Sky Ireland Fibre Broadband

jca

brianeoc wrote: »

So install went fine. Engineer came out as planned on Saturday and upgraded my socket. I was emailed that my broadband would be active the following Wednesday and lo and behold it was. Speeds aren't as hot as advertised but compared to what I was getting it's a massive improvement. Speeds are averaging around

Down 40mb
Up 20mb

And this is with a PC cabled straight into the router.

I was on 4.5mb down and .7mb up with my previous DSL connection.

I'm going to leave it for a couple of weeks and keep testing. If it doesn't get any better I might contact Sky's support and get them to run a few tests.

Overall the switchover was painless and without any hassles. I'm a bit disappointed with the speeds but hopefully they'll get better. It's light years ahead of the speed I was on.

Did you find out your actual line length from the cabinet?

brianeoc

jca wrote: »

Did you find out your actual line length from the cabinet?

From a birds eye point of view it's only 200m.

Unfortunately I think I'm the second last house in our estate on the eircom line run. Is there anyway I can check this by going into the settings of the SKY router?

Seve OB

I'm on crappy broadband... still no fibre in my area :rolleyes:

My speeds range from 0.09 mb to about 2.5mb on the best of days, but mostly hover just under 2. I get all to many bad periods where I may as well be on old fashioned dial up. These periods tend to not just be for a few minutes, but last a good few days, maybe a week and get very frustrating. I've been onto sky loads about it, but they haven't been able to solve the issue. TBH, I think it's an Eircom issue, as I used to be with them and had similar issues.

Anyway, when on a good day, I can generally do what I need to do on the web and stream stuff ok. eg the other night, the wife was watching Netflix over wi-fi to the PS3, and at same time, I was streaming football on SKY Go on the laptop. No real issues with the streaming, a few jumps and pauses here and there, but not really noticeable.

So what real benefit is fibre going to bring, and really and truly can anybody spot any difference between 60mb and 40mb without doing a speedtest? I doubt it!

5starpool

jca wrote: »

Nice helpful reply.... I love this site with all its charming helpful posters.....

What? He answered the exact question you asked in the post he had quoted in his post? How is that not helpful? You obviously had missed that so I was just saying to go back and read it.

If you want to be so touchy about things then that's your prerogative, but you are taking my intention up totally wrong.

jca

5starpool wrote: »

What? He answered the exact question you asked in the post he had quoted in his post? How is that not helpful? You obviously had missed that so I was just saying to go back and read it.

If you want to be so touchy about things then that's your prerogative, but you are taking my intention up totally wrong.

I re asked the question.... It's in my post...

The Real B-man

brianeoc wrote: »

So install went fine. Engineer came out as planned on Saturday and upgraded my socket. I was emailed that my broadband would be active the following Wednesday and lo and behold it was. Speeds aren't as hot as advertised but compared to what I was getting it's a massive improvement. Speeds are averaging around

Down 40mb
Up 20mb

And this is with a PC cabled straight into the router.

I was on 4.5mb down and .7mb up with my previous DSL connection.

I'm going to leave it for a couple of weeks and keep testing. If it doesn't get any better I might contact Sky's support and get them to run a few tests.

Overall the switchover was painless and without any hassles. I'm a bit disappointed with the speeds but hopefully they'll get better. It's light years ahead of the speed I was on.

Sounds like a Speedtest over Wifi have you tried with Ethernet? or logged onto the router to see your sync speed?

brianeoc

The Real B-man wrote: »

Sounds like a Speedtest over Wifi have you tried with Ethernet? or logged onto the router to see your sync speed?

Unfortunately not, It's a speedtest done from a PC that's wired directly (1m cat5 cable) to the router.

O'Prez

A couple of weeks in and I've been noticing the dreaded "peak time" speed drop for the past few days. I was getting a consistent 40 download regardless of the time of day/night. Anyone else in the same boat?

dalta5billion

O'Prez wrote: »

A couple of weeks in and I've been noticing the dreaded "peak time" speed drop for the past few days. I was getting a consistent 40 download regardless of the time of day/night. Anyone else in the same boat?

Are you on wireless or wired?

