Lidl & Aldi No Baskets - Pure Ignorance or Bad Customer Service>?

Speak Now

andersat2 wrote: »

no baskets in LIDL???? which LIDL you're talking about??
Here in Dublin Glasnevin - there are plenty of them.

Waterford City forum...Have a guess!

andersat2

aaaa, alrgiht )))

Fighting Irish

wmpdd3 wrote: »

There are baskets in New Ross, Carrick on Suir and the stores in Cork I went to, no idea why baskets haven't arrived here yet.

What drives me mad, is people shopping into bags in stores that do have plenty baskets.

Why would that drive you mad?

Sounds

Do you have it in for Waterford for some strange reason? did i mention Waterford in my topic? NOPE!
This forum may be a maintained by waterford developers, it's probably the most used forum in the country.
Great for getting the word out! and there's lots more, seems to work better than standing in the cold all day.
Plenty of lidl's and aldis across the country neglected this basic customer service, point proven, case closed.

iseegirls

Sounds wrote: »

Do you have it in for Waterford for some strange reason? did i mention Waterford in my topic? NOPE!
This forum may be a maintained by waterford developers, it's probably the most used forum in the country.
Great for getting the word out! and there's lots more, seems to work better than standing in the cold all day.
Plenty of lidl's and aldis across the country neglected this basic customer service, point proven, case closed.

The Waterford City Forum is better than standing in the cold all day?

donegal_man

Dicky Pride wrote: »

What a wonderful contribution to the thread, 4 pages in.

I guess you must have missed my even better one earlier

south

draiochtanois wrote: »

This post has been deleted.

wmpdd3 wrote: »

I think the white elephant in the room is the amount of baskets that go 'missing in Ireland.

The bloody things have to be security tagged!

In Holland the discounters have the little wheeled baskets that they have in Dealz. This idea was toyed with but it was decided they would just be robbed too.

Even the child trolleys for charity got robbed.

https://www.addgards.com/pages.php?cID=1&pID=3

Its not the cost of supplying the baskets, but the annual job of replacing the robbed ones.

Just take one from tesco sure they've loads

wmpdd3

Fighting Irish wrote: »

Why would that drive you mad?

I used to have to keep them in sight until they paid.

HeidiHeidi

Sounds wrote: »

That's a good point sort of, but as someone else already said,
Those stores are designed so you go in, get your stuff and only one way out.
If you have to go in one door, where there are cameras, then go to checkout,
You will be exchange your basket for a shopping bag to fill with your groceries.
No reason for customers to take the basket with them past the checkout.
Doesn't cost anything for the staff to hand you a bag as they often do,
and let you know you can't take the basket with you, if someone tries.

Ah, but this is where your argument runs into the sand. Lidl and Aldi specifically require you to take your basket/trolley to the shelf at the window to pack your stuff into bags, to save time at the checkouts. It's da system, dontchaknow. So unless they're then going to employ someone to keep an eye on bag packers who might be inclined to liberate a basket or two, then it makes sense that they only have trolleys available with a refundable deposit.

(Can't believe I got sucked into this thread :eek:)

Cabaal

HeidiHeidi wrote: »

Ah, but this is where your argument runs into the sand. Lidl and Aldi specifically require you to take your basket/trolley to the shelf at the window to pack your stuff into bags, to save time at the checkouts. It's da system, dontchaknow.

Actually, this system only apply's to Aldi stores who have signs up explaining that this is the system.

I've never seen such signs in Lidl and I've never ever been asked to do it.

Fighting Irish

wmpdd3 wrote: »

I used to have to keep them in sight until they paid.

oh right, i thought you were just an ordinary customer :P

Sounds

Guess who has baskets in all their stores.

Case dismissed!

spankmemunkey

Yup lidl have baskets.

MRnotlob606

**** it

MRnotlob606

Also its some job getting out of there when your going in for a look around.but then again the owners are german so there all too used to enclosing people in confined spaces,

Dempsey

Sounds wrote: »

When you go shopping, you don't always need a lot of groceries
Sometimes you might just want a few small things for your fridge.

