UPC modem/router Technicolor TC7200

white_westie

wiz569 wrote: »

So any ideas on bridge mode now you figured out the static ip problem lol

We are on firmware version STD6.01.08, which we believe does not support Bridge Mode. In The Netherlands they are on 6.01.12(up from .10 in recent months) and both seem to support a Bridge Mode option!

genek

I've been told to contact premium support to get the bridge mode enabled, 2 days trying to call no luck...
Nobody pick the blo.. phone.

wiz569

white_westie wrote: »

We are on firmware version STD6.01.08, which we believe does not support Bridge Mode. In The Netherlands they are on 6.01.12(up from .10 in recent months) and both seem to support a Bridge Mode option!

I understand that m8, I was trying to be sarcastic at upc's expense lol

As an aside if you stick your own router in the technicolour dmz, would that work or would you need to do anything else, apart from turn off dhcp, wireless and firewall on the technicolour?

white_westie

wiz569 wrote: »

As an aside if you stick your own router in the technicolour dmz, would that work or would you need to do anything else, apart from turn off dhcp, wireless and firewall on the technicolour?

Have been running my own Asus router in 7200 dmz for last number of weeks with no problems reported. wifi and firewall off, dhcp still on.

wiz569

white_westie wrote: »

Have been running my own Asus router in 7200 dmz for last number of weeks with no problems reported. wifi and firewall off, dhcp still on.

Should your Asus not be using dhcp only? Would there not be a conflict with both routers using it?

Also what subnet are you using on your Asus i.e. on my old netgear it was 192.168.1.x but obviously on the technicolour its 192.168.0.x

wiz569

wiz569 wrote: »

Should your Asus not be using dhcp only? Would there not be a conflict with both routers using it?

Also what subnet are you using on your Asus i.e. on my old netgear it was 192.168.1.x but obviously on the technicolour its 192.168.0.x

It shouldn't make a difference because as far as the Asus is concerned, the Technicolor is on the WAN side, so DHCP requests don't get passed through the Asus.

wiz569

Karsini wrote: »

It shouldn't make a difference because as far as the Asus is concerned, the Technicolor is on the WAN side, so DHCP requests don't get passed through the Asus.

Yeah i kind of thought of that after i posted tbh,

so just to get this straight in my head, any incoming internet activity will be routed straight to the dmz, which is now my own router, and my own router will then direct the traffic to any specified ports as required?

And if the above is true then why the need for bridge mode, apart from it being the correct way to achieve the above?

Cheers for the insight guys

wiz569

wiz569 wrote: »

Yeah i kind of thought of that after i posted tbh,

so just to get this straight in my head, any incoming internet activity will be routed straight to the dmz, which is now my own router, and my own router will then direct the traffic to any specified ports as required?

And if the above is true then why the need for bridge mode, apart from it being the correct way to achieve the above?

Cheers for the insight guys

Some functions on my router require it to receive a public WAN IP, such as 6to4 (which tunnels IPv6 packets over an IPv4 network) and dynamic DNS updates. So it doesn't work fully with the DMZ method. I'm still on the Scientific Atlanta EPC2203 modem so I'm stuck with 30 meg unless I get it replaced.

white_westie

wiz569 wrote: »

Yeah i kind of thought of that after i posted tbh,

so just to get this straight in my head, any incoming internet activity will be routed straight to the dmz, which is now my own router, and my own router will then direct the traffic to any specified ports as required?

And if the above is true then why the need for bridge mode, apart from it being the correct way to achieve the above?

Cheers for the insight guys

Exactly as Karsini says - some services on Asus are looking for the real wan address, hence the need for Bridge Mode.

As regards leaving dhcp running on the TC7200, it does not matter as the Asus and TC7200 are on different subnets and all my lan devices are connected to the ASus. I just left it on for testing so that if I connected to the TC7200 I would get a dhcp address.

wiz569

Ah ok so a dynamic dns update client running on my pc will not work properly then?

Well thats a deal breaker so

Thanks for all the info guys,much appreciated

white_westie

wiz569 wrote: »

Ah ok so a dynamic dns update client running on my pc will not work properly then?

Well thats a deal breaker so

Thanks for all the info guys,much appreciated

Yes it should work on your PC - your PC is generally never given a public ip address, always a local ip address.
Generally (as in my Asus) if the router has this functionality built in, it looks for a public wan address to work.

wiz569

white_westie wrote: »

Yes it should work on your PC - your PC is generally never given a public ip address, always a local ip address.
Generally (as in my Asus) if the router has this functionality built in, it looks for a public wan address to work.

Ok so I must get round to actually trying it,but making the rest of the household do without the internet while I mess around is not easy lol

Plus if they could just supply a box that does all of these things or even a docsis 3 modem it would save a lot of hassle,

Thanks again

genek

premium support suppose to magically turn on the techniclolor the bridge mode, however nobody answers the phone...

white_westie

genek wrote: »

premium support suppose to magically turn on the techniclolor the bridge mode, however nobody answers the phone...