O'Prez

I tested it on both with no real difference.

brianeoc

The Real B-man wrote: »

Sounds like a Speedtest over Wifi have you tried with Ethernet? or logged onto the router to see your sync speed?

brianeoc wrote: »

So install went fine. Engineer came out as planned on Saturday and upgraded my socket. I was emailed that my broadband would be active the following Wednesday and lo and behold it was. Speeds aren't as hot as advertised but compared to what I was getting it's a massive improvement. Speeds are averaging around

Down 40mb
Up 20mb

And this is with a PC cabled straight into the router.

I was on 4.5mb down and .7mb up with my previous DSL connection.

I'm going to leave it for a couple of weeks and keep testing. If it doesn't get any better I might contact Sky's support and get them to run a few tests.

Overall the switchover was painless and without any hassles. I'm a bit disappointed with the speeds but hopefully they'll get better. It's light years ahead of the speed I was on.

I seem to be getting similar'ish' results from wired and wireless connections. The time of day can have more than a 50% speed different to my connections though.

Yesterday evening at 7pm I was getting 18mb down and 17mb up.
At 10pm I was getting 12mb down and 17mb up.
At 12pm this was 26mb down and 19mb up
And at 8:15am this morning I was getting 40mb down and 19mb up.

I checked my Router stats and they are the following

Connection Speed is Down = 92156 Kbps Up = 20478kbps
Line Attenuation Down = 12.6 dB Up = 0
Noise Margin Down = 20.6 dB Up = 12.12dB

If I put my down speed attenuation of 12.6 into the calculator on the web page below, then this would suggest that the max download speed I will get is 40mb. It's also says that I am 912 metres from my cabinet.

This ties in with the max results I have been achieving.

http://www.speedguide.net/dsl_speed_calc.php

I'm not sure if this is correct as it's the first time I've ever looked into line attenuation stats etc but if anyone else has any feedback I'd love to hear from ye.

airuser

71679 kbps 18995 kbps
Line Attenuation 18.8 dB 0.0 dB
Noise Margin 13.7 dB 10.10 dB

Actually receiving 66500 Down. 191200 up.

O'Prez

My speeds are back to normal tonight. Hopefully it was a temporary glitch.

airuser

O'Prez wrote: »

My speeds are back to normal tonight. Hopefully it was a temporary glitch.

Good to hear

brianeoc

airuser wrote: »

71679 kbps 18995 kbps
Line Attenuation 18.8 dB 0.0 dB
Noise Margin 13.7 dB 10.10 dB

Actually receiving 66500 Down. 191200 up.

Well that blows my theory outa the water. I think you added a digit to your actual Upload speed. I presume you meant to write closer to 19000.

airuser

http://www.speedtest.net/my-result/i/1124154511

One thing I have noticed is that the upload speed has dropped

I am not giving out about the speed or service I have got from Sky

The Sparrow

How long does it generally take for Eircom to do their thing after a Sky engineer has installed everything they need to do? A sky engineer called to our house yesterday so I'm itching to get fibre turned on by Eircom

He said it could be 5 working days but hopefully it could be sooner?

jimmytwotimes 2013

The Sparrow wrote: »

How long does it generally take for Eircom to do their thing after a Sky engineer has installed everything they need to do? A sky engineer called to our house yesterday so I'm itching to get fibre turned on by Eircom

He said it could be 5 working days but hopefully it could be sooner?

I had engineer on a Monday and was switched on the Thursday

airuser

Sky installed mine on a Friday and was turn on mid day Tuesday.

On that basis, probably Monday with a bit of luck.

Sky engineer said 2 days

ImARebel

Engineer was out Friday, still no efibre :-(

should I get it before the weekend would you think?
The normal internet is gone apallingly slow only getting 4mps and we were getting 12. It's horrendous can't stream a movie or anything. This is the first time in 2 years we've ever had an issue with our service from Sky, they've been so reliable it's disappointing . Just hoping efibre will improve things

The Sparrow

airuser wrote: »

Sky installed mine on a Friday and was turn on mid day Tuesday.

On that basis, probably Monday with a bit of luck.

Sky engineer said 2 days

Do they contact you when Eircom turn it on?

Bazideluxe

Guys can anyone with broadband from Sky do me a traceroute to these IPs pls? (when your broadband is not used for downloading porn etc pls)

simply open command line and type:

tracert 37.48.83.219

and

tracert 5.196.228.54

Thank you!

