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Reporting shops online help

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  • 14-04-2013 11:49am
    #1
    lifeandtimes
    Closed Accounts Posts: 2,021 ✭✭✭


    Hi,

    I need help in rasing an issue further,i reported a complaint i had about a a local shop but part of a larger chain(one you see on nearly every street) to their websites online contact us forum...a week later i had no reply so i sent a follow up email and still a week later i have heard nothing.

    Iv worked in customer care and complaints departments and know that complaints can take up to 10 working days however even a standard reply mail to say it is being looked into should be sent and would have done me.

    Now i would like to report this higher but im not sure where to go or who the regulater of such a shop would be.

    Can any advise?


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    #2
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    How about a registered letter to the Irish HQ, as well as the Managing Director? emails are all too easy to ignore or leave at the bottom of the pile.


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    #3
    P. Breathnach
    Registered Users Posts: 12,089 ✭✭✭✭P. Breathnach


    There appears to be a perception that there is somebody to make a report to concerning any type of problem. That's not so. We have regulators only in some areas of business.

    Most retail in Ireland is unregulated, although you can report traders in relation to some things - for example, food safety.

    If you believe that you have been wronged by a trader, you could look into using the court system for a remedy.


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