UPC Premium Support - Is that the 3rd party support that UPC pawns you off to, BUT costs you real money to ring?

If you have been told to ring them, why not ask UPC in their Talk To forum to see can they do it for you!

dub45

genek wrote: »

premium support suppose to magically turn on the techniclolor the bridge mode, however nobody answers the phone...

Under no circumstances ring that number - it is simply throwing money away.

There has already been a thread on the UPC forum about this and it is an absolute disgrace if UPC staff are still steering people to this rip off no when UPC reps have stated that it is UPC policy not to allow bridging.

Originally posted by UPC: Brian
Regarding bridging mode not being available on the TC7200 modem, this functionality is not supported by UPC Ireland (we can't comment regarding other UPC affiliates).

http://www.boards.ie/ttfthread/2056995703

cojomo2

Hi,

I have this technicolor piece of kit and as already mentioned the signal is very weak. I have a spare Netgear wireless router(WGR 614v9), and have configured the wireless repeater option on it.

The problem I'm having is the configuration at the technicolor tc7200 end, I'm not sure what I'm at to be honest, if anyone can point me in the rite direction. Thanks

El Inho

Hey guys,

Just got one of these today - brand new connection job.

Worked grand but came home from town and popped in the new phone and blamo...no wifi...now i cant confirm that the wifi was working immediately before the phone being plugged in...


currently running on cisco epc3925 that i had lying around, but that seems to be maxing out at 30mb not 50...

1) is there a real difference between the routers?
2) any idea why me wifi is banjaxed

El Inho

El Inho wrote: »

Hey guys,

Just got one of these today - brand new connection job.

Worked grand but came home from town and popped in the new phone and blamo...no wifi...now i cant confirm that the wifi was working immediately before the phone being plugged in...


currently running on cisco epc3925 that i had lying around, but that seems to be maxing out at 30mb not 50...

1) is there a real difference between the routers?
2) any idea why me wifi is banjaxed

How are you able to use the 3925 instead? Normally UPC have to provision it for you.

chadley78

I just got this router as part of the free upgrade to 50mb broadband with UPC. Since I started using it, Plex, which uses uPnP to stream media from my home server to any pc or phone i want, has stopped working.

Without getting into port forwarding and static ip addresses, does anyone know why this crap modem is causing issues. Can I enable uPnP easily?

white_westie

chadley78 wrote: »

I just got this router as part of the free upgrade to 50mb broadband with UPC. Since I started using it, Plex, which uses uPnP to stream media from my home server to any pc or phone i want, has stopped working.

Without getting into port forwarding and static ip addresses, does anyone know why this crap modem is causing issues. Can I enable uPnP easily?

You can switch uPnP on easily enough - don't know if it will fix your problem, but worth a try.

Login to router, login is admin/admin, you can use public address at 192.168.100.1. Go to Advanced Page - uPnP can be enabled (think disabled is the default). Don't forget to Save and logoff.

chadley78

white_westie wrote: »

You can switch uPnP on easily enough - don't know if it will fix your problem, but worth a try.

Login to router, login is admin/admin, you can use public address at 192.168.100.1. Go to Advanced Page - uPnP can be enabled (think disabled is the default). Don't forget to Save and logoff.

Thanks for the info. I'll give that a go tonight, see if solves my problem.

Edit: No joy. Turned on uPnP as per instructions but didn't help.

AH92

Received this router this week and It does the job but it's a bit dodgy at times, Can anyone explain how to connect another router to this in order to bypass this router and connect wirelessly through to the other router? I've noticed everyone is doing this with an asus router but which one?

AirBiscuit

Anyone know how to fiddle around with the NAT settings? On my xbox it keeps coming up as moderate even though I put its IP in the DMZ

Dave147

Can anybody explain or direct me to a guide to switching to less congested channels, living in an area where lots of people are using UPC so at night the internet gets very slow, on the 100mb package and it goes as low as 10mb in the evenings, girlfriend streams her TV online and it's unwatchable at the moment, fine in the mornings.

Also having a massive issue with Plex, using a Roku 3 and connecting to my brothers server in Dublin, he's UPC 150mb and when I try and stream something it's constant buffering as well. I had better streaming when I was on ****ing 8mb Magnet.

Dave147

Dave147 wrote: »

Can anybody explain or direct me to a guide to switching to less congested channels, living in an area where lots of people are using UPC so at night the internet gets very slow, on the 100mb package and it goes as low as 10mb in the evenings, girlfriend streams her TV online and it's unwatchable at the moment, fine in the mornings.

