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Cost Plus Sofa & Colossal Clearance

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245

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    #32
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Threads merged so all information is in one place.

    dudara


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    #33
    disco girl
    Registered Users Posts: 521 ✭✭✭disco girl


    According to Solocheck: http://www.solocheck.ie/Irish-Company/Revolution-Galleries-Ltd-904813 this is the parent company of Cost Plus Sofas.


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    #34
    SeeZee
    Registered Users Posts: 131 ✭✭SeeZee


    One of my chairs in my suite was internally damaged and had evidence if being previously used.
    Complained to shop, was sent to customer service.
    Complained to customer service, they could only offer a repair. I declined and they sent me to hq at cscentre@ costplusgroup.com.
    No replay to email so gonna send registered letters as advised on this fourm and then go down SCC route.
    So need company name for that.
    Cheers


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    #35
    the groutch
    Closed Accounts Posts: 16,096 ✭✭✭✭the groutch


    might not win a case in SCC, they offered you a repair and you point blank refused it, so to a judge it won't look good.


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    #36
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    the groutch wrote: »
    might not win a case in SCC, they offered you a repair and you point blank refused it, so to a judge it won't look good.

    Companies offer doesn't have to be agreed. Hence SCC would be next step if neither are willing to budge.

    To be honest, if I bought something new and it turned out that it was not just used but damaged while used, I would accept a repair. I purchased a new item, not a second hand one. In this instance, I would only accept a refund or NEW replacement.


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    #37
    SeeZee
    Registered Users Posts: 131 ✭✭SeeZee


    Has anyone on here taken them to the small Claims court?
    If so which company name did you put on the form


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    #38
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    SeeZee wrote: »
    Has anyone on here taken them to the small Claims court?
    If so which company name did you put on the form

    Just put the company HQ OR the store you purchased from.


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    #39
    .jacksparrow.
    Closed Accounts Posts: 5,428 ✭✭✭.jacksparrow.


    Bought a couch and chair off them 3 years ago, no complaints here, still perfect.


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    #40
    carpejugulum
    Registered Users Posts: 523 ✭✭✭carpejugulum


    dudara wrote: »
    There are no legal requirements around warranties. It is entirely up to the retailer and/or manufacturer if they want to offer a warranty. There is no legal requirement either around the length of a warranty.

    The key thing is that your Consumer rights offer greater protection than a warranty and cannot be superseded by one.
    Retailers confuse the two and pass of warranty as guarantee. Their warranty is usually 1 year and they claim that is all consumers are entitled to.
    Tesco, for example, have an official policy not to accept an electrical device older than a year and claim that their warranty is 1 year and that's all you are entitled to.
    Unfortunately, people accept this lie.

    It's time the NCA looked into these practices.


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    #41
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    But the warranty is a year. A claim under the sales of goods and services is different.

    You can ask any company to uphold tour rights and if they don't you go to the small claims.


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    #42
    carpejugulum
    Registered Users Posts: 523 ✭✭✭carpejugulum


    wmpdd3 wrote: »
    But the warranty is a year. A claim under the sales of goods and services is different.

    You can ask any company to uphold tour rights and if they don't you go to the small claims.
    It is a different thing but retailers refuse to acknowledge that and claim that warranty is all you get.

    Yes, small claims is the only way to resolve it at the moment, but it's ridiculous that companies have policies breaching/ignoring the law.


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    #43
    emo72
    Registered Users Posts: 6,286 ✭✭✭emo72


    the "closing down sale" sale continues. i reckon they have just moved on to a new marketing strategy, who will bet me that in 6 months time it will still be happening?


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    #44
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    emo72 wrote: »
    the "closing down sale" sale continues. i reckon they have just moved on to a new marketing strategy, who will bet me that in 6 months time it will still be happening?

    Athlone closed up on Monday and Waterford are closing this weekend. Other shops will be going aswel.
    Maybe do your research next time before you jump to conclusions.


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    #45
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    emo72 wrote: »
    the "closing down sale" sale continues. i reckon they have just moved on to a new marketing strategy, who will bet me that in 6 months time it will still be happening?

    What planet are you on? The stores are closing left right and centre!


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    #46
    emo72
    Registered Users Posts: 6,286 ✭✭✭emo72


    haha. sorry guys. okay, let me rephrase it. i think some of their better stores will stay open to clear the stuff. but some people have mentioned the prices arent really reduced anyway?

    its grand lads, lets not fall out over it. look its sunny out, lets try be happy.


