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New EFiber Customer Order 141848

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  • 05-06-2013 6:57pm
    #1
    donutheadhomer
    Closed Accounts Posts: 1,658 ✭✭✭


    Hi Eircom guys - I'm currently a UPC customer and today I ordered Eircom efiber - order number 141848

    I've not got a landline number but there is an eircom socket in the hallway - ntu

    The person I spoke to in Eircom Sales was nice but admitted she was cluless about the ordering process of this new servce- especially as I am not an existing customer and have no line/number

    She called me back with an engineeer install date of 19/06/2013 - fne but was unable to confirm my new telephone number or a/c number. Is this correct? Does the line go live for phonecalls before the broadband? Should I have a dial tone on the line if I connect a handset to it?


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    EurasianBadger wrote: »
    Hi Eircom guys - I'm currently a UPC customer and today I ordered Eircom efiber - order number 141848

    I've not got a landline number but there is an eircom socket in the hallway - ntu

    The person I spoke to in Eircom Sales was nice but admitted she was cluless about the ordering process of this new servce- especially as I am not an existing customer and have no line/number

    She called me back with an engineeer install date of 19/06/2013 - fne but was unable to confirm my new telephone number or a/c number. Is this correct? Does the line go live for phonecalls before the broadband? Should I have a dial tone on the line if I connect a handset to it?

    Hi EurasianBadger

    I have located the account & line details. Have you received any correspondence or text with the details as yet or do you want me to PM them to you?

    Thanks, Mark


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    #3
    donutheadhomer
    Closed Accounts Posts: 1,658 ✭✭✭donutheadhomer


    eircom: Mark wrote: »
    Hi EurasianBadger

    I have located the account & line details. Have you received any correspondence or text with the details as yet or do you want me to PM them to you?

    Thanks, Mark
    I've received an email Mark but now a/c number or line number. Can you PM me please


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    EurasianBadger wrote: »
    I've received an email Mark but now a/c number or line number. Can you PM me please
    Hi EurasianBadger

    Just updating the thread. PM'd the details and I will see what I can do about the appointment.

    Mark


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    #5
    donutheadhomer
    Closed Accounts Posts: 1,658 ✭✭✭donutheadhomer


    eircom: Mark wrote: »
    Hi EurasianBadger

    Just updating the thread. PM'd the details and I will see what I can do about the appointment.

    Mark
    Thanks for the help Mark

    If there is anything you can do about improving the appointment date please do but not to worry about it


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