity why is it only showing on some? I thought the ISPs got the info from OpenEir, where it's not recognising the Eircode and if you zoom in on their map it's not available.

rounders

https://www.boards.ie/discussion/comment/121012464#Comment_121012464

Where did you check the availability? There is a number infrastructure providers. Open Eir, Siro, Virgin Media and NBI.

Could be that one of the others are providing the service to the area and not everyone is utilizing that providers infrastructure

pg17

For recent FTTH installations which router did Digiweb supply ?

Mimikyu

https://www.boards.ie/discussion/comment/121013489#Comment_121013489

Checked availability originally on Bonkers. Showed I could get up to 1gbps service and showed Eir, Vodafone, Sky, etc as the options.

Sky and Digiweb show as available when checking on their sites. Vodafone, Eir and OpenEir don’t even recognise the Eircode.

The rest of the estate is Eir, no Siro or Virgin.

Raoul Duke III

Sorry for the stooopid question, but what is the most reliable site to check fibre availability and rollout details?

I looked at the Eir map and we seem to live in a pocket of blue (low speeds) surrounded by green (high fibre speeds) - but I can't get any useful info as to when we might be upgraded. We're in Clontarf, Dublin 3.

nursewally

I usually use the NBI's 'Where are we working' page.

https://nbi.ie/where-are-we-working/

Although I was asking the same question recently.