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    #47
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    emo72 wrote: »
    haha. sorry guys. okay, let me rephrase it. i think some of their better stores will stay open to clear the stuff. but some people have mentioned the prices arent really reduced anyway?

    its grand lads, lets not fall out over it. look its sunny out, lets try be happy.

    Many prices have dropped. Do you always believe what others say? Just pop in to a shop and you'll find a bargain. Coffee tables going for little or nothing


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    #48
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    They're just consolidating. Closing down sales trick is as old as they get. I know they are genuinely closing some stores but I bet you beans to euros they are still ordering in stock.


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    #49
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    LowKeyReturn wrote: »
    They're just consolidating. Closing down sales trick is as old as they get. I know they are genuinely closing some stores but I bet you beans to euros they are still ordering in stock.
    As an insider
    ...no they're not.


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    #50
    emo72
    Registered Users Posts: 6,286 ✭✭✭emo72


    Shane-KornSpace wrote: »
    Coffee tables going for little or nothing

    well coffee tables arent that important. what about suites and beds?


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    #51
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    emo72 wrote: »
    well coffee tables arent that important. what about suites and beds?

    see for yourself. Stock varies from store to store


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    #52
    emo72
    Registered Users Posts: 6,286 ✭✭✭emo72


    Shane-KornSpace wrote: »
    see for yourself. Stock varies from store to store

    okay. best of luck mate. i hope your not losing a job. its hard enough out there.


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    #53
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    I'm sorry but after having dealings with this lot and the various horror stories I find it hard to believe they are doing anything genuine. Thankfully some capitalist natural selection has taken place.


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    #54
    sandin
    Closed Accounts Posts: 1,594 ✭✭✭sandin


    Shane-KornSpace wrote: »
    Athlone closed up on Monday and Waterford are closing this weekend. Other shops will be going aswel.
    Maybe do your research next time before you jump to conclusions.

    waterford closed a long time ago - I think it was the first to have all stock taken out.

    From the looks of it and my own guesswork is they have kept the prime sites for the time being and I would hazard a guess that these will be sold to DFS who are looking to expand their stores, but in the trade it is reported that their sales are not nearly as strong as they initially expected - or put it another way, Irish consumers don't fall for their false pricing policy in the same way as UK consumers do.


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    #55
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    sandin wrote: »
    waterford closed a long time ago - I think it was the first to have all stock taken out.

    From the looks of it and my own guesswork is they have kept the prime sites for the time being and I would hazard a guess that these will be sold to DFS who are looking to expand their stores, but in the trade it is reported that their sales are not nearly as strong as they initially expected - or put it another way, Irish consumers don't fall for their false pricing policy in the same way as UK consumers do.

    Maybe it was wexford then? I'm not sure which one but one of them has been open for the sale.


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    #56
    SeeZee
    Registered Users Posts: 131 ✭✭SeeZee


    I sent a registered letter of complaint to
    Revolution galleries ltd

    Registered Address:Unit 6,
    Clonmore Business Park,
    Mullingar,
    Co. Westmeath

    It was returned with the ' gone away' box ticked.

    Has anyone taken action against cost plus sofa? If so what conpany and address were you successful with?

    Thanks


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    #57
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    As of Today, CPS have gone in to Administration. All stores are closed.


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    #58
    channelsurfer2
    Registered Users Posts: 2,610 ✭✭✭channelsurfer2


    so what actually went wrong for them? grew too big and greedy or just got careless and sold cheap rubbish at 10times their value? take your pick..


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    #59
    sandin
    Closed Accounts Posts: 1,594 ✭✭✭sandin


    Shane-KornSpace wrote: »
    As of Today, CPS have gone in to Administration. All stores are closed.

    what a surprise! - NOT


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    #60
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    Shane-KornSpace wrote: »
    As of Today, CPS have gone in to Administration. All stores are closed.

    As far as I can see they mislead both customers and staff into thinking that it was just a restructure, it looks like their aim all along was to liquidate as must stock as possible and then do a runner.


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    #61
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    wmpdd3 wrote: »
    As far as I can see they mislead both customers and staff into thinking that it was just a restructure, it looks like their aim all along was to liquidate as must stock as possible and then do a runner.

    If that can be proven, I wouldn't want to be a director in that ex company...


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