Seve OB

Bazideluxe wrote: »

Guys can anyone with broadband from Sky do me a traceroute to these IPs pls? (when your broadband is not used for downloading porn etc pls)

simply open command line and type:

tracert 37.48.83.219

and

tracert 5.196.228.54

Thank you!

what does that do and what as your reference to porn got to do with it?

Bazideluxe

Seve OB wrote: »

what does that do and what as your reference to porn got to do with it?

it was a joke with porn (just wanted to say to not heavy use the broadband while doing the test)

it shows route - the way the data goes between your home connection and destination (IP)

airuser

The Sparrow wrote: »

Do they contact you when Eircom turn it on?

When Sky finished,they inform Eircom to switch over usually within two working
days.

I was also informed by Sky the date it would go live.

airuser

ImARebel wrote: »

Engineer was out Friday, still no efibre :-(

should I get it before the weekend would you think?
The normal internet is gone apallingly slow only getting 4mps and we were getting 12. It's horrendous can't stream a movie or anything. This is the first time in 2 years we've ever had an issue with our service from Sky, they've been so reliable it's disappointing . Just hoping efibre will improve things

Before you get fibre, make sure there is nothing wrong with you line.

alanhiggyno1

Already having trouble with sky.. Seems they put the cart before the horse. Supposed to get the router first and then switch u over but they have done the opposite and now my broadband is active and have no hub.. Rang sky and said a batch of them to be sent out soon... Wtf sky. I'll be getting money off my bill I'll tell u that for sure

airuser

alanhiggyno1 wrote: »

Already having trouble with sky.. Seems they put the cart before the horse. Supposed to get the router first and then switch u over but they have done the opposite and now my broadband is active and have no hub.. Rang sky and said a batch of them to be sent out soon... Wtf sky. I'll be getting money off my bill I'll tell u that for sure

Ok, the Hub is on the way.

I have been dealing with Sky both for TV and Broadband and have found their Service excellent.

Yes, things go out of Sync now and again. Getting mad only increases your blood pressure.

Did have a problem with the Fibre Hub within a couple of days and this was replaced within 24 hours.

Well happy with the Service and Speeds

alanhiggyno1

airuser wrote: »

Ok, the Hub is on the way.

I have been dealing with Sky both for TV and Broadband and have found their Service excellent.

Yes, things go out of Sync now and again. Getting mad only increases your blood pressure.

Did have a problem with the Fibre Hub within a couple of days and this was replaced within 24 hours.

Well happy with the Service and Speeds

Haven't even got the router yet. Rang eircom and he said they should give u their details to setup on the eircom router. Anyone care to share sky fibre details so I can setup

ED E

alanhiggyno1 wrote: »

Haven't even got the router yet. Rang eircom and he said they should give u their details to setup on the eircom router. Anyone care to share sky fibre details so I can setup

They're unique and sky don't give them out over the phone. Gotta wait.

airuser

alanhiggyno1 wrote: »

Haven't even got the router yet. Rang eircom and he said they should give u their details to setup on the eircom router. Anyone care to share sky fibre details so I can setup

There is a Sky forum on here.

Type in Sky Ireland in the search, Sky Ireland have 4 monitors there

alanhiggyno1

alanhiggyno1 wrote: »

Haven't even got the router yet. Rang eircom and he said they should give u their details to setup on the eircom router. Anyone care to share sky fibre details so I can setup

Could somebody helpful maybe give me I'm badly stuck

airuser

Sorry to say.

Sky will not give one any details of their Hub.

One cannot use an other routers with Sky Fibre

Zack Morris

Ask the lads on the Unofficial Sky Forum how to extract the username and password for the SR102.

ED E

Zack Morris wrote: »

Ask the lads on the Unofficial Sky Forum how to extract the username and password for the SR102.

As above the problem is he doesnt have the hub yet, nothing to extract em from.

alanhiggyno1

ED E wrote: »

As above the problem is he doesnt have the hub yet, nothing to extract em from.

Are these sky modem sent out from Ireland. Guy on phone seems to think so

Sky Ireland: Sam

alanhiggyno1 wrote: »

Could somebody helpful maybe give me I'm badly stuck

Hi alanhiggyno1,

I'm sorry to hear about the problems you are experiencing while moving your broadband & phone services to Sky.

