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iPhone Unlock

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  • 02-05-2013 1:36pm
    #1
    frankymail
    Registered Users Posts: 122 ✭✭


    Hi,

    I am moving to America for three months this summer and I need to get my iPhone unlocked while I am away. I've been told this simply cannot be done as I am still in contract but I am baffled by this. 

    Is there anyone here that can do anything for me. I find it strange that even though I will be expected to pay my bill in full during the months I will be away still nothing will be done for me. This leaves me with an expensive piece of metal and plastic just sitting idle for three months.

    I realise that certain measures are put in place to deter abuse of the service but I have full intentions of returning back to Ireland and continuing my contract with eMobile? If needed I can forward on evidence of this. 

    I don't want to have to unlock my phone through a 3rd party. It is extremely frustrating being responded to with a simple 'no can do' attitude. 

    If there are any other customers who have found a resolution to a similar issue it would be great to hear from you too. 

    Thanks
    Jonathan


Comments

  • Options
    #2
    frankymail
    Registered Users Posts: 122 ✭✭frankymail


    Just bumping this up for a response from one of the eircom team?

    Jonathan


  • Options
    #3
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    frankymail wrote: »
    Hi,

    I am moving to America for three months this summer and I need to get my iPhone unlocked while I am away. I've been told this simply cannot be done as I am still in contract but I am baffled by this. 

    Is there anyone here that can do anything for me. I find it strange that even though I will be expected to pay my bill in full during the months I will be away still nothing will be done for me. This leaves me with an expensive piece of metal and plastic just sitting idle for three months.

    I realise that certain measures are put in place to deter abuse of the service but I have full intentions of returning back to Ireland and continuing my contract with eMobile? If needed I can forward on evidence of this. 

    I don't want to have to unlock my phone through a 3rd party. It is extremely frustrating being responded to with a simple 'no can do' attitude. 

    If there are any other customers who have found a resolution to a similar issue it would be great to hear from you too. 

    Thanks
    Jonathan
    [font=Arial","sans-serif]Hi Jonathan,[/font] 



    [font=Arial","sans-serif]We do not supply unlocking codes for  customers under contract as unlocking a phone is abreach of the contract and terms of service that was agreed to when the phone was purchased (at the reduced contract rate) and a free minutes & data package was selected.[/font]
     
    [font=Arial","sans-serif]I understand that you fully intendto sign up with eMobile on your return. However the terms and conditions have to be applicable for all customers. I understand circumstances change. However if an acceptation is made in your case. Then eMobile could be liable to Unlock phones for other customers under the same circumstances.[/font]

    Grainne


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