Apple support question

jarvis

Hi just looking for opinions. My iPhone 4 is approaching 2 years old and is nearly out of its 2 year contract (june28th). It's 309 days past apple warranty. The screen is acting really weird on the left side. Nearly impossible to hit 'w' 'a' and 's' in the keyboard. Nearly impossible to open the left side apps on the screen. I've updated from iOS 6.1 to 6.1.3 and restored as a new phone but the issue remains. One been on the phone to apple and they pulled a diagnostic report from the phone and said its a hardware issue and would cost €161 to repair or replace. I'm off the phone now and in wondering should I call them back as it has never fallen or received any mistreatment from water damage etc and surely if its a hardware failure in under two years the it wasn't fit for purpose in the first place? Surely I can expect to get longer than 2 years from such an expensive piece of technology?

What do you think? Any advice?

mathepac

Refer them to the Sale of Goods and Supply of Services Act 1980 and read it yourself.

More information here :- http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html

If Apple or any other vendor offers you a warranty, limited or unlimited, this is in addition to your rights in law as a consumer; it does not replace them.

If you did not buy directly from Apple, you need to contact the shop or phone supplier that sold you the phone as your contract is with them.