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Important info for eFibre upgrades and DSP Telephone Allowance

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  • 05-06-2013 2:40pm
    #1
    Mebuntu
    Registered Users Posts: 911 ✭✭✭


    If you are in receipt of the DSP Telephone Allowance at present this allowance is applied by Eircom in your bill. When you upgrade to eFibre your Account No. is changed and Eircom told me that they cannot apply the discount to the new Account No. (even though you are the same person you were the day before) and that each customer must contact the SW people separately.

    The SW people have now informed me that Eircom's eFibre billing software is unable to handle the DSP allowance and that the allowance in future will be paid (like the Electricity Allowance) into the customer's bank account instead.

    This is another fact that should be in the eFibre FAQ.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Mebuntu wrote: »
    If you are in receipt of the DSP Telephone Allowance at present this allowance is applied by Eircom in your bill. When you upgrade to eFibre your Account No. is changed and Eircom told me that they cannot apply the discount to the new Account No. (even though you are the same person you were the day before) and that each customer must contact the SW people separately.

    The SW people have now informed me that Eircom's eFibre billing software is unable to handle the DSP allowance and that the allowance in future will be paid (like the Electricity Allowance) into the customer's bank account instead.

    This is another fact that should be in the eFibre FAQ.
    HI Mebuntu

    Thanks for sharing this, I'll look into this and try to get some confirmation.
    Apologies for the inconvenience this may cause.

    Regards

    Al


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    #3
    jamesfoley3
    Registered Users Posts: 29 ✭jamesfoley3


    eircom: Alan wrote: »
    HI Mebuntu

    Thanks for sharing this, I'll look into this and try to get some confirmation.
    Apologies for the inconvenience this may cause.

    Regards

    Al
    Hi Alan,

    I've just upgraded to Eircom eFibre myself.  They came and installed it this morning.  Could you keep me updated on this too in case I need to do something myself.


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    jamesfoley3 wrote: »
    Hi Alan,

    I've just upgraded to Eircom eFibre myself.  They came and installed it this morning.  Could you keep me updated on this too in case I need to do something myself.
    Hi Mebuntu

    Glad to hear your efibre service is up and running. Let us know if you have any issues.

    I have confirmed that the telephone allowance from the data of social protection is not applied on the account / bill when a customer signs up or is migrated to efibre.

    What you outlined is correct you will need to contact the department of social protection (telephone allowance section) and they will arrange the payment with you directly.

    Thanks, Mark


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