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Sleep/Wake Button not working iPhone 5

  • 06-05-2013 1:31am
    #1
    Red Crow
    Closed Accounts Posts: 5,139 ✭✭✭


    So the sleep/wake button isn't working correctly on my iPhone 5. I've never dropped the phone nor have I ever damaged it in any way. Since I bought the phone from Meteor in November is it an issue they'll have to fix or is it Apple's problem?


Comments

  • #2
    mad muffin
    Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭mad muffin


    Contact Apple directly. They'll sort you out.


  • #3
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Both of them will accept it for repair but i would prefer to send it to apple. Just make sure you go into meteor when you get the replacement and get them to update the imei on your account


  • #4
    Duff
    Registered Users, Registered Users 2 Posts: 5,561 ✭✭✭Duff


    I have this problem too, just happened out of the blue. I got onto Apple yesterday and they're sending out a replacement iPhone for €30.


  • #5
    dazedandlost
    Registered Users, Registered Users 2 Posts: 217 ✭✭dazedandlost


    Happend to my iPhone 5 also, contacted Apple last Wednesday evening, received replacment iPhone on Friday morning, under the advance repair option (€29) !

    :):D


  • #6
    ComeraghBlue
    Registered Users, Registered Users 2 Posts: 954 ✭✭✭ComeraghBlue


    i have this issue as well now. im not paying 30e though. they'll do it for free or go to Belfast and get a swap there and then


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  • #7
    Red Crow
    Closed Accounts Posts: 5,139 ✭✭✭Red Crow


    Just an update. I rang Apple and they suggested the advanced repair for 30 euro. I understand that it's a handy option for some people but I'm not giving them more money for an iPhone 5. So I went online and requested a service. The iPhone was sent out through UPS and they are now sending me out a new phone free of charge.

    Although I've been since told that none of the phones/iPads etc that Apple send out through advanced repair or through the online repair function are actually new; they are refurbs.


  • #8
    mad muffin
    Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭mad muffin


    Eli Manning wrote: »
    Just an update. I rang Apple and they suggested the advanced repair for 30 euro. I understand that it's a handy option for some people but I'm not giving them more money for an iPhone 5. So I went online and requested a service. The iPhone was sent out through UPS and they are now sending me out a new phone free of charge.

    Although I've been since told that none of the phones/iPads etc that Apple send out through advanced repair or through the online repair function are actually new; they are refurbs.

    They aren't referbs. They are remanufactured. New body, screen, battery and anything else that needs replacing v


  • #9
    CurlyEng
    Registered Users Posts: 103 ✭✭CurlyEng


    Anyone with this button problem - there is now a recall programme so if you paid anything apple may refund


  • #10
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    This is apparently a known issue with a particular batch of iPhones. You can check if yours is one of them here:

    https://ssl.apple.com/support/iphone5-sleepwakebutton/


  • #11
    hsan
    Registered Users Posts: 166 ✭✭hsan


    Graham wrote: »
    This is apparently a known issue with a particular batch of iPhones. You can check if yours is one of them here:

    https://ssl.apple.com/support/iphone5-sleepwakebutton/

    I just put in my model number and it says I am eligible for the repair. What is my next step to do? Will it take them long to fix it?


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  • #12
    bittihuduga
    Registered Users, Registered Users 2 Posts: 1,911 ✭✭✭bittihuduga


    hsan wrote: »
    I just put in my model number and it says I am eligible for the repair. What is my next step to do? Will it take them long to fix it?

    Apple will fix your handset only if the button is broken.
    If your serial number is eligible for repair but the button is still working, then they wont replace it.
    I am in the same situation as you and the customer care told me this.


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