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Billing issue

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  • 18-05-2013 9:08pm
    #1
    easweeney
    Registered Users Posts: 4 ✭


    I just got my second bill and everything is wrong about it.

    I signed up for up to 24mb broadband package at €60/month and this bill is showing


    My Package
    eircom Talk Off-Peak €48.78
    Next Gen. Broadband Ultimate €65.82
    Discounts and Promotions eircom Talk & Broadband bundle credit -€25.18
    Total Discounts and Promotions -€25.18
    Total My Package €89.42

    Also there are
    Service and Connection Charges €66.49

    What the hell is this for? I was already charged a connection fee on my first bill.

    with vat on all this (3.51 for calls) an expected bill of circa €64 is €196

    What are the service and connection charges and why am I being billed €89 for a product advertised at €60?

    I have no intention of paying this and am going to instruct my bank to cancel my direct debit unless someone sorts this and soon.


Comments

  • Options
    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    easweeney wrote: »
    I just got my second bill and everything is wrong about it.

    I signed up for up to 24mb broadband package at €60/month and this bill is showing


    My Package
    eircom Talk Off-Peak €48.78
    Next Gen. Broadband Ultimate €65.82
    Discounts and Promotions eircom Talk & Broadband bundle credit -€25.18
    Total Discounts and Promotions -€25.18
    Total My Package €89.42

    Also there are
    Service and Connection Charges €66.49

    What the hell is this for? I was already charged a connection fee on my first bill.

    with vat on all this (3.51 for calls) an expected bill of circa €64 is €196

    What are the service and connection charges and why am I being billed €89 for a product advertised at €60?

    I have no intention of paying this and am going to instruct my bank to cancel my direct debit unless someone sorts this and soon.

    Hi easweeney

    I had a look into your last bill sent on the 17/05/13

    * First note that you are billed every two months.

    If you look at the front of page 2 of 3, it outlines the call / broadband bundle package which is charged for in advance (for two months)

    16/05/13 -15/07/13

    The total of the bundle package is €89.42 ex Vat or €110 Inc Vat for the two months which works out at €60 Inc Vat per month (which is what you signed up for).

    On the back of page 2 of 3 Service and connection charges there are two charges.

    €24.68 for broadband connection / activation which is credited back in full as the connection is free as part of the promotion.


    Just below that charge there is a part period rental of €66.49.

    As you are billed every two months, the broadband was connected just as your last bill was issued on the 15/03/13.

    So there was 8 weeks that the broadband was activated (in terms of the service itself)

    This is a one off charge for those additional weeks that is applied on the first bill after the broadband was connected.

    It is just unfortunate it is for a full 8 weeks, as opposed if it was only connected on the 10/05/13 the additional charge would only be in the region of €5.

    * This will not be on any future bills now everything is is set up.

    Thanks, Mark


  • Options
    #3
    easweeney
    Registered Users Posts: 4 ✭easweeney


    eircom: Mark wrote: »
    Hi easweeney

    I had a look into your last bill sent on the 17/05/13

    * First note that you are billed every two months.

    If you look at the front of page 2 of 3, it outlines the call / broadband bundle package which is charged for in advance (for two months)

    16/05/13 -15/07/13

    The total of the bundle package is €89.42 ex Vat or €110 Inc Vat for the two months which works out at €60 Inc Vat per month (which is what you signed up for).

    On the back of page 2 of 3 Service and connection charges there are two charges.

    €24.68 for broadband connection / activation which is credited back in full as the connection is free as part of the promotion.


    Just below that charge there is a part period rental of €66.49.

    As you are billed every two months, the broadband was connected just as your last bill was issued on the 15/03/13.

    So there was 8 weeks that the broadband was activated (in terms of the service itself)

    This is a one off charge for those additional weeks that is applied on the first bill after the broadband was connected.

    It is just unfortunate it is for a full 8 weeks, as opposed if it was only connected on the 10/05/13 the additional charge would only be in the region of €5.

    * This will not be on any future bills now everything is is set up.

    Thanks, Mark
    Two months advance payment? be nice if this was documented so it could be expected.

    So my next bill will be on the 15/07/13 and "should" be for €120?


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    easweeney wrote: »
    Two months advance payment? be nice if this was documented so it could be expected.

    So my next bill will be on the 15/07/13 and "should" be for €120?

    Hi easweeney


    Yes assuming you do not request any changes to either the call / broadband packages. The package will be  €120 Inc Vat for the two months. (Plus any calls not included in the call package).

    Thanks, Mark


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