If you would like to post your query on our Talk to... site here, we will be happy to help.

Thanks,
Sam

flexcon

So we got Sky into our home a few days ago.

The most easiest switch ever, rang them and they gave aprox 80Mb per second speed and was all very friendly and easy to put through.

They guy even rang beforehand to make sure we were home so he could install the new box. tested everything before leaving.

This is the speeds test as of today. We are approx 200meteres from the cabinet and the difference is noticeable now, especially the lower ping time.

For us the Sky experience was genuinely awesome and wish they could offer this to everyone!

bk

flexcon wrote: »

For us the Sky experience was genuinely awesome and wish they could offer this to everyone!

Just to point out that Sky are simply reselling Eircoms VDSL product. Depending on when the cabinet was installed, you could have signed up to and experienced these high speeds from Eircom, Vodafone, Magnet or Digiweb any time in the past two years!

Sky aren't doing anything special here and in fact are VERY late to the game, which has resulted in them doing a dis-service to their customers!

bk

Interesting to note that in the UK, Sky has done a deal with o2 UK to become a Mobile Virtual Operator (MVNO) so they will be able to sell quad play bundles in the UK (TV + broadband + phone + mobile).

I wonder will we see them do the same here in Ireland?

ollie103

If Sky are just se-selling Eircom's BB, will the speeds etc be exactly the same and is there any real benefit to going with Sky over Eircom? I'm looking at both at the moment and its hard to choose but Sky appear to have better customer service. I am looking at TV, BB and phone in terms of choosing between Sky or Eircom.

dalta5billion

ollie103 wrote: »

If Sky are just se-selling Eircom's BB, will the speeds etc be exactly the same and is there any real benefit to going with Sky over Eircom? I'm looking at both at the moment and its hard to choose but Sky appear to have better customer service. I am looking at TV, BB and phone in terms of choosing between Sky or Eircom.

Sky use BT Ireland for peering and transit (no idea how good they are at it)
Eircom use Eircom for peering and transit (it has been poorly managed)
The Eircom "core" network seems better managed (and is regulated).

airuser

ollie103 wrote: »

If Sky are just se-selling Eircom's BB, will the speeds etc be exactly the same and is there any real benefit to going with Sky over Eircom? I'm looking at both at the moment and its hard to choose but Sky appear to have better customer service. I am looking at TV, BB and phone in terms of choosing between Sky or Eircom.

You hit one of the "nails on the head". Yes, Sky has a better CS. But, also have a 12 month contract.

I am with Sky. Had both Eircom and Vodafone. left them both because of the CS offered.

Now, have TV,Phone and Fibre BB with Sky. Happy with the service provided.

bk

ollie103 wrote: »

If Sky are just se-selling Eircom's BB, will the speeds etc be exactly the same and is there any real benefit to going with Sky over Eircom? I'm looking at both at the moment and its hard to choose but Sky appear to have better customer service. I am looking at TV, BB and phone in terms of choosing between Sky or Eircom.

Well speeds should be largely the same, but it isn't quiet that simple.

The copper cable between your home and the cab is Eircoms and thus the same.

The cab itself and ISAMs in it are Eircoms and thus the same.

The fibre backhaul from the cab to the exchange is Eircoms and might be the same.

However from the exchange, in most cases it will then be transferred onto BT Irelands network and their international transit, so you may see differences here.

In the past, when Sky first started reselling Eircoms ADSL here in Ireland 2 years ago, they had major problems with congestion on the network, seemingly due to them not buying sufficient capacity. So we will have to wait and see what happens with Sky VDSL. I hope they have learned their lesson from the first time around, but we have to wait and see.

flexcon

bk wrote: »

Just to point out that Sky are simply reselling Eircoms VDSL product. Depending on when the cabinet was installed, you could have signed up to and experienced these high speeds from Eircom, Vodafone, Magnet or Digiweb any time in the past two years!

Sky aren't doing anything special here and in fact are VERY late to the game, which has resulted in them doing a dis-service to their customers!

I totally understand that, I was genuinely on about the customer service side of it. No doubt eircom could offer those speeds also.

