Lidl & Aldi No Baskets - Pure Ignorance or Bad Customer Service>?

Sounds

When you go shopping, you don't always need a lot of groceries
Sometimes you might just want a few small things for your fridge.

How come all my life, when i walk into a supermarket there is always
a shopping basket, yet when i walk into any of those supermarkets
like lidl or aldi, unless you have a box or a bag with you then you have
no choice but to pay for a trolley
As far as i'm concerned that's just pure ignorance to their customers needs.
So lets assume they considered te above and a customer doesn't require
a full trolley of groceries, basically they have decided your needs are not important enough to give you a basket.

They should be closed until they re consider customer needs and take a course in customer service.

Witcher

Sounds wrote: »

They should be closed until they re consider customer needs and take a course in customer service.

Don't like it? Don't shop there.

Sulla Felix

Vote with your feet and shop somewhere else? No one is forcing you to shop with them.

Phoebas

Sounds wrote: »

They should be closed until they re consider customer needs and take a course in customer service.

Overreact much?

michael999999

Bring a bag.

Next problem please.

ted1

That's some rant.

I prefer to pay less for my groceries, I also find it great that the people who I buy them from are renowned for the amount of Irish produced product they stock.

I shop in Lidl and Aldi. If I have too buy a few things I take out my key ring, insert the trolley token on it, put the goods on the basket and go to check out, much the same as when I get a full load.

the_syco

Sounds wrote: »

They should be closed until they re consider customer needs and take a course in customer service.

Then goto one of the more expensive shops that have lots of baskets. These things cost money, and as Lidl/Aldi try to sell stuff cheaper, some things are cut out.

danjo-xx

Just go to Aldi in the glen, they have baskets now ~ sorted:)

Daffodil.d

That's deliberate. It's to make you buy more. If you have a trolley you're more likely to put more in it.And lets face it we've all stood by the drill bits/garden shovels/bathroom scales/tracksuit tops and many more random items that we dont need and convinced ourselves we need the because they're good value. Lol

Lingua Franca

Both shops loudly and proudly announce that they are no-frills to pass the savings on to the customer. Go to a place with frills if that's what you want.

decies

Which is better folks aldi or lidl with or without baskets ?

rainbowtrout

Sounds wrote: »

When you go shopping, you don't always need a lot of groceries
Sometimes you might just want a few small things for your fridge.

How come all my life, when i walk into a supermarket there is always
a shopping basket, yet when i walk into any of those supermarkets
like lidl or aldi, unless you have a box or a bag with you then you have
no choice but to pay for a trolley
As far as i'm concerned that's just pure ignorance to their customers needs.
So lets assume they considered te above and a customer doesn't require
a full trolley of groceries, basically they have decided your needs are not important enough to give you a basket.

They should be closed until they re consider customer needs and take a course in customer service.

Lidl and Aldi have always operated like this if you don't like it you can go elsewhere. Or you can bring a bag, or you can take one of the many cardboard boxes that are around the shop and use that. I've done it many times.

And you don't have to pay for a trolley. You get your money back when you return it.

danjo-xx

decies wrote: »

Which is better folks aldi or lidl with or without baskets ?

its 50/50 some stuff you can get in one but not in the other, best do both.

Skill Magill

Fully agree op and there's no such thing as just going in for a look around you are forced to leave via the checkout. And as the checkouts are full of trollies you have to squeeze past them to exit. Also if you go back out the entrance an alarm goes off !!!
Here! everybody look at that fella who bought nothing and is trying to leave! Get him, sound the alarms!!!

Sully

You don't pay for a trolley as such seeing as you get a refund when you bring the trolley back. No big deal anyway, just their way of doing things.

Speak Now

Im almost sure I recall seeing baskets in Lidl in Carrick on Suir

danjo-xx

thank jaysus their here, imagine if we only had the big 4:eek: what would we be paying and there would be no fruit and veg sale every fortnight either.

iPearly

Bring a bag like lots of us do. I'd rather have them without the baskets than shop in any of the other alternatives. They're not only good value for money but their produce- fruit and vegetables are always fresh unlike the in other shops.

wmpdd3

There are baskets in New Ross, Carrick on Suir and the stores in Cork I went to, no idea why baskets haven't arrived here yet.

What drives me mad, is people shopping into bags in stores that do have plenty baskets.

kryogen

They have baskets in the ones in Spain.......just sayin

dx22

Its done on purpose so you get a trolley and buy more

You may also notice very tiny bagging areas also
This is to make you hurry up and bag your shopping quickly to keep the queue moving!

Everything is very deliberate in supermarkets nowadays, consumer behaviour is almost a science!

ziedth

dx22 wrote: »

Everything is very deliberate in supermarkets nowadays, consumer behaviour is almost a science!

trying to max sales by understanding customer behavior is pretty much my entire job. You would not believe the amount of thought that goes into little things like this, Some of it is silly but allot of it makes a huge difference.

Anyway, it's hard to argue with the rest. If you don't like the shop go elsewhere. Much like I refuse to fly with Ryanair unless I absolutely have too some people at the same time want the cheap flights and care little about anything else.

deisemum

I find the trolleys are quite deep and I usually struggle to reach the smaller items at the bottom of the trolley so I tend to go to Aldi on the Cork Road now as they've got the smaller trolleys.

iCosmopolis

I believe some of them are not allowing you to use bags now though (I just grab a box for small bits). Our local lidl has bought in the small trollies recently I've noticed, grand for smaller shops but equally useless with a stroller

zom

dx22 wrote: »

This is to make you hurry up and bag your shopping quickly to keep the queue moving!

It's actually not that bad if you stay in that queue .
I appreciate both of them for having bagging counters. But what annoys me most are this managers shouting "This till will be open now" and pushing people to leave their queues and stay at empty checkout waiting 1-2 minutes for someone to serve them.

theteal

Sounds wrote: »

They should be closed until they re consider customer needs and take a course in customer service.

ha ha, you'd swear it was a tax payer funded service :pac:

Sorry OP, you're on your own. My local aldi over here actually has baskets but I actually prefer to take a box from one of the stashes that they have conveniently located around the shop

mike65

I use a bag, funny how that works just fine.

Daffodil.d

deisemum wrote: »

I find the trolleys are quite deep and I usually struggle to reach the smaller items at the bottom of the trolley so I tend to go to Aldi on the Cork Road now as they've got the smaller trolleys.

This is an issue that I have. I have a back problem that I manage most of the time. I use the trolleys in all the supermarkets. The shallower trolleys suit me better and I get on with it but the older generation have more aches and pains than I do so I think they'd benefit more if they at least had the shallow trolley option. It annoys me that its a 2 euro coin you need to have handy in aldi and not your standard key fob or 1 euro.

Sounds

That's why I don't shop there, but i have and they do have some cool stuff, other than food.
It's just inconsiderate of any management to ignore such a simple customer service
That is exactly the attitude they have "bring a bag" "shop elsewhere" "like it or lump it"

donegal_man

Daffodil.d wrote: »

.............. It annoys me that its a 2 euro coin you need to have handy in aldi and not your standard key fob or 1 euro.

A UK or pre-Euro Irish two pence coin works as well

Sounds

You're right, i just needed to get that off my chest, i'll keep an eye open for empty boxes if i'm there again.