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Bad quality audio - Eircom 1901 sales.

Solair · 2013-05-27 14:08:35

I was making some enquiries about e-fibre earlier on today and I would just wanted to let you know that the quality of the audio on the lines on whatever system's connecting to your sales team is absolutely abysmal. At times, I could hardly make out what the person was saying. I spoke to several agents and the quality was…

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27-05-2013 3:08pm

#1

Solair

Closed Accounts Posts: 7,230 ✭✭✭

Join Date: May 2005

Posts: 6942

I was making some enquiries about e-fibre earlier on today and I would just wanted to let you know that the quality of the audio on the lines on whatever system's connecting to your sales team is absolutely abysmal.

At times, I could hardly make out what the person was saying.

I spoke to several agents and the quality was awful to all of them.

It's not a problem with my phone line as it sounds perfectly clear when I'm speaking to anyone else.

Perhaps you might get someone to look into it as it gives a very poor impression of eircom and it must be very frustrating for your call centre staff too if they're struggling to hear callers / callers are struggling to hear them.

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