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credit on account - how to release it?

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  • 04-06-2013 6:25pm
    #1
    BrendaN_f
    Registered Users Posts: 215 ✭✭


    Hi, it seems that my account is ~ 50 in credit  , but there doesn't seem to be any option on the website to transfer the money to my bank account... is this automatic or is there an application process?


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    #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi BrendaN_f,

    Credit balances normally remain on an account to offset future bills; however, a customer can always request the credit to be issued in the form of a refund.

    If you have been paying your Electric Ireland bill by direct debit, then we can arrange an EFT (Electronic Funds Transfer) directly to your bank account. If not, we can post you out the refund in the form of a cheque.

    Please feel free to send us your account details by private message (click here) if you would like us to organise this for you.

    Regards,
    David


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    #3
    BrendaN_f
    Registered Users Posts: 215 ✭✭BrendaN_f


    Electric Ireland: David wrote: »
    Hi BrendaN_f,

    Credit balances normally remain on an account to offset future bills; however, a customer can always request the credit to be issued in the form of a refund.

    If you have been paying your Electric Ireland bill by direct debit, then we can arrange an EFT (Electronic Funds Transfer) directly to your bank account. If not, we can post you out the refund in the form of a cheque.

    Please feel free to send us your account details by private message (click here) if you would like us to organise this for you.

    Regards,
    David
    that's great, much appreciated


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