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help with my order

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  • 22-05-2013 10:19pm
    #1
    nedy1990
    Registered Users Posts: 15 ✭


    im changing from vodafone to eircom i ordered it on the 15th

    i got a letter saying welcome to eircom with my account name, account number, phone number and saying the phone services im getting and broadband wasnt there but i guess that comes after the phone that was on the 20th later on the same day got a text saying our phone line was activated 

    i registered for my eircom and once registered it said it would take 48 hours to verify or something like that

    but today i logged in to my eircom and it says i have no accounts in my eircom and i tried to add my account number and phone number but a error came up  

    so can someone please tell me has there been a problem with the order and is the phone active and when will the broadband be active 

    Thanks


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  • Options
    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nedy1990 wrote: »
    im changing from vodafone to eircom i ordered it on the 15th

    i got a letter saying welcome to eircom with my account name, account number, phone number and saying the phone services im getting and broadband wasnt there but i guess that comes after the phone that was on the 20th later on the same day got a text saying our phone line was activated 

    i registered for my eircom and once registered it said it would take 48 hours to verify or something like that

    but today i logged in to my eircom and it says i have no accounts in my eircom and i tried to add my account number and phone number but a error came up  

    so can someone please tell me has there been a problem with the order and is the phone active and when will the broadband be active 

    Thanks
    Hi,

    I posted on your other thread as follows:

    Hi nedy1990

    As you were given a new account number when you moved back to eircom. Have you re-registered with the new account number on 'my eircom'.

    Or are you trying to log in via a previous log in?


    Mark


  • Options
    #3
    nedy1990
    Registered Users Posts: 15 ✭nedy1990


    eircom: Mark wrote: »
    Hi,

    I posted on your other thread as follows:

    Hi nedy1990

    As you were given a new account number when you moved back to eircom. Have you re-registered with the new account number on 'my eircom'.



    Or are you trying to log in via a previous log in?


    Mark

    ok thanks mark


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