How come all my life, when i walk into a supermarket there is always
a shopping basket, yet when i walk into any of those supermarkets
like lidl or aldi, unless you have a box or a bag with you then you have
no choice but to pay for a trolley
As far as i'm concerned that's just pure ignorance to their customers needs.
So lets assume they considered te above and a customer doesn't require
a full trolley of groceries, basically they have decided your needs are not important enough to give you a basket.

They should be closed until they re consider customer needs and take a course in customer service.

Bring a bag or 2 euro for a small trolley.

Aldi's priority for their customers is the price point. There is a reason why there is only one trolly bay and no baskets and its about reducing overheads. If you want customer service, go to Tesco or Superquinn, you'll pay for the privilege whether you realise it or not.

gowley

Dempsey wrote: »

Bring a bag or 2 euro for a small trolley.

Aldi's priority for their customers is the price point. There is a reason why there is only one trolly bay and no baskets and its about reducing overheads. If you want customer service, go to Tesco or Superquinn, you'll pay for the privilege whether you realise it or not.

this is spot on and why they are the fastest growing supermarket here. between aldi and lidl they will have a 15% market share in a couple of months.

for other posters lidl do have baskets. you will find them inside the door and they are blue. for aldi customers who cant find a basket and dont want a trolley why not just use a box and enjoy the low prices. some people are never happy

spankmemunkey

gowley wrote: »

this is spot on and why they are the fastest growing supermarket here. between aldi and lidl they will have a 15% market share in a couple of months.

for other posters lidl do have baskets. you will find them inside the door and they are blue. for aldi customers who cant find a basket and dont want a trolley why not just use a box and enjoy the low prices. some people are never happy

U must work for one of them!

iseegirls

gowley wrote: »

for aldi customers who cant find a basket and dont want a trolley why not just use a box and enjoy the low prices. some people are never happy

I don't know about you, but carrying a box around with multiple groceries inside just sounds like a huge pain and very awkward.

untouchable

there are baskets in alot of aldi/lidl's

the one near the forum has them for example

fiesty lady

Just bring your own shopping bag put your purchases into it, unload it at checkout, pay for items, pack again, problem solved.:)

gowley

iseegirls wrote: »

I don't know about you, but carrying a box around with multiple groceries inside just sounds like a huge pain and very awkward.

if you have multiple groceries get a trolley. if not use a box

gowley

spankmemunkey wrote: »

U must work for one of them!

no. just cant see why people are complaining. these two stores are flying so the vast majority of shoppers are happy with this store model. if they want all the bells and whistles send them to m and s or superquinn.

MOC88

ziedth wrote: »

trying to max sales by understanding customer behavior is pretty much my entire job. You would not believe the amount of thought that goes into little things like this, Some of it is silly but allot of it makes a huge difference.

Anyway, it's hard to argue with the rest. If you don't like the shop go elsewhere. Much like I refuse to fly with Ryanair unless I absolutely have too some people at the same time want the cheap flights and care little about anything else.

I always think of the kimberly biscuits example when I think of buying behaviour. Want a biscuit? have two... run out twice as quick. Its genius packaging

MOC88

iseegirls wrote: »

I don't know about you, but carrying a box around with multiple groceries inside just sounds like a huge pain and very awkward.

carry them in your hands

kaef

Fake. There are baskets in Lidl.

mike65

Why is this conversation happening, they have nice green baskets in lidl now, whagt they don't have yet is people using them - they are tucked inside to your right so you tend to walk straight past them as you go in.

If you are reading this chaps, put them left/front where they are immediately visible.

gowley

mike65 wrote: »

Why is this conversation happening, they have nice green baskets in lidl now, whagt they don't have yet is people using them - they are tucked inside to your right so you tend to walk straight past them as you go in.

If you are reading this chaps, put them left/front where they are immediately visible.

they are actually blue mayb it was a green box u picked up

Cabaal

In all honesty this has little or no relevance to Waterford, if people want to complain about customer service from supermarkets then post in consumer issues.