Also having a massive issue with Plex, using a Roku 3 and connecting to my brothers server in Dublin, he's UPC 150mb and when I try and stream something it's constant buffering as well. I had better streaming when I was on ****ing 8mb Magnet.

What OS are you using? If Windows 7 or Windows 8, run the following from a command prompt:

netsh wlan show networks mode=bssid

Copy and paste the output on here and myself or someone else might be able to recommend a suitable channel.

Dave147

Karsini wrote: »

What OS are you using? If Windows 7 or Windows 8, run the following from a command prompt:

netsh wlan show networks mode=bssid

Copy and paste the output on here and myself or someone else might be able to recommend a suitable channel.

Yeah windows 7, have tried on our PC at work which is 30mb UPC and her TV is streaming fine, does it matter what time I post it or should I wait till it's at is highest congestion?

Dave147

Dave147 wrote: »

Yeah windows 7, have tried on our PC at work which is 30mb UPC and her TV is streaming fine, does it matter what time I post it or should I wait till it's at is highest congestion?

Run it any time, chances are the routers are being left on anyway.

Dave147

Karsini wrote: »

Run it any time, chances are the routers are being left on anyway.

Yeah but won't be much traffic. UPC guy came today and changed the channel but couldn't tell difference as it was early in the day, caused my Roku to be unable to find router so switched it back. I can use Ethernet cable if it means I'll be on a less congested channel and herself can watch her TV!

Dave147

Dave147 wrote: »

Yeah but won't be much traffic. UPC guy came today and changed the channel but couldn't tell difference as it was early in the day, caused my Roku to be unable to find router so switched it back. I can use Ethernet cable if it means I'll be on a less congested channel and herself can watch her TV!

The traffic should make no difference because the routers are still transmitting something on their assigned channel. An Ethernet cable is always the best way, maybe not the most convenient, but certainly the most reliable.

Dave147

Karsini wrote: »

The traffic should make no difference because the routers are still transmitting something on their assigned channel. An Ethernet cable is always the best way, maybe not the most convenient, but certainly the most reliable.

Would love to be completely wired up but not possible. Regardless, 100mb line should be able to stream her website seamlessly if I can do it at work.

Automan

Dave147 wrote: »

Can anybody explain or direct me to a guide to switching to less congested channels, living in an area where lots of people are using UPC so at night the internet gets very slow, on the 100mb package and it goes as low as 10mb in the evenings, girlfriend streams her TV online and it's unwatchable at the moment, fine in the mornings.

Also having a massive issue with Plex, using a Roku 3 and connecting to my brothers server in Dublin, he's UPC 150mb and when I try and stream something it's constant buffering as well. I had better streaming when I was on ****ing 8mb Magnet.

I use a program called inSIDDer, it shows what channels other routers are using in the area and it can also measure your wifi strength, Very handy tool.

http://www.metageek.net/products/inssider/

With regard to your speeds dropping, this could be down to congestion on UPCs network during peek times and may not be down to the wireless, best way to test it is to connect your laptop by cable to the router and see if the speed increases.

Dave147

Rather than spam the thread further I'll attach the readout as a notepad file.

Right, well it seems like you can't get a clear channel. 1, 6 and 11 are used several times, and any other one in between will overlap. I'd probably put it on 8 or 13* if I were you, but it probably still won't work well.

5 GHz might be an option for you but the gear is more expensive and not everything supports it. It also doesn't penetrate walls very well.

* 12 and 13 don't work on devices configured to use the FCC (American) channels - the network simply won't show up.

Billyie

Hello guys..... I got the bloody new modem/Router from upc..and life stood still.. and is still standing till since......HELP...!!!
My problem with this modem/router (Technicolor TC7200) is it has stopped my sat box from picking up web radio.......so I assume its not reaching or talking beyond the router itself......??
And I read of you guys using "Static ip's"....??
Is that a fix for my problem too...??
How do I perform this task in this modem/router....? Can anyone give me a
an idiots guide to set up this router to get my sat box working through this dam router.....
And if I use static ip for this sat box does this effect my laptop and phone that also goes into this modem/router....?
Do I need to do something with these too.. can you let me know....?
And what If i add any other devices in the future do I need to do something to these too....?

Thanks for all your help...believe me I need help with this dam modem/router.....!!!
Regards Billyie

shamwari

I recently signed up to UPC and recieved a Technicolor TC7200. I'm quite happy with it except for one gremlin. My wifes laptop running Vista can't connect to the Wifi and after a ten second connection attempt, it fails claiming that the password we entered is incorrect. The password is correct and it being entered in the correct case. My WIN 7 laptop, iPad, and two mobile phones all work perfectly connecting the same way. The connection protocols on the Vista laptop are the same as the Windows 7 one (WPA-Personal, AES encryption). I tried changing to different protocols and none worked. I logged into the router using a a Cat5 cable and the temporarily turned the security off. The laptop connected fine on the open unsecured connection. No amount of fiddling or setting changes on either the laptop or router have resolved the problem.

