EA Downsizing at Galway CS Center

Overheal

http://consumerist.com/2013/04/16/report-ea-quietly-making-staff-cuts-at-customer-service-center-in-ireland/

It was nary a few months ago when Michael Lawder, the head of customer service at Electronic Arts, was touting the company’s new call centers in Texas and Ireland as part of its effort to improve the customer experience. What does it say about the Worst Company In America 2013‘s dedication to that plan when it’s reportedly started laying off staff at the Galway customer service center?
The Journal in Ireland is rumbling about EA’s decision to cut a bunch of positions at the Galway center, a scant seven months after the company announced 300 new jobs there. There were already 200 staff members employed there last September when EA announced the expansion.
According to the paper, staff at the quality department were told that the axe would be falling soon. A spokesperson told The Journal that EA is “sharpening its focus to provide games for new platforms and mobile.” Which, apparently means cutting staff, as it did in Montreal recently as well.
Dedication to customer service is a lot harder to carry out when there aren’t actual people dealing with those upset, frustrated and otherwise ticked off customers.
Games manufacturer EA cuts jobs in Galway [The Journal]

Good to see them taking steps in the right direction... Nah, we don't need better customer service, just throw more games at people.

aperture_nuig

EA have not been good to Ireland

Gaw_

Well, it definitely reinforces their place as the Worst Company in America 2 years standing. It's a shame about the jobs though, hopefully they'll be able to find work elsewhere.

Stev_o

There are far far far worse companies in America then EA....

However the act of announcing the 300 jobs and us making such a big deal of it only for them to announce cuts not even a year later is just..tragic.

gizmo

Did the Galway center provide support for their Facebook titles by any chance?

It also appears to be less than 20 jobs going which isn't too bad if they're still going ahead with expansion in what I assume are other areas in the same location.

Zombrex

Great sympathies with anyone who lost their job, but in this climate no one would really think a call center job is secure by any means, particularly for a struggling company like EA.

hooradiation

Gaw_ wrote: »

Well, it definitely reinforces their place as the Worst Company in America 2 years standing.

Anyone who honestly believes that ought to try reading a fucking newspaper from time to time.
Or ever.

Still, it's only twenty people though, out of how many? five hundred?
It's not the end of the world now is it.

Gunmonkey

gizmo wrote: »

Did the Galway center provide support for their Facebook titles by any chance?

It also appears to be less than 20 jobs going which isn't too bad if they're still going ahead with expansion in what I assume are other areas in the same location.

Think it was focused on European support for The Old Republic originally, which has dwindled a bit over the past year of release and now F2P. But with the extra jobs announced they might have moved more support facilities for other titles there, so not impossible to imagine the now dropped Facebook games had a spot there.