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eFibre order

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  • 22-05-2013 9:34am
    #1
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭


    Could I just confirm that the order I placed yesterday went through? It's not showing on "My Eircom" so I want to make sure the appointment was actually set.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Flibbles wrote: »
    Could I just confirm that the order I placed yesterday went through? It's not showing on "My Eircom" so I want to make sure the appointment was actually set.

    Hi Flibbles

    eFibre orders will not show on "my eircom".

    Can you confirm how and when you place your order for eFibre broadband?

    Regards

    Al


  • Options
    #3
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    eircom: Alan wrote: »
    Hi Flibbles

    eFibre orders will not show on "my eircom".

    Can you confirm how and when you place your order for eFibre broadband?

    Regards

    Al
    I placed the order on the phone yesterday at 12noon, I was told there would be an engineer out in the morning of the 30th.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Flibbles wrote: »
    I placed the order on the phone yesterday at 12noon, I was told there would be an engineer out in the morning of the 30th.
    Hi Flibbles

    I'll investigate this and get back to you as soon as I have an update.

    Thanks,

    Al


  • Options
    #5
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    I just want to make sure as a few other people from the Letterkenny area have told me that their orders have dissapeared from existence.


  • Options
    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Flibbles wrote: »
    I just want to make sure as a few other people from the Letterkenny area have told me that their orders have dissapeared from existence.
    Hi Flibbles

    There is an issue with our case management system at the moment. Can you PM the full name the efibre order was placed under and the address please.

    Mark


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