I remember though when we were on 3MB broadband from eircom and wanted NGB and they said our line couldn't Support it, 3MB was the maximum.

And then sky came in and bumped it to 9MB. No idea why.

keno-daytrader

I got Sky broadband a few years ago when they first rolled out adsl here, I had massive slowdowns in the evenings, basically I couldnt do anything from 5pm to midnight.

I found their customer service one of the worst experiences Ive ever had dealing with a company. From their support boards to the tech support phone agents, so many had problems back then, it was amazing to see Sky's customer service in action, pathetic.

On a separate issue, I left Sky tv for a while. They sent me a 50% off post card if I returned, so I took them up on the offer, or at least tried to. Agent said he had no record of the correspondence and wouldnt honor it, I asked to speak with a manager and after 30 minutes finally was able to speak with one, she wouldnt honor it either. I wouldnt let it go so spoke to her manager who actually asked me to scan it and email it to her, so I did and was finally given the offer. Hows that for service?

So to me Sky customer service is pathetic and I have no idea where the myth of great Sky customer service comes from.

flexcon

keno-daytrader wrote: »

I got Sky broadband a few years ago when they first rolled out adsl here, I had massive slowdowns in the evenings, basically I couldnt do anything from 5pm to midnight.

I found their customer service one of the worst experiences Ive ever had dealing with a company. From their support boards to the tech support phone agents, so many had problems back then, it was amazing to see Sky's customer service in action, pathetic.

On a separate issue, I left Sky tv for a while. They sent me a 50% off post card if I returned, so I took them up on the offer, or at least tried to. Agent said he had no record of the correspondence and wouldnt honor it, I asked to speak with a manager and after 30 minutes finally was able to speak with one, she wouldnt honor it either. I wouldnt let it go so spoke to her manager who actually asked me to scan it and email it to her, so I did and was finally given the offer. Hows that for service?

So to me Sky customer service is pathetic and I have no idea where the myth of great Sky customer service comes from.

Every company experience is different as you get through to someone different.

That experience sounds pretty crappy though in fairness

My experience has always been fantastic, however that to me is because the guy at the end of the line knows what can and cannot be done and is well informed.

That seems like awful service however sometimes I question do people not respect " procedure "

I work in a customer facing environment and this really bugs me. People get so mad when I say "No" . Simple "No" I cannot do that. Normally I go and say " but let me see can I get someone to get us more detail to why we can't " and this often means the customer leaves a survey back saying I was useless and what an awful company we are.

Shame as we are human beings and we are quite literally there to toe the company line. We aint pretending we are not.

So I would always say the customer service from the Agent is great, although I might not agree with the company practices!

airuser

"So I would always say the customer service from the Agent is great, although I might not agree with the company practices"

I agree with that Flexcon.

When an Agent knows what he can or cannot achieve does help. The blanket "no" or "there is nothing we can do" does put off many and they

get very angry.

For many years I work in a Technical Department with a major Tyre Manufacturer dealing with the both Commercial and general users. The work 'no" was like a red rag to a bull.

" Let us see what we/I can do",did help and solved many problems.

Many CS in SKY and other ISP's work from a script and stick with it. Others have gone the distance and gone further to help.

Over the years I have dealt with SKY have had excellent service all the time.

People I have spoken to have been in a position help.

One problem I will admit to, is the way that SKY handled the launch of Fibre Broadband. With bland answers "we are trialling" and then close the Irish Section on their main Forum. Also, saying they may ban those who kept on asking about Fibre in Ireland.

As we all know SKY could only resell a product already in the market.

That did happen many months later.

They,SKY did lose customers. I did stay as i said because of the Service offered. Of course, the 12 month contract does help

bk

airuser wrote: »

As we all know SKY could only resell a product already in the market.

That did happen many months later.

Not months, 2 years after Eircom launched VDSL and Vodafone, Magnet, Digiweb and o2 all started reselling Eircoms VDSL.

There is really no excuse for Sky holding back this service from their customers for so long. And I've no idea why people would happily support them for such awful practice!

airuser

Yes, I agree.

As I have said many times. The only reason I stayed was the service they gave me over the years. Was close to moving. Had done all the sums.

After sales service was very important to me. It was something lacking with the other ISP(imo) and I have been with the major ones over the years