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hkc securewatch alarm problem

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  • 16-05-2013 3:08pm
    #1
    theliarreilly
    Registered Users Posts: 8 ✭


    My HKC SecureWatch alarm has started to trigger although it is unset.
    Any suggestions ???


Comments

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    #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Its probably a tamper problem. What displays on the screen when you disarm it after an activation?


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    #3
    theliarreilly
    Registered Users Posts: 8 ✭theliarreilly


    Display says ready to arm and the date and time
    thanks for the help


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    #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    But when you disarm it after it activates it will display why it activated.


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    #5
    theliarreilly
    Registered Users Posts: 8 ✭theliarreilly


    Sorry Koolkid
    It activated at 5 am so all i wanted to do was stop it as quickly as possible so i did not look at the display at that time.
    i suppose if i wait and note it the next time
    thanks


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    #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Do you have access to the log?
    What happens if you enter the code?


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    #7
    theliarreilly
    Registered Users Posts: 8 ✭theliarreilly


    the only code i have is the one to disarm.i have no idea how to access the log.


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    #8
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Enter the code when the system is disarmed and tell me what happens.


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    #9
    theliarreilly
    Registered Users Posts: 8 ✭theliarreilly


    when i enter the disarm code it arms the system


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    #10
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    There are no access permissions assigned to your code.
    It baffles me why some installers refuse to set up users with this basic level of access.


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    #11
    theliarreilly
    Registered Users Posts: 8 ✭theliarreilly


    mea culpa KoolKid i checked at the back of the and the code to give view user log is there.unfortunately it appears to only give the last action taken on the current date.this of course was arm cancel based on the previous attempt.


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    #12
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    You will have to keep an eye on it next time it activates.
    Is there any company name on the system? If so PM it to me.


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    #13
    theliarreilly
    Registered Users Posts: 8 ✭theliarreilly


    no company name
    thanks for your help


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    #14
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    No bother. When you see what's showing up post back and we'll see can we get you sorted.


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