Anyone any thougts on this? Does this sound like a vista issue or a router issue?

shamwari

shamwari wrote: »

I recently signed up to UPC and recieved a Technicolor TC7200. I'm quite happy with it except for one gremlin. My wifes laptop running Vista can't connect to the Wifi and after a ten second connection attempt, it fails claiming that the password we entered is incorrect. The password is correct and it being entered in the correct case. My WIN 7 laptop, iPad, and two mobile phones all work perfectly connecting the same way. The connection protocols on the Vista laptop are the same as the Windows 7 one (WPA-Personal, AES encryption). I tried changing to different protocols and none worked. I logged into the router using a a Cat5 cable and the temporarily turned the security off. The laptop connected fine on the open unsecured connection. No amount of fiddling or setting changes on either the laptop or router have resolved the problem.

Anyone any thougts on this? Does this sound like a vista issue or a router issue?

It's a Vista issue, especially if there's no service packs installed. Make sure that all updates are installed. You may also need to update the driver for the wireless adapter.

shamwari

Karsini wrote: »

It's a Vista issue, especially if there's no service packs installed. Make sure that all updates are installed. You may also need to update the driver for the wireless adapter.

I agree too that this looks like a Vista issue, but it is patched up to date, including SP's and security updates. I checked for wireless card driver updates and the one I'm using is the latest available. I'm thinking of upgrading Vista to Win7 because Vista is a POS.

Gadgetman496

It wouldn't be anything silly like having a static IP set on the Vista lappy?

shamwari

gadgetman496 wrote: »

It wouldn't be anything silly like having a static IP set on the Vista lappy?

Nope. Addressing is dynamic. Both PC and Router are running "out of the box" configurations.

genek

@shamwari

I'm thinking of upgrading Vista to Win7 because Vista is a POS

what is your wifi card maker?
Upgrading to Windows 7 might not be solution if card does not support WPA.
I would also try TKIP / AES option might help.

shamwari

Card supports WPA, WPA2, AES & TKIP. Any combination thereof will not work with Vista. Both the UPC router and our previous Eircom one run WPA / AES. My Win 7 laptop is fine, the Vista one isn't...

genek

check this fix, http://support.microsoft.com/kb/928233/en-us
this might be your solution
or you can check this fix
http://support.microsoft.com/kb/935222

shamwari

genek wrote: »

check this fix, http://support.microsoft.com/kb/928233/en-us
this might be your solution
or you can check this fix
http://support.microsoft.com/kb/935222

Fix 1 doesn't apply in our case
Fix 2 might. Will give it a try later!

shamwari

No joy with this. Confirmed PC is patched to SP2, and the second hotfix above did not apply as it said it not required. All hardware drivers on the laptop are up to date too. We've hit a brick wall with this.

peace2804

Hi guys, How can I determine the speed supported by this modem/router? I mean I signed for 100MB but the UPC packaging of this modem says 50MB, any ideas? Cheers.

Hellrazer

Is this router better than the 3925?

Having ongoing issues and UPC want to swap my 3925 for this one to "test"

I like the 3925..hows the wifi range on the TC7200?

Calibos

Hellrazer wrote: »

Is this router better than the 3925?

Having ongoing issues and UPC want to swap my 3925 for this one to "test"

I like the 3925..hows the wifi range on the TC7200?

Unless you are of the opinion that you shouldn't have to pay for a better router than those UPC provides, you should hold onto your EPC3925 as if your life depended on it as it's the only currently bridgable UPC router. Then ask around here for router recommendations.

iba

Hellrazer wrote: »

Is this router better than the 3925?

Having ongoing issues and UPC want to swap my 3925 for this one to "test"

I like the 3925..hows the wifi range on the TC7200?

IMO wifi on this is rubbish - I get about 15 instead of the max of 50

Yesterday I got an email from UPC yelling the praises of using a cable rather than wifi - bragging on about how better using the cable is.

This leads me to believe that UPC know how useless the wifi is on this and that they have received numerous complaints and now emailing its customers telling them to use a cable.

Dave147

Anybody know how to peer better on this router for gaming. I'm getting a ping of over 50 playing CS on French and UK servers. Am playing over WiFi, but that shouldn't affect ping and in my old apartment I was getting a ping of 20-25 over 8mb WiFi.

kevpatts

chadley78 wrote: »

I just got this router as part of the free upgrade to 50mb broadband with UPC. Since I started using it, Plex, which uses uPnP to stream media from my home server to any pc or phone i want, has stopped working.

Without getting into port forwarding and static ip addresses, does anyone know why this crap modem is causing issues. Can I enable uPnP easily?

Just to let you know, I'm using plex (under XBMCbuntu) behind this router